New Relic
Based on 251 reviews and ratings
Based on 372 reviews and ratings
Highlights
New Relic and Splunk Enterprise both provide businesses with insights into what events are occurring in their applications. New Relic is an application monitoring tool designed to monitor user behavior in web based, mobile, or desktop applications. Splunk Enterprise is a Security Information and Event Management tool that manages data and provides businesses with event logs and alerts. Notably, many businesses use both New Relic and Splunk Enterprise, and they have native integrations with each other. New Relic can take in data from applications and feed it to Splunk Enterprise to generate reports, alerts, and logs.
Features and Limitations
Though New Relic and Splunk Enterprise both have features for generating insights about application data, they have some features and limitations that are important to consider.
New Relic is focused on application monitoring. New Relic provides detailed information about user behavior in applications, allowing businesses to see how applications are performing and if they have any issues. New Relic offers some analytics features out of the box, and also contains integrations with many other tools for even more detailed analytics. Despite its powerful application monitoring features, New Relic does have some downsides, such as its complex interface that presents a learning curve for new users.
Splunk Enterprise provides alerts and event logs for businesses so they can see what people are interacting with their site or applications and how they are interacting with them. Splunk Enterprise can handle almost all data types and offers flexible filtering so users can view their data and logs however they prefer. Splunk Enterprise also provides tools for users to parse through their logs to find the events they are looking for.
For businesses looking solely for application monitoring features, New Relic is an ideal tool, while Splunk Enterprise is great for businesses trying to parse application and IT data. For businesses that need to do both, Splunk Enterprise and New Relic can be integrated to work together.
Pricing
New Relic offers an essentials pricing package for $12.50 per month that retains application data for a few days. The pro package, which costs $25.00 per month retains application data for three months.
Splunk offers a free version for single users, but most businesses will need the Splunk Enterprise package, which includes unlimited users and Splunk Enterprises full monitoring and logging features for $1800.00 per year/
Provided by the TrustRadius Research Team
Published on June 5, 2020
Feature Set Ratings
Security Information and Event Management (SIEM)

New Relic

Splunk Enterprise
Centralized event and log data collection


Correlation


Event and log normalization/management


Deployment flexibility


Integration with Identity and Access Management Tools


Custom dashboards and workspaces


Host and network-based intrusion detection


Data integration/API management


Behavioral analytics and baselining


Rules-based and algorithmic detection thresholds


Response orchestration and automation


Reporting and compliance management


Incident indexing/searching


Attribute Ratings
- Splunk Enterprise is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating, Product Scalability
- New Relic and Splunk Enterprise are tied in 1 area: Availability
Likelihood to Recommend

New Relic

Splunk Enterprise
Likelihood to Renew

New Relic

Splunk Enterprise
Usability

New Relic

Splunk Enterprise
Availability

New Relic

Splunk Enterprise
Performance

New Relic

Splunk Enterprise
Support Rating

New Relic

Splunk Enterprise
Implementation Rating

New Relic

Splunk Enterprise
Product Scalability

New Relic

Splunk Enterprise
Likelihood to Recommend
New Relic

Splunk Enterprise
Pros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Splunk Enterprise
- Real-time + Scheduled alerts - i-e you can set up alerts which are actively monitoring your logs
- Pretty good response time for search results. With our key/value logging, Splunk makes it blazing fast to query the data.
- Dashboards provide insights into historical data
- Love how Splunk indexes all of the data and provides keys to search on
Cons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Splunk Enterprise
- At times some queries can run slowly if indices are not on a portion of the query you use.
- Setup time initially can be difficult if your logs aren't stored in common locations or in a common way to write the log.
- Ability to ingest logs from different locations without having to change code to put logs in a certain place (pro and con).
- Searches can be a bit more difficult to look through if your log isn't pulled in a manner that is easy to read through splunk.

Pricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Premium Consulting/Integration Services
—Entry-level set up fee?
Starting Price
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Splunk Enterprise
General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
—Entry-level set up fee?
Starting Price
—Splunk Enterprise Editions & Modules
Additional Pricing Details
—Likelihood to Renew
New Relic

Splunk Enterprise

Usability
New Relic

Splunk Enterprise
Reliability and Availability
New Relic
Splunk Enterprise

Performance
New Relic
Splunk Enterprise
Support Rating
New Relic
Splunk Enterprise

Implementation Rating
New Relic
Splunk Enterprise

Alternatives Considered
New Relic

Splunk Enterprise

Scalability
New Relic
Splunk Enterprise
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Splunk Enterprise
- Overall very positive. It has provided visibility to what is going on within our network.
- One drawback is the time it takes to get up to speed with the application, but this is up to the user, and Splunk education is excellent.
- In my field, IT Security, there are few other friends to have in your back pocket better than Splunk. They are just that good.
