Oracle CX Commerce vs. Volusion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CX Commerce
Score 8.1 out of 10
N/A
Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.N/A
Volusion
Score 5.4 out of 10
N/A
Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.
$29
per month
Pricing
Oracle CX CommerceVolusion
Editions & Modules
No answers on this topic
Personal
$29
per month
Pro
$79
per month
Startup
$179
per month
Business
$299
per month
Offerings
Pricing Offerings
Oracle CX CommerceVolusion
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact sales team for pricing
More Pricing Information
Features
Oracle CX CommerceVolusion
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Oracle CX Commerce
9.0
19 Ratings
14% above category average
Volusion
3.6
9 Ratings
74% below category average
Product catalog & listings9.219 Ratings4.39 Ratings
Product management9.219 Ratings4.39 Ratings
Bulk product upload8.518 Ratings4.28 Ratings
Branding8.517 Ratings3.69 Ratings
Mobile storefront9.117 Ratings1.28 Ratings
Product variations9.019 Ratings4.78 Ratings
Website integration9.219 Ratings3.38 Ratings
Visual customization9.719 Ratings5.19 Ratings
CMS8.816 Ratings2.27 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Oracle CX Commerce
8.6
19 Ratings
11% above category average
Volusion
3.6
9 Ratings
72% below category average
Abandoned cart recovery8.617 Ratings3.67 Ratings
Checkout user experience8.719 Ratings3.79 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Oracle CX Commerce
8.7
18 Ratings
2% above category average
Volusion
4.1
8 Ratings
71% below category average
eCommerce security8.718 Ratings4.18 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Oracle CX Commerce
9.0
19 Ratings
16% above category average
Volusion
2.6
9 Ratings
98% below category average
Promotions & discounts9.018 Ratings4.89 Ratings
Personalized recommendations8.718 Ratings1.88 Ratings
SEO9.219 Ratings1.28 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Oracle CX Commerce
9.3
17 Ratings
17% above category average
Volusion
2.9
9 Ratings
92% below category average
Multi-site management9.015 Ratings3.02 Ratings
Order processing9.117 Ratings3.69 Ratings
Inventory management9.117 Ratings2.28 Ratings
Shipping9.816 Ratings3.08 Ratings
Custom functionality9.817 Ratings2.67 Ratings
Best Alternatives
Oracle CX CommerceVolusion
Small Businesses
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CX CommerceVolusion
Likelihood to Recommend
9.1
(19 ratings)
1.5
(20 ratings)
Likelihood to Renew
9.1
(1 ratings)
1.0
(12 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(4 ratings)
Implementation Rating
-
(0 ratings)
10.0
(4 ratings)
User Testimonials
Oracle CX CommerceVolusion
Likelihood to Recommend
Oracle
Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.
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Volusion LLC
Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
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Pros
Oracle
  • It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
  • It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
  • Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
Read full review
Volusion LLC
  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
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Cons
Oracle
  • Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
  • They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.
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Volusion LLC
  • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
  • Not as customizable as most ecommerce platforms
  • Not as many integration options as most platforms
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Likelihood to Renew
Oracle
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
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Volusion LLC
When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
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Usability
Oracle
No answers on this topic
Volusion LLC
I know what to do to add a new product, promotion or do an analysis of sales.
Read full review
Support Rating
Oracle
No answers on this topic
Volusion LLC
You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
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Implementation Rating
Oracle
No answers on this topic
Volusion LLC
It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
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Alternatives Considered
Oracle
The upgrade cycle of OCC and the subscription model ensure we are always on the latest and greatest version of the platform. The responsive design makes it easier for small departments to provide an optimum mobile experience. The stability of the platform is far superior to our on-prem solution.
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Volusion LLC
While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
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Return on Investment
Oracle
  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Read full review
Volusion LLC
  • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
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ScreenShots

Volusion Screenshots

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