What users are saying about
21 Ratings
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Top Rated
209 Ratings
21 Ratings
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Score 8.6 out of 100

Pipedrive

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Top Rated
209 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Pipedrive
6.3
Customer data management / contact management
Nutshell
9.0
Pipedrive
6.5
Workflow management
Nutshell
8.1
Pipedrive
7.8
Territory management
Nutshell
6.0
Pipedrive
6.6
Opportunity management
Nutshell
8.7
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Pipedrive
7.9
Quote & order management
Nutshell
6.8
Pipedrive
5.1
Interaction tracking
Nutshell
9.3
Pipedrive
7.1
Channel / partner relationship management
Nutshell
3.0
Pipedrive
4.3
Contract management
Nutshell
Pipedrive
3.0

Customer Service & Support

Nutshell
8.8
Pipedrive
2.9
Case management
Nutshell
9.7
Pipedrive
4.7
Call center management
Nutshell
8.0
Pipedrive
1.1
Help desk management
Nutshell
Pipedrive
3.1

Marketing Automation

Nutshell
8.1
Pipedrive
8.2
Lead management
Nutshell
8.4
Pipedrive
7.7
Email marketing
Nutshell
7.8
Pipedrive
8.7

CRM Project Management

Nutshell
9.0
Pipedrive
6.3
Task management
Nutshell
9.1
Pipedrive
8.0
Reporting
Nutshell
8.8
Pipedrive
6.9
Billing and invoicing management
Nutshell
Pipedrive
4.1

CRM Reporting & Analytics

Nutshell
8.2
Pipedrive
5.0
Forecasting
Nutshell
8.0
Pipedrive
5.1
Pipeline visualization
Nutshell
7.9
Pipedrive
8.1
Customizable reports
Nutshell
8.7
Pipedrive
1.7

Customization

Nutshell
8.2
Pipedrive
6.1
Custom fields
Nutshell
7.9
Pipedrive
8.3
Custom objects
Nutshell
9.0
Pipedrive
7.7
Scripting environment
Nutshell
9.0
Pipedrive
1.0
API for custom integration
Nutshell
7.1
Pipedrive
7.5

Security

Nutshell
7.5
Pipedrive
7.2
Single sign-on capability
Nutshell
9.0
Pipedrive
6.1
Role-based user permissions
Nutshell
6.0
Pipedrive
8.3

Social CRM

Nutshell
7.7
Pipedrive
1.1
Social data
Nutshell
7.4
Pipedrive
1.1
Social engagement
Nutshell
8.0
Pipedrive
1.1

Integrations with 3rd-party Software

Nutshell
8.0
Pipedrive
3.6
Marketing automation
Nutshell
8.0
Pipedrive
3.6
Compensation management
Nutshell
8.0
Pipedrive
3.5

Platform

Nutshell
7.7
Pipedrive
8.0
Mobile access
Nutshell
7.7
Pipedrive
8.0

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Nutshell

Pipedrive

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nutshell
8.6
Pipedrive
8.1

Likelihood to Renew

Nutshell
10.0
Pipedrive
8.2

Usability

Nutshell
9.0
Pipedrive
10.0

Reliability and Availability

Nutshell
Pipedrive
8.2

Support Rating

Nutshell
9.5
Pipedrive
8.2

Implementation Rating

Nutshell
8.0
Pipedrive
8.2

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