This is NOT for the Small business to small business user! I would give 0 stars if I were able to.
July 03, 2023
This is NOT for the Small business to small business user! I would give 0 stars if I were able to.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ZoomInfo SalesOS
ZoomInfo SalesOS was purchased based on the sales agent telling me that the product will provide quality lead generation for companies with 0-5 employees. I clearly explained I am a small minority owned start up business with zero clients at this time and was going to use this to generate sales/leads for my business. He was able to pull up some companies and without going into depth, what he showed me made me feel it was a wise investment. The actual use of the product and experience after that is an entirely another case. I will NOT recommend the product to any SMALL business; in my experience, there is no trial period, and no way to have them honor what they claim is a guarantee. I will explain below.
Upon initial use of the service, I found that the information I was sold on being able to use the product was NOT the case in reality. The information for this size prospect company is either missing or inaccurate. IN THE FIRST 30 days, I attempted to contact and let them know. In my experience, the only people who respond is the AR team when they want money. (or after you pay them upon receipt of the invoice, they continue to contact you until their system updates 3 days later...) My account manager, once he finally responded, offered upgrades. In my opinion, again proving that they are NOT considering what I am saying. In my opinion, their product is NOT providing the quality information as promised for my size prospect. I then attempted to get them to honor their quality guarantee. In my experience, when they FINALLY put me into contact with their legal dept, they used their crafty legal terms to sneak in and make it impossible for them to be at fault. In my experience, there is no recourse or anything you can do even though they are at fault and not honoring the contract as it was sold. Basically, if you sign up for their product, regardless if it is as they promised, in my opinion, you are stuck with the USELESS product and have to pay for it. I DO NOT recommend this for any small business. Apparently, in my opinion, the sales agents care about making their sales numbers and profits and not if their product is actually usable for their small business client.
Upon initial use of the service, I found that the information I was sold on being able to use the product was NOT the case in reality. The information for this size prospect company is either missing or inaccurate. IN THE FIRST 30 days, I attempted to contact and let them know. In my experience, the only people who respond is the AR team when they want money. (or after you pay them upon receipt of the invoice, they continue to contact you until their system updates 3 days later...) My account manager, once he finally responded, offered upgrades. In my opinion, again proving that they are NOT considering what I am saying. In my opinion, their product is NOT providing the quality information as promised for my size prospect. I then attempted to get them to honor their quality guarantee. In my experience, when they FINALLY put me into contact with their legal dept, they used their crafty legal terms to sneak in and make it impossible for them to be at fault. In my experience, there is no recourse or anything you can do even though they are at fault and not honoring the contract as it was sold. Basically, if you sign up for their product, regardless if it is as they promised, in my opinion, you are stuck with the USELESS product and have to pay for it. I DO NOT recommend this for any small business. Apparently, in my opinion, the sales agents care about making their sales numbers and profits and not if their product is actually usable for their small business client.
- Selling you on their product.
- Customer Service
- Accuracy/Quality of information on prospect companies
- Honoring their guarantee
The entire question they want me to review here is where ZoomInfo SalesOS failed my company. I have no positive information to review here.
- Negative - In my experience, exports error but credits deduct. Trying to get these credits back, good luck getting a customer service rep to assist.
- Negative - In my experience, information provided for 0-5 employee companies inaccurate
- Negative - In my opinion, due to not being able to get the information and not honoring their guarantee, no revenue goals were met.
- Negative - I feel, for this size prospect, there is no time savings. You will still need to manually research the company on other sites or by cold calling to get the missing information.
Do you think ZoomInfo Sales delivers good value for the price?
No
Are you happy with ZoomInfo Sales's feature set?
No
Did ZoomInfo Sales live up to sales and marketing promises?
No
Did implementation of ZoomInfo Sales go as expected?
Yes
Would you buy ZoomInfo Sales again?
No