Oracle Fusion Service vs. Supportbench
Oracle Fusion Service vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
Oracle Fusion Service | Supportbench | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Oracle Fusion Service | Supportbench | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Oracle Fusion Service | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle Fusion Service | Supportbench | |
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Likelihood to Recommend | 6.2 (89 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (9 ratings) | - (0 ratings) |
Usability | 10.0 (5 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (7 ratings) | - (0 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (4 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 5.7 (11 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Oracle Fusion Service | Supportbench | |
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Likelihood to Recommend | Oracle | Supportbench Service Inc. No answers on this topic |
Pros | Oracle | Supportbench Service Inc. No answers on this topic |
Cons | Oracle | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | Oracle | Supportbench Service Inc. No answers on this topic |
Usability | Oracle | Supportbench Service Inc. No answers on this topic |
Reliability and Availability | Oracle | Supportbench Service Inc. No answers on this topic |
Performance | Oracle | Supportbench Service Inc. No answers on this topic |
Support Rating | Oracle | Supportbench Service Inc. No answers on this topic |
In-Person Training | Oracle | Supportbench Service Inc. No answers on this topic |
Implementation Rating | Oracle | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | Oracle | Supportbench Service Inc. No answers on this topic |
Scalability | Oracle | Supportbench Service Inc. No answers on this topic |
Return on Investment | Oracle | Supportbench Service Inc. No answers on this topic |
ScreenShots | Oracle Fusion Service Screenshots | Supportbench Screenshots |