New Relic vs Splunk Enterprise

• New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
• New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
• New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

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• Allow for separation of control where we don't let some employees have access to production but still can diagnose issues.
• Common location to go for all logs even if the logs themselves aren't in the same place.
• Ability to ingest logs from different locations without having to change the code to put logs in a certain place (pro and con).

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• Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
• Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
• NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
• No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.

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• Even though there is a search tool as a help function, you still have to read through many documentation to find the answers you're looking for and sometimes you don't find it. The help function in Splunk could be improved to be more intuitive or have a built-in help per report, panel or dashboard.
• Creating a Splunk dashboard is rather straightforward however, customization is not. Splunk could be improved to provide more tools or features for customization such as adding colors and font options for text and graphs or graphics.
• My dashboard has a lot of useful information and I want the important panels and reports at the top but there is no easy way to do this. Perhaps Splunk could be improved to allow features such as adding URL links to other dashboards or some other clever way to emphasize the important data in my dashboard without compromising space.

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• New Relic helps us detect defects before our customers do.
• New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
• New Relic helps us notify the appropriate people rapidly when there are problems.

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• I'm not a data analyst so I can not provide concrete examples on how the business has benefited from implementing Splunk. However, the analysts I have worked with have provided a wealth of support in reducing workstation issues across the enterprise. This alone reduces the time it takes to determine where the exact problem lies between a workstation and the servers it tries to communicate with.

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