What users are saying about
110 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
RedHorse CRM
9.1
Customer data management / contact management
Oracle CRM On Demand
9.3
RedHorse CRM
9.1
Workflow management
Oracle CRM On Demand
8.9
RedHorse CRM
9.1
Territory management
Oracle CRM On Demand
9.3
RedHorse CRM
9.1
Opportunity management
Oracle CRM On Demand
9.2
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
RedHorse CRM
9.1
Contract management
Oracle CRM On Demand
7.8
RedHorse CRM
9.1
Quote & order management
Oracle CRM On Demand
8.5
RedHorse CRM
9.1
Interaction tracking
Oracle CRM On Demand
8.3
RedHorse CRM
9.1
Channel / partner relationship management
Oracle CRM On Demand
8.2
RedHorse CRM

Customer Service & Support

Oracle CRM On Demand
8.4
RedHorse CRM
8.2
Case management
Oracle CRM On Demand
8.5
RedHorse CRM
9.1
Call center management
Oracle CRM On Demand
8.7
RedHorse CRM
6.4
Help desk management
Oracle CRM On Demand
8.1
RedHorse CRM
9.1

Marketing Automation

Oracle CRM On Demand
8.9
RedHorse CRM
8.6
Lead management
Oracle CRM On Demand
8.9
RedHorse CRM
8.2
Email marketing
Oracle CRM On Demand
8.8
RedHorse CRM
9.1

CRM Project Management

Oracle CRM On Demand
8.7
RedHorse CRM
9.1
Task management
Oracle CRM On Demand
8.3
RedHorse CRM
9.1
Billing and invoicing management
Oracle CRM On Demand
9.6
RedHorse CRM
9.1
Reporting
Oracle CRM On Demand
8.2
RedHorse CRM
9.1

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
RedHorse CRM
7.3
Forecasting
Oracle CRM On Demand
8.7
RedHorse CRM
8.2
Pipeline visualization
Oracle CRM On Demand
8.6
RedHorse CRM
4.5
Customizable reports
Oracle CRM On Demand
7.9
RedHorse CRM
9.1

Customization

Oracle CRM On Demand
8.4
RedHorse CRM
8.6
Custom fields
Oracle CRM On Demand
8.9
RedHorse CRM
9.1
Custom objects
Oracle CRM On Demand
8.1
RedHorse CRM
9.1
Scripting environment
Oracle CRM On Demand
7.9
RedHorse CRM
9.1
API for custom integration
Oracle CRM On Demand
8.7
RedHorse CRM
7.3

Security

Oracle CRM On Demand
9.4
RedHorse CRM
9.1
Single sign-on capability
Oracle CRM On Demand
9.0
RedHorse CRM
Role-based user permissions
Oracle CRM On Demand
9.8
RedHorse CRM
9.1

Social CRM

Oracle CRM On Demand
9.8
RedHorse CRM
6.4
Social data
Oracle CRM On Demand
9.8
RedHorse CRM
6.4
Social engagement
Oracle CRM On Demand
9.9
RedHorse CRM
6.4

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
RedHorse CRM
6.8
Marketing automation
Oracle CRM On Demand
8.5
RedHorse CRM
9.1
Compensation management
Oracle CRM On Demand
8.7
RedHorse CRM
4.5

Platform

Oracle CRM On Demand
9.3
RedHorse CRM
7.3
Mobile access
Oracle CRM On Demand
9.3
RedHorse CRM
7.3

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
RedHorse CRM
9.1

Usability

Oracle CRM On Demand
9.0
RedHorse CRM

Implementation Rating

Oracle CRM On Demand
10.0
RedHorse CRM

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