Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
Nextiva Contact Center was cheaper and more reliable. They are highly rated in fortune 500 companies. Their price and reliability is the reason why. They make it affordable for small businesses because they actually care. Never have I dealt with an organization that had …
Nextiva Contact Center had all of the features we needed at a very affordable price. Dialpad had the needed features, but they were locked on a super expensive tier.
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
We switched to Nextiva because they offered more flexible options than our previous system. Nextiva also offered a lower cost for what we were looking to do. Nextiva also gave us the opportunity to expand our contact center as we grew. The contact center allowed us to set up …
Nextiva Contact Center's solutions is more robust and have more intuitive features that RCC didn't seem to have or demonstrate.
Verified User
Account Manager
Chose Nextiva Contact Center
Nextiva Contact Center looks great and feels good compared to some of the other providers I've used. I don't feel as much customization but that could be limited to the level of use we use the system.
Nextiva Contact Center has additional features that were useful for this particular business especially in gauging activity and flow to better arrange employees for peak hours.
Nextiva provided these contact center features out of the box compared to the other providers we compared with that required either an integration with another third party provider or at a higher cost.
We had a lot of trouble with previous provider, we were loosing calls and eventually loosing business and business opportunities. Our customers and prospects always had a complaint that our numbers are either silent or are not being answered. On the other hand, we had almost …
more features for less money, overall better service and customer service. Nextiva VoIP Call Center is an all in one software. I am able to manage contacts, fax, SMS, all on one platform instead of needing to pay multiple subscriptions and access multiple platforms. Nextiva …
Verified User
Representative
Chose Nextiva Contact Center
This is the first VolP app I use.
Verified User
Manager
Chose Nextiva Contact Center
we used ring central, switched dues to a support and pricing
Compared to Mitel, Nextiva VoIP Call Center provides better quality calls. With Mitel we had daily dropped and garbled calls. With Nextiva VoIP Call Center, we have maybe one dropped call every couple of months, and zero garbled calls. Nextiva VoIP Call Center's mobile and …
The customer service is the most outstanding point to reference here. I hope Nextiva keeps this way of treating their customers like priority. In that way they guarantee their customers stay with them for a long. In these days knowing the customers´ needs is most important that …
Other Voip phone provider will offer you tons of features that in most cases our business does not really need or use at all, forcing you to sign up for a higher tier.
With Nextiva VoIP Call Center you get what you need for a lesser cost.
I will focus my evaluation on their VOIP system, and if I compare it to those providers I've used before. Nextiva is so simple and very helpful and the main reason is actually their pricing. If you are a start up business looking for tools to use in your calling efforts, I …
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering …