44 Ratings
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Score 7.2 out of 100
33 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)

With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Russell Glitman | TrustRadius Reviewer

Volusion

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Volusion
3.9
Product catalog & listings
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Volusion
4.6
Product management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.8
Volusion
4.6
Bulk product upload
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Volusion
4.2
Branding
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.7
Volusion
4.0
Mobile storefront
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Volusion
1.4
Product variations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Volusion
5.0
Website integration
Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.6
Volusion
3.6
Visual customization
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Volusion
5.3
CMS
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
Volusion
2.2

Online Shopping Cart

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.2
Volusion
3.9
Abandoned cart recovery
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Volusion
3.8
Checkout user experience
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Volusion
4.0

Online Payment System

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Volusion
4.2
eCommerce security
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Volusion
4.2

eCommerce Marketing

Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.9
Volusion
2.7
Promotions & discounts
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Volusion
4.9
Personalized recommendations
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Volusion
2.0
SEO
Oracle CX Commerce (formerly Oracle Commerce Cloud)
7.6
Volusion
1.4

eCommerce Business Management

Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.0
Volusion
3.0
Multi-site management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Volusion
3.0
Order processing
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Volusion
3.9
Inventory management
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.3
Volusion
2.3
Shipping
Oracle CX Commerce (formerly Oracle Commerce Cloud)
8.6
Volusion
3.3
Custom functionality
Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.7
Volusion
2.8

Pros

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
  • A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
  • It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
  • Release cycles are much shorter and less CRs are needed.
Heiko Mock | TrustRadius Reviewer

Volusion

  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
Ryan Forrest | TrustRadius Reviewer

Cons

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
  • Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
  • Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
Anonymous | TrustRadius Reviewer

Volusion

  • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
  • Not as customizable as most ecommerce platforms
  • Not as many integration options as most platforms
Michael Huey | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Oracle CX Commerce (formerly Oracle Commerce Cloud) 9.1
Based on 1 answer
Oracle Commerce Cloud is definitely not my favorite platform to use, however our company has gotten very comfortable with the way our website operates using it so I do not see us switching to a different product any time soon. Over time, I’ve grown to have a love/hate relationship with this product, but as I learn more about what it offers I come to appreciate its functionality more
Felicia DiSano | TrustRadius Reviewer

Volusion

Volusion 1.0
Based on 12 answers
When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
Jose Miguel Vera | TrustRadius Reviewer

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Volusion

Volusion 10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick | TrustRadius Reviewer

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Volusion

Volusion 1.0
Based on 2 answers
You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
Haley Owens | TrustRadius Reviewer

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)

No score
No answers yet
No answers on this topic

Volusion

Volusion 10.0
Based on 2 answers
It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CX Commerce (formerly Oracle Commerce Cloud)

We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.
Michael Weissberg | TrustRadius Reviewer

Volusion

While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
Shayna Bane | TrustRadius Reviewer

Return on Investment

Oracle CX Commerce (formerly Oracle Commerce Cloud)

  • We were able to drive sales for one of our clients up by 50% over the course of a 6 month window by revamping their online web store with Oracle ATG.
  • Sharing data and communication improved greatly between legal/finance and marketing.
Joseph R. Sweeney | TrustRadius Reviewer

Volusion

  • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
Paul Francis Jones | TrustRadius Reviewer

Screenshots

Oracle CX Commerce (formerly Oracle Commerce Cloud)

Pricing Details

Oracle CX Commerce (formerly Oracle Commerce Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Commerce (formerly Oracle Commerce Cloud) Editions & Modules

Additional Pricing Details

Volusion

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Volusion Editions & Modules

Edition
Mini$151
Plus$351
Pro$751
  1. per plan
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CX Commerce (formerly Oracle Commerce Cloud)
6.4
Volusion
1.6

Likelihood to Renew

Oracle CX Commerce (formerly Oracle Commerce Cloud)
9.1
Volusion
1.0

Usability

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Volusion
10.0

Support Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Volusion
1.0

Implementation Rating

Oracle CX Commerce (formerly Oracle Commerce Cloud)
Volusion
10.0

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