Likelihood to Recommend OptiMonk is the perfect partner for website pop-ups. It makes lead collection super easy. The pop-ups are beautiful and completely customisable making it super easy to edit them and match with your brand persona. They are interactive but in no way irritating. People can have a seamless user experience browsing the website while the pop up shows up on the side.
Read full review Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
Read full review Pros Huge variety of pop up templates Holiday themes templates such as Christmas, Thanksgiving etc. Perfect time delay Segmentation based on user journey Read full review Momentive (SurveyMonkey, Inc)
SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey. I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few. The surveys are very easy to share. You can import a large list of email addresses or free type just a few. I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user. Read full review Cons The user interface crashes sometimes If we have more than 5000 impressions, then we will have to take a paid plan. This might not be feasible for small businesses It would be great if they offer email marketing services too Read full review Momentive (SurveyMonkey, Inc)
Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side. It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers. As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys. Read full review Likelihood to Renew Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
Read full review Usability Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
Read full review Performance Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
Read full review Support Rating Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
Read full review Implementation Rating Momentive (SurveyMonkey, Inc)
Implementation not required.
Read full review Alternatives Considered OptiMonk specialises in website pop-ups. As such they have a wide variety. They keep on improving with time and make the experience better. They also offer a lot of tips and free useful content for ecommerce websites.
Read full review Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
Read full review Return on Investment It has helped us convert leads into subscribers It makes the overall user experience much better It has helped us optimise our advertising spends Read full review Momentive (SurveyMonkey, Inc)
We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too. I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us. We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association. Read full review ScreenShots