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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nutshell

    Score9.2 out of 10
    N/ANutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.

    $19

    per month per user

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    NutshellPipedrive
    Editions & Modules
    Foundation
    $19
    per month per user
    Growth
    $32
    per month per user
    Pro
    $49
    per month per user
    Business
    $67
    per month per user
    Enterprise
    $89
    per month per user
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    NutshellPipedrive
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details15% discount for annual pricing.Monthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    NutshellPipedrive
    Considered Both Products
    Nutshell Inc.
    Chose Nutshell
    Unsatisfactory team experience there, lack of customization, days without a response, no cross-team communication, generally poor experience and subpar customer service, also self-serve, lack of team effort. Change attributes to their program regularly. I would steer clear. …
    Incentivized
    Chose Nutshell
    Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled …
    Incentivized
    Pipedrive Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    22 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    16 Answers
    Features
    NutshellPipedrive
    Sales Force Automation
    Comparison of Sales Force Automation features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    9.3
    15 Ratings
    17% above category average
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    Customer data management / contact management9.214 Ratings8.824 Ratings
    Workflow management10.013 Ratings7.821 Ratings
    Territory management10.08 Ratings6.514 Ratings
    Opportunity management10.010 Ratings8.465 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.314 Ratings8.864 Ratings
    Contract management10.01 Ratings8.317 Ratings
    Quote & order management9.69 Ratings7.314 Ratings
    Interaction tracking8.312 Ratings8.521 Ratings
    Channel / partner relationship management8.33 Ratings7.116 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    10.0
    7 Ratings
    26% above category average
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    Case management10.06 Ratings4.76 Ratings
    Call center management10.05 Ratings1.15 Ratings
    Help desk management10.01 Ratings3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    9.0
    14 Ratings
    15% above category average
    Pipedrive
    7.6
    49 Ratings
    2% below category average
    Lead management9.813 Ratings7.549 Ratings
    Email marketing8.312 Ratings7.613 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    9.4
    13 Ratings
    20% above category average
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    Task management9.712 Ratings7.964 Ratings
    Billing and invoicing management8.32 Ratings4.15 Ratings
    Reporting10.09 Ratings8.263 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    10.0
    13 Ratings
    27% above category average
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    Forecasting10.010 Ratings7.719 Ratings
    Pipeline visualization10.012 Ratings8.268 Ratings
    Customizable reports10.012 Ratings7.516 Ratings
    Customization
    Comparison of Customization features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    9.9
    11 Ratings
    26% above category average
    Pipedrive
    6.5
    64 Ratings
    16% below category average
    Custom fields9.611 Ratings8.664 Ratings
    Custom objects10.06 Ratings8.554 Ratings
    Scripting environment10.02 Ratings1.04 Ratings
    API for custom integration9.96 Ratings7.646 Ratings
    Security
    Comparison of Security features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    9.6
    4 Ratings
    13% above category average
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    Single sign-on capability9.63 Ratings6.112 Ratings
    Role-based user permissions9.63 Ratings7.360 Ratings
    Social CRM
    Comparison of Social CRM features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    9.7
    9 Ratings
    25% above category average
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    Social data9.49 Ratings1.15 Ratings
    Social engagement10.02 Ratings1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    10.0
    2 Ratings
    28% above category average
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    Marketing automation10.02 Ratings3.67 Ratings
    Compensation management10.02 Ratings3.54 Ratings
    Platform
    Comparison of Platform features of Nutshell CRM and Pipedrive
    Feature
    Nutshell CRM
    9.2
    13 Ratings
    19% above category average
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    Mobile access9.213 Ratings8.261 Ratings
    Best Alternatives
    NutshellPipedrive
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    NutshellPipedrive
    Likelihood to Recommend
    9.8
    (15 ratings)
    8.0
    (72 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.0
    (3 ratings)
    Usability
    8.7
    (5 ratings)
    9.0
    (25 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    9.5
    (2 ratings)
    8.5
    (15 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    User Testimonials
    NutshellPipedrive
    Likelihood to Recommend
    Nutshell Inc.
    This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
    Read full review
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Pros
    Nutshell Inc.
    • Customization - we are able to make Nutshell make the most sense for our company and processes
    • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
    • Tags - allow us to prioritize leads and segment our customers and potential customers
    • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
    • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Cons
    Nutshell Inc.
    • integration with email doesn't work as advertised
    • would like integration with quickbooks
    • If there is a misspelling in any one email address, you can not send a mass email. You must go back and correct each error before it can send.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Likelihood to Renew
    Nutshell Inc.
    This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
    Incentivized
    Read full review
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Usability
    Nutshell Inc.
    Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Support Rating
    Nutshell Inc.
    Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
    Incentivized
    Read full review
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Implementation Rating
    Nutshell Inc.
    Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
    Incentivized
    Read full review
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Alternatives Considered
    Nutshell Inc.
    When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer service and often they would not even be able to find a solution. I would not recommend ACT! to anyone. Since getting nutshell, I have learned a bit about Cosential and I know that it is more catered to the construction industry and can help with proposal creation, so I think that may be something we consider in the not-too-near future.
    Incentivized
    Read full review
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Return on Investment
    Nutshell Inc.
    • Nutshell CRM has had a major impact on ROI. The last program we used cost more and had fewer features and accessibility.
    • One negative impact is its email functions. As stated before in this review I need to be able to send large attachments and pics through email and Nutshell is very limited when it comes to that.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    ScreenShots

    Nutshell Screenshots

    Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot