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Top Rated
632 Ratings
189 Ratings
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Score 7.3 out of 100

ZoomInfo

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Top Rated
632 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

ZoomInfo

ZoomInfo is great for companies looking to add another great tool to your sales, marketing, and potentially data team's arsenal. That said, if you're looking for clients that are startups, are small businesses (less than 10M in revenue, less than 10 employees, etc.) - it may not be the best fit for now
Katie Carlson | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ZoomInfo
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ZoomInfo
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
ZoomInfo
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
ZoomInfo
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ZoomInfo
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
ZoomInfo
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
ZoomInfo
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
ZoomInfo
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
ZoomInfo
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
ZoomInfo

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ZoomInfo
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ZoomInfo
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ZoomInfo
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ZoomInfo

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
ZoomInfo
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
ZoomInfo
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ZoomInfo

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
ZoomInfo
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
ZoomInfo
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ZoomInfo

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
ZoomInfo
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ZoomInfo
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
ZoomInfo
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
ZoomInfo

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
ZoomInfo
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
ZoomInfo
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
ZoomInfo
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
ZoomInfo
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
ZoomInfo

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
ZoomInfo
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
ZoomInfo
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ZoomInfo

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ZoomInfo
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ZoomInfo
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ZoomInfo

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
ZoomInfo
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
ZoomInfo
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ZoomInfo

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
ZoomInfo
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
ZoomInfo

Prospecting

Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.9
Advanced search
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.1
Identification of new leads
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.0
List quality
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.7
List upload/download
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.5
Ideal customer targeting
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.9
Load time/data access
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.1

Sales Intelligence Data Standards

Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.0
Contact information
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.9
Company information
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.2
Industry information
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.9

Data Augmentation & Lead Qualification

Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.8
Lead qualification process
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.0
Smart lists and recommendations
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.4
Salesforce integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.1
Company/business profiles
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.2
Alerts and reminders
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.8
Data hygiene
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.3
Automatic data refresh
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.5
Tags
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.4
Filters and segmentation
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.2

Sales Intelligence Email Features

Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
7.0
Sales email templates
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
8.0
Append emails to records
Oracle CX Sales (formerly Oracle Engagement Cloud)
ZoomInfo
5.9

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

ZoomInfo

  • Provides background information on organizations. This helped me to get a quick understanding of potential accounts prior to reaching out.
  • Provides an easy solution for getting information on new leads into Salesforce. This saved me time from creating new leads.
  • Provides information on a network of individuals to target your outreach.
Amanda Richards | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

ZoomInfo

  • Often I run into people who are no longer with that company. There is no way to flag for errors or make changes.
  • Often there are people who are not in ZoomInfo.
  • ZoomInfo can't import data from its website on the lower version of Salesforce.
  • The Salesforce version of ZoomInfo is more difficult to use. I find I often have to import one person at a time.
  • I have huge pressure to perform better because the cost is so high for this product.
Dan Sherman | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

ZoomInfo

ZoomInfo 10.0
Based on 10 answers
With the combined resources of crowdsorced info on both data.com as well as the immediacy of info on LinkedIn, as well as intel on Hoovers, information provided on ZoomInfo is more readily available if you have the time to invest in looking for it. However, at the pace we do business, having a "one stop shop" for information is very convenient. On efficiency alone, ZoomInfo is worth the price of subscription considering our business model.
Isaac Cabrera | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

ZoomInfo

ZoomInfo 9.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

ZoomInfo

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

ZoomInfo

I honestly haven't used anything quite similar to ZoomInfo except for LinkedIn Sales Navigator (which seems to be the most similar thing to ZoomInfo - but it's still wildly different). I typically find relevant contacts on LinkedIn, but then to actually get their contact info, there's nothing I've ever used that is even close to ZoomInfo in terms of quality or depth of data and accuracy.
David Schwartz | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

ZoomInfo

  • I have been able to call more prospects and email them faster since I was able to find their info easily.
  • A lot of times I will spend more time than necessary trying to verify where someone works because I'm not sure of the validity of the data on ZoomInfo.
  • I have been able to grow my own territory's prospect list because I can now add phone numbers and emails in an effective manner.
Erika M. Barth | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ZoomInfo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
ZoomInfo
8.4

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
ZoomInfo
10.0

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
ZoomInfo
9.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
ZoomInfo

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ZoomInfo

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
ZoomInfo

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
ZoomInfo

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
ZoomInfo

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