Likelihood to Recommend If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
Read full review Pros It's great for texting. It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop. UI is great and really intuitive. Read full review Working remotely: switching our operations to home was done easily through Versature's online portals. Voicemail: transcription/voicemails received through email are very helpful. Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time. Read full review Cons Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable. N/A honestly excellent product for the price. Read full review Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant. Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful. Integration of time frames with answering rules: currently two windows when it could be just one in my opinion. Read full review Support Rating I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
Read full review Alternatives Considered OpenPhone has an easier user interface than
Grasshopper . Years ago when I was using
Grasshopper , I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions.
Grasshopper 's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion,
Grasshopper was an inferior service/product in almost every way.
Read full review Return on Investment Provided us with a simple, yet robust phone system for our small business Price can be lower for premium, and for multiple users Read full review Good cost when we had shopped around. Good value for the price paid. Read full review ScreenShots