What users are saying about
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Top Rated
251 Ratings

New Relic

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Top Rated
251 Ratings
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Score 8.4 out of 100
372 Ratings
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Score 8.9 out of 100

Highlights

New Relic and Splunk Enterprise both provide businesses with insights into what events are occurring in their applications. New Relic is an application monitoring tool designed to monitor user behavior in web based, mobile, or desktop applications. Splunk Enterprise is a Security Information and Event Management tool that manages data and provides businesses with event logs and alerts. Notably, many businesses use both New Relic and Splunk Enterprise, and they have native integrations with each other. New Relic can take in data from applications and feed it to Splunk Enterprise to generate reports, alerts, and logs.

Features and Limitations

Though New Relic and Splunk Enterprise both have features for generating insights about application data, they have some features and limitations that are important to consider.

New Relic is focused on application monitoring. New Relic provides detailed information about user behavior in applications, allowing businesses to see how applications are performing and if they have any issues. New Relic offers some analytics features out of the box, and also contains integrations with many other tools for even more detailed analytics. Despite its powerful application monitoring features, New Relic does have some downsides, such as its complex interface that presents a learning curve for new users.

Splunk Enterprise provides alerts and event logs for businesses so they can see what people are interacting with their site or applications and how they are interacting with them. Splunk Enterprise can handle almost all data types and offers flexible filtering so users can view their data and logs however they prefer. Splunk Enterprise also provides tools for users to parse through their logs to find the events they are looking for.

For businesses looking solely for application monitoring features, New Relic is an ideal tool, while Splunk Enterprise is great for businesses trying to parse application and IT data. For businesses that need to do both, Splunk Enterprise and New Relic can be integrated to work together.

Pricing

New Relic offers an essentials pricing package for $12.50 per month that retains application data for a few days. The pro package, which costs $25.00 per month retains application data for three months.

Splunk offers a free version for single users, but most businesses will need the Splunk Enterprise package, which includes unlimited users and Splunk Enterprises full monitoring and logging features for $1800.00 per year/

Feature Set Ratings

    Security Information and Event Management (SIEM)

    New Relic

    Feature Set Not Supported
    N/A
    9.0

    Splunk Enterprise

    90%
    Splunk Enterprise ranks higher in 13/13 features

    Centralized event and log data collection

    N/A
    0 Ratings
    9.4
    94%
    50 Ratings

    Correlation

    N/A
    0 Ratings
    9.8
    98%
    49 Ratings

    Event and log normalization/management

    N/A
    0 Ratings
    9.6
    96%
    98 Ratings

    Deployment flexibility

    N/A
    0 Ratings
    9.4
    94%
    46 Ratings

    Integration with Identity and Access Management Tools

    N/A
    0 Ratings
    9.1
    91%
    46 Ratings

    Custom dashboards and workspaces

    N/A
    0 Ratings
    9.8
    98%
    100 Ratings

    Host and network-based intrusion detection

    N/A
    0 Ratings
    8.0
    80%
    35 Ratings

    Data integration/API management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Behavioral analytics and baselining

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Rules-based and algorithmic detection thresholds

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Response orchestration and automation

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Reporting and compliance management

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Incident indexing/searching

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Splunk Enterprise is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating, Product Scalability
    • New Relic and Splunk Enterprise are tied in 1 area: Availability

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    9.3

    Splunk Enterprise

    93%
    67 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings
    10.0

    Splunk Enterprise

    100%
    17 Ratings

    Usability

    5.8

    New Relic

    58%
    5 Ratings
    9.0

    Splunk Enterprise

    90%
    3 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings
    10.0

    Splunk Enterprise

    100%
    2 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    Splunk Enterprise

    N/A
    0 Ratings

    Support Rating

    7.7

    New Relic

    77%
    7 Ratings
    8.4

    Splunk Enterprise

    84%
    33 Ratings

    Implementation Rating

    7.1

    New Relic

    71%
    9 Ratings
    9.0

    Splunk Enterprise

    90%
    4 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating
    9.1

    Splunk Enterprise

    91%
    1 Rating

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    Pros: Splunk is very well suited if you have multiple log sources of related data. All of them can be correlated and tasks can be automated based on the requirement. Other than alerts, Splunk can also run a specific script of your choice, based on some defined conditions. Cons: If you have a few logs but a large number of log sources, Splunk can be very expensive.
    Kuntal Das | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    Splunk Enterprise

    • Real-time + Scheduled alerts - i-e you can set up alerts which are actively monitoring your logs
    • Pretty good response time for search results. With our key/value logging, Splunk makes it blazing fast to query the data.
    • Dashboards provide insights into historical data
    • Love how Splunk indexes all of the data and provides keys to search on
    Pooja Gada | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    Splunk Enterprise

    • At times some queries can run slowly if indices are not on a portion of the query you use.
    • Setup time initially can be difficult if your logs aren't stored in common locations or in a common way to write the log.
    • Ability to ingest logs from different locations without having to change code to put logs in a certain place (pro and con).
    • Searches can be a bit more difficult to look through if your log isn't pulled in a manner that is easy to read through splunk.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    Splunk Enterprise

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Splunk Enterprise Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 10.0
    Based on 17 answers
    We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.
    Anonymous | TrustRadius Reviewer

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 9.0
    Based on 3 answers
    You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.
    Kenneth Taitingfong | TrustRadius Reviewer

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 10.0
    Based on 2 answers
    When properly setup and configured, Splunk is extremely reliable.
    Anonymous | TrustRadius Reviewer

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    Splunk Enterprise

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.7
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 8.4
    Based on 33 answers
    Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 7.1
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 9.0
    Based on 4 answers
    Smooth without too many major issues.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    I wanted to learn a new language that I can quickly master and implement. Splunk is easy, fun to use and best of all, it can be developed in hours not days or weeks. Splunk is fundamentally a programming language that is minimal but yet powerful enough to collect, analyze and visualize data.
    Anonymous | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    Splunk Enterprise

    Splunk Enterprise 9.1
    Based on 1 answer
    Splunk can scale in to the petabyte per day range which of course is awesome
    Rick Yetter | TrustRadius Reviewer

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    Splunk Enterprise

    • Overall very positive. It has provided visibility to what is going on within our network.
    • One drawback is the time it takes to get up to speed with the application, but this is up to the user, and Splunk education is excellent.
    • In my field, IT Security, there are few other friends to have in your back pocket better than Splunk. They are just that good.
    Anonymous | TrustRadius Reviewer

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