What users are saying about
103 Ratings
Top Rated
57 Ratings
103 Ratings
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Score 7.8 out of 101
Top Rated
57 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Oracle CPQ Cloud

Oracle CPQ Cloud is well suited to streamline approval processes and decrease quote-to-order time by eliminating paper-based processes with complex pricing lists.
Francis Beiring profile photo

Salesforce CPQ

If you leverage SFDC as your CRM, I recommend utilizing Salesforce CPQ given it's tight integration and ease of use
Danielle DesBiens profile photo

Feature Rating Comparison

CPQ

Oracle CPQ Cloud
7.4
Salesforce CPQ
8.4
Quote sharing/sending
Oracle CPQ Cloud
7.7
Salesforce CPQ
8.8
Product configuration
Oracle CPQ Cloud
8.1
Salesforce CPQ
8.3
Configuration options
Oracle CPQ Cloud
8.2
Salesforce CPQ
8.5
Pricing rules
Oracle CPQ Cloud
8.0
Salesforce CPQ
8.5
Price adjustment
Oracle CPQ Cloud
7.6
Salesforce CPQ
7.9
Purchase history and open contracts
Oracle CPQ Cloud
5.9
Salesforce CPQ
8.2
Guided selling/Sales portal
Oracle CPQ Cloud
6.5
Salesforce CPQ
7.8
CPQ reporting & analytics
Oracle CPQ Cloud
5.8
Salesforce CPQ
7.1
CPQ-CRM integration
Oracle CPQ Cloud
7.8
Salesforce CPQ
9.0
Attachments to quotes
Oracle CPQ Cloud
7.9
Salesforce CPQ
8.9
Order capturing
Oracle CPQ Cloud
8.5
Salesforce CPQ
9.5

Pros

Oracle CPQ Cloud

  • Fast, easy access, good user interface, not much training needed for end users.
  • SFDC Integration makes it easy for our sales people to complete the final Customer Quote & Proposal in one shot rather using different systems.
  • Ability to support complex configuration rules for various product lines.
  • Good admin features, easy customization that can be used for simple solutions as well as very advanced ones.
  • Good customer support, CSA meetings, taking feedback from customers and trying to implement in future releases.
Eugine G Amalraj profile photo

Salesforce CPQ

  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
Danielle DesBiens profile photo

Cons

Oracle CPQ Cloud

  • A migration of parts and data tables to multiple environments (Dev, Test, Prod) along with the ability to track changes at a granular level.
  • BigMachines works best in Firefox but not as stellar in Microsoft Explorer. Our company compliant browser is MS IE and not all users can install Firefox.
  • A New User Access process that will forward approval to a group of users. Managing a user list of 300+ is nearly impossible. BMI lists users by first name or last name, in a long, arduous listing like the old DOS days. NO ATTEMPT to update the user management portion has been addressed. Just missed promises.
  • More advanced and granular discount and customer engineering approval processes and stages.
  • Discouting works great and we segregate on 5 different layers.
  • NOT Improved automated report generation interface and tools. It has rudimentary reporting capabilities that cannot be used during working hours or site speed/use is hampered. No changes to the reporting tool have ever been delivered since our initial use 5 years ago.
  • Ever since Oracle purchased BigMachines they no longer keep in contact with us. Our issues are tickets that repeat (printing queue issues) and we have limited, very very very limited interaction with humans as we use to.
  • BigIdeas!? No more BigIdea conferences to interact with the BMI development team, managers and service groups that service our Verizon account. Oracle dropped this off the map and inserted it into some other "Oracle" event that no longer has any meaning. Upset as a long time 5+ year customer on this issue.
Richard Henning profile photo

Salesforce CPQ

  • Calc and process time are slow, as is the case with many Salesforce native applications. If there are too many line items, you may see APEX errors.
  • The order form process can get very lengthy if you have several line items or need to account for year over year increases in per subscriber cost with separate line items for each year in a multi-year agreement.
  • If there are not multiple people eligible to approve a quote at a certain stage in the approval process, it can take a significant amount of time if that individual is away from their computer / mobile device.
Danielle DesBiens profile photo

Likelihood to Renew

Oracle CPQ Cloud

Oracle CPQ Cloud 7.0
Based on 26 answers
Our company was initially skeptical about whether any tool would be able to handle our complex configurations and pricing. We have been pleasantly surprised with the capability of BigMachines and its ability to handle what we throw at it. We are so sold on BigMachines that we have plans to integrate BigMachines with our ERP platform in 2014, thus embedding it further in our suite of enterprise tools.
Jim Kiltie profile photo

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
Marcus Sandelowsky, CLSSBB profile photo

Usability

Oracle CPQ Cloud

Oracle CPQ Cloud 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane profile photo

Salesforce CPQ

Salesforce CPQ 8.6
Based on 3 answers
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
Marcus Sandelowsky, CLSSBB profile photo

Reliability and Availability

Oracle CPQ Cloud

Oracle CPQ Cloud 10.0
Based on 3 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
No photo available

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
No answer on this topic is available.

Performance

Oracle CPQ Cloud

Oracle CPQ Cloud 8.0
Based on 2 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
No photo available

Salesforce CPQ

Salesforce CPQ 8.2
Based on 1 answer
No answer on this topic is available.

Support

Oracle CPQ Cloud

Oracle CPQ Cloud 2.2
Based on 3 answers
They are very responsive, though I don’t always like the answer.
No photo available

Salesforce CPQ

Salesforce CPQ 4.5
Based on 5 answers
I wish they would get on the phone with me and actually provide me in-depth support at a minimum since I haven't had training and nobody provided me with insight that our instance of CPQ was two years old until I was proactive and asked about the issues we were having. They should provide service/product version update information proactively to their customers.
No photo available

In-Person Training

Oracle CPQ Cloud

Oracle CPQ Cloud 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
No photo available

Salesforce CPQ

No score
No answers yet
No answers on this topic

Implementation

Oracle CPQ Cloud

Oracle CPQ Cloud 2.0
Based on 6 answers
See my product review for requirements for a successful implementation.
Jim Kiltie profile photo

Salesforce CPQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CPQ Cloud

None. CPQ is the best so I never tried to look for anything else.
No photo available

Salesforce CPQ

Salesforce CPQ is definitely more robust and visually appealing than previously using Oracle Configurator and Siebel. For the most part, I very much prefer Salesforce CPQ. I love the ease of being able to create simple bundles on the fly and release a new promotional bundle for our sales and marketing teams. I was really excited by Big Machine's guided selling ability and significantly disappointed in Salesforce's approach. They advertise a robust guided selling tool and they're not quite there yet. Rule building is largely simplified, most rules take just a few clicks to build but there is some functionality in the much older Oracle Configurator that was much easier in Oracle that it is in Salesforce CPQ.
No photo available

Return on Investment

Oracle CPQ Cloud

  • To Be Determined. Currently in an implementation phase of BMI for a client.
No photo available

Salesforce CPQ

  • Salesforce CPQ has helped a lot with overall visibility to the quote to order process. Reps have more insight into the business and the business has more insight into Sales Rep interactions. This makes troubleshooting issues much easier.
  • Our reporting capabilities have improved immensely. The ability to easily create fields allows you to capture new data points very easily.
  • Communication in Salesforce CPQ and Salesforce, in general, is a big improvement for our business. The ability to have a chatter feed on any object is very helpful. This can also be used for feed tracking to give some basic change management controls/history.
No photo available

Screenshots

Pricing Details

Oracle CPQ Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CPQ Cloud Editions & Modules

Oracle CPQ Cloud
Additional Pricing Details

Salesforce CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesforce CPQ Editions & Modules

Salesforce CPQ
Edition
Basic
$301
Professional
$501
Enterprise
$751
1. Per User per Month
Additional Pricing Details

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