NinjaOne vs. Arcserve ShadowProtect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NinjaOne
Score 9.1 out of 10
N/A
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.N/A
Arcserve ShadowProtect
Score 7.7 out of 10
N/A
ShadowProtect, from Arcserve company StorageCraft (merged in March of 2021), supports business continuity with data backup and system protection; the vendor boasts fast system restore capabilities relative to other similar solutions.N/A
Pricing
NinjaOneArcserve ShadowProtect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NinjaOneArcserve ShadowProtect
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
More Pricing Information
Features
NinjaOneArcserve ShadowProtect
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
NinjaOne
9.2
24 Ratings
23% above category average
Arcserve ShadowProtect
-
Ratings
Remote monitoring9.122 Ratings00 Ratings
Network device monitoring8.122 Ratings00 Ratings
Activity Monitoring9.18 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
NinjaOne
8.7
24 Ratings
19% above category average
Arcserve ShadowProtect
-
Ratings
Patch Management9.023 Ratings00 Ratings
Policy-based automation9.324 Ratings00 Ratings
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
NinjaOne
-
Ratings
Arcserve ShadowProtect
7.4
1 Ratings
6% below category average
Universal recovery00 Ratings8.01 Ratings
Instant recovery00 Ratings8.01 Ratings
Recovery verification00 Ratings7.01 Ratings
Business application protection00 Ratings9.01 Ratings
Multiple backup destinations00 Ratings8.01 Ratings
Incremental backup identification00 Ratings8.01 Ratings
Backup to the cloud00 Ratings5.01 Ratings
Deduplication and file compression00 Ratings6.01 Ratings
Snapshots00 Ratings6.01 Ratings
Flexible deployment00 Ratings7.01 Ratings
Management dashboard00 Ratings7.01 Ratings
Platform support00 Ratings8.01 Ratings
Retention options00 Ratings9.01 Ratings
Encryption00 Ratings8.01 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
NinjaOne
-
Ratings
Arcserve ShadowProtect
8.0
1 Ratings
2% below category average
Continuous data protection00 Ratings9.01 Ratings
Replication00 Ratings7.01 Ratings
Disaster Recovery
Comparison of Disaster Recovery features of Product A and Product B
NinjaOne
-
Ratings
Arcserve ShadowProtect
7.0
1 Ratings
5% below category average
Disaster Recovery Planning00 Ratings7.01 Ratings
Hot Sites00 Ratings7.01 Ratings
Disaster Recovery Testing00 Ratings7.01 Ratings
Automated Disaster Recovery00 Ratings7.01 Ratings
Best Alternatives
NinjaOneArcserve ShadowProtect
Small Businesses
Barracuda RMM
Barracuda RMM
Score 8.8 out of 10
Axcient x360Cloud
Axcient x360Cloud
Score 9.6 out of 10
Medium-sized Companies
Atera
Atera
Score 8.8 out of 10
BDRSuite
BDRSuite
Score 9.1 out of 10
Enterprises

No answers on this topic

Zerto
Zerto
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NinjaOneArcserve ShadowProtect
Likelihood to Recommend
9.3
(30 ratings)
7.0
(7 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(5 ratings)
8.0
(3 ratings)
User Testimonials
NinjaOneArcserve ShadowProtect
Likelihood to Recommend
NinjaOne
NinjaOne is a great solution for an all-in-one software suite that will accomplish many goals in a single pain of glass. It is very beneficial for small IT teams that need to automate and jobs as much as possible.
Patch management solution may not be the best if you have a large 3rd party software library.
Read full review
Arcserve
In situations where business continuity needs are high, ShadowProtect backups provide the ability to keep operations running with very minimal downtime, even in situations like crypto-locked data. If a backup server is set up in an environment to resume a live server from backup, this is even more helpful. In situations where clients don't care as much about quickly recovering their data, they can go without a solution like this.
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Pros
NinjaOne
  • With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
  • Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
  • Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.
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Arcserve
  • You can virtualize your backups using Virtualbox, a free program that works on any PC.
  • Backups are versatile, and you can back up to any location you'd like.
  • Alerting can be set up for failed backups.
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Cons
NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
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Arcserve
  • The replication offsite can have issues over time. It takes manual involvement to keep it working right.
  • SPX remote management isn't easy out of the box.
Read full review
Usability
NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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Arcserve
No answers on this topic
Support Rating
NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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Arcserve
We don’t need support often, but when we do, the support has been strong. Sometimes it is hard to determine how to access support for the exact issue we are having. There are a decent forum and online ticketing system. Support for the cloud center seems to be provided only by phone, though.
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Alternatives Considered
NinjaOne
Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've worked with in the past. Great account management. Great Product overall.
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Arcserve
Speed, we rely on Shadowprotect to provide us with fast backups and also backups that are smaller in size compared to the other products.
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Return on Investment
NinjaOne
  • Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access
  • Pos - Have deployed ticketing to end users for better tracking of issues
  • Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking -
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Arcserve
  • We have been with Shadowprotect for 5 years and are now only moving off of them due to limited functionality and Shadowprotect doubling our billing.
  • The product now requires a lot more babysitting so I have one person just stuck managing backups, which is not a fulfilling job and hard to keep someone in that seat.
  • While Shadowprotect has been fantastic for years, it is time for us to move on to something that makes financial sense and requires less labour.
  • Storagecraft Cloud is fairly expensive compared to competitors.
Read full review
ScreenShots

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring