What users are saying about
113 Ratings
Top Rated
78 Ratings
113 Ratings
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Score 7.8 out of 100
Top Rated
78 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Oracle CPQ Cloud

Oracle CPQ Cloud is well suited for companies that have customizable/configurable products to sell. If your products come with options such as a choice of colors, models, upgrades, accessories, etc., I believe that CPQ would benefit you greatly. But conversely, if you only sell standard products that basically come as is or have very few options, I think CPQ could potentially be much more than what you need. It really depends on your specific needs. The pricing engine in CPQ very robust allowing for complex pricing strategies, so this in itself could be very useful to some organizations.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

It is actually well suited in most sales scenarios, perfect for the one I am operating under, which is a budding and upcoming eCommerce platform like industry buying where new SKU's across various categories and subcategories and various pricing and discounts keep on being added to the system and quoting and finding details becomes a difficult task, there in Salesforce CPQ becomes a game-changer.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

CPQ

Oracle CPQ Cloud
7.4
Salesforce CPQ
8.0
Quote sharing/sending
Oracle CPQ Cloud
8.0
Salesforce CPQ
8.3
Product configuration
Oracle CPQ Cloud
7.9
Salesforce CPQ
7.6
Configuration options
Oracle CPQ Cloud
8.0
Salesforce CPQ
8.1
Pricing rules
Oracle CPQ Cloud
7.7
Salesforce CPQ
7.5
Price adjustment
Oracle CPQ Cloud
7.2
Salesforce CPQ
7.3
Purchase history and open contracts
Oracle CPQ Cloud
6.4
Salesforce CPQ
8.1
Guided selling/Sales portal
Oracle CPQ Cloud
7.1
Salesforce CPQ
8.0
CPQ reporting & analytics
Oracle CPQ Cloud
6.0
Salesforce CPQ
7.9
CPQ-CRM integration
Oracle CPQ Cloud
7.4
Salesforce CPQ
8.4
Attachments to quotes
Oracle CPQ Cloud
7.7
Salesforce CPQ
8.3
Order capturing
Oracle CPQ Cloud
8.2
Salesforce CPQ
8.0

Pros

Oracle CPQ Cloud

  • Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks.
  • Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.
  • Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.
Francis Beiring | TrustRadius Reviewer

Salesforce CPQ

  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
Danielle DesBiens | TrustRadius Reviewer

Cons

Oracle CPQ Cloud

  • Significant setup time, cost, and maintenance. We have to use an implementation partner
  • Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care
  • Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place
Michael Weissberg | TrustRadius Reviewer

Salesforce CPQ

  • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
  • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
  • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CPQ Cloud

Oracle CPQ Cloud 10.0
Based on 27 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Usability

Oracle CPQ Cloud

Oracle CPQ Cloud 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 8.6
Based on 3 answers
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

Reliability and Availability

Oracle CPQ Cloud

Oracle CPQ Cloud 10.0
Based on 3 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
No answer on this topic is available.

Performance

Oracle CPQ Cloud

Oracle CPQ Cloud 8.0
Based on 2 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 8.2
Based on 1 answer
No answer on this topic is available.

Support Rating

Oracle CPQ Cloud

Oracle CPQ Cloud 9.0
Based on 4 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

Salesforce CPQ 7.7
Based on 13 answers
We feel the implementation went rather smooth as we were already up to speed on Salesforce.com, and it shortened the time to launch, in my opinion. Since we went with an out-of-the-box version, there was less customizing needed to make with work in our environment and software that the salesmen use.
Richard Peterson | TrustRadius Reviewer

In-Person Training

Oracle CPQ Cloud

Oracle CPQ Cloud 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Salesforce CPQ

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CPQ Cloud

Oracle CPQ Cloud 2.0
Based on 6 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Salesforce CPQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CPQ Cloud

Oracle CPQ was an easier integration for us than the other options would have been, but it also has more of the options that we were looking for because we use it for multiple purposes. We were happy with the flows we were able to create in the platform and the results we have and since implementing this solution
Jack Hui | TrustRadius Reviewer

Salesforce CPQ

It is a strong offering if your a Salesforce customer. We previously used Panda Doc and the integration with Saleforce was just not robust enough as we've expanded. Panda Doc allowed for much more customization and control of templates. However, the pricing rules, discounting logic, and guided selling were all much more important to our overall process as we've grown.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CPQ Cloud

  • Increased Sales Rep efficiency. Being able to create multiple quotes ACCURATELY and quickly was a game changer.
  • Large implementation time. It's a little difficult to fit BMI into a SCRUM style build, with multiple working models and prototypes of all 3 simultaneously.
  • A larger fee for licensing and implementation cost. ROI wouldn't be realized in the first year.
Josh Saylor | TrustRadius Reviewer

Salesforce CPQ

  • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
  • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
Chris Osment | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CPQ Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CPQ Cloud Editions & Modules

Additional Pricing Details

Salesforce CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesforce CPQ Editions & Modules

Edition
Basic$301
Professional$501
Enterprise$751
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CPQ Cloud
7.9
Salesforce CPQ
8.0

Likelihood to Renew

Oracle CPQ Cloud
10.0
Salesforce CPQ
9.1

Usability

Oracle CPQ Cloud
4.0
Salesforce CPQ
8.6

Reliability and Availability

Oracle CPQ Cloud
10.0
Salesforce CPQ
9.1

Performance

Oracle CPQ Cloud
8.0
Salesforce CPQ
8.2

Support Rating

Oracle CPQ Cloud
9.0
Salesforce CPQ
7.7

In-Person Training

Oracle CPQ Cloud
8.0
Salesforce CPQ

Implementation Rating

Oracle CPQ Cloud
2.0
Salesforce CPQ

Scalability

Oracle CPQ Cloud
Salesforce CPQ
8.2

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