What users are saying about
20 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

RetailEdge

Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise.So this is good for the independent retailer who does not need or have access to something created at a large corporate level.
Jim Golden | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Netsuite SuiteCommerce
9.1
RetailEdge
Product catalog & listings
Netsuite SuiteCommerce
10.0
RetailEdge
Product management
Netsuite SuiteCommerce
10.0
RetailEdge
Bulk product upload
Netsuite SuiteCommerce
8.0
RetailEdge
Branding
Netsuite SuiteCommerce
10.0
RetailEdge
Mobile storefront
Netsuite SuiteCommerce
7.0
RetailEdge
Product variations
Netsuite SuiteCommerce
10.0
RetailEdge
Website integration
Netsuite SuiteCommerce
10.0
RetailEdge
Visual customization
Netsuite SuiteCommerce
10.0
RetailEdge
CMS
Netsuite SuiteCommerce
7.0
RetailEdge

Online Shopping Cart

Netsuite SuiteCommerce
7.5
RetailEdge
Abandoned cart recovery
Netsuite SuiteCommerce
8.0
RetailEdge
Checkout user experience
Netsuite SuiteCommerce
7.0
RetailEdge

Online Payment System

Netsuite SuiteCommerce
5.0
RetailEdge
eCommerce security
Netsuite SuiteCommerce
5.0
RetailEdge

eCommerce Marketing

Netsuite SuiteCommerce
7.7
RetailEdge
Promotions & discounts
Netsuite SuiteCommerce
8.0
RetailEdge
Personalized recommendations
Netsuite SuiteCommerce
7.0
RetailEdge
SEO
Netsuite SuiteCommerce
8.0
RetailEdge

eCommerce Business Management

Netsuite SuiteCommerce
8.4
RetailEdge
Multi-site management
Netsuite SuiteCommerce
8.0
RetailEdge
Order processing
Netsuite SuiteCommerce
9.0
RetailEdge
Inventory management
Netsuite SuiteCommerce
9.0
RetailEdge
Shipping
Netsuite SuiteCommerce
6.0
RetailEdge
Custom functionality
Netsuite SuiteCommerce
10.0
RetailEdge

Pros

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

RetailEdge

  • The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
  • Gift card issuing and redeeming was very easy and simple to track
  • Individual user id's meant we could track sales for contests and customer service issues as well
Jim Golden | TrustRadius Reviewer

Cons

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

RetailEdge

  • Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
  • Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both
Jim Golden | TrustRadius Reviewer

Usability

Netsuite SuiteCommerce

Netsuite SuiteCommerce 7.0
Based on 1 answer
It's hard to understand at first but once you get the hang of it it's slot easier to understand
Anonymous | TrustRadius Reviewer

RetailEdge

No score
No answers yet
No answers on this topic

Support Rating

Netsuite SuiteCommerce

Netsuite SuiteCommerce 6.0
Based on 1 answer
Support is generally slow ,but they will resolve the issue if it's in their code not in your own customization
Anonymous | TrustRadius Reviewer

RetailEdge

No score
No answers yet
No answers on this topic

Alternatives Considered

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

RetailEdge

Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.
Jim Golden | TrustRadius Reviewer

Return on Investment

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

RetailEdge

  • I could not have done daily business without it
  • It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
  • Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.
Jim Golden | TrustRadius Reviewer

Pricing Details

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RetailEdge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netsuite SuiteCommerce
8.0
RetailEdge
8.0

Usability

Netsuite SuiteCommerce
7.0
RetailEdge

Support Rating

Netsuite SuiteCommerce
6.0
RetailEdge

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