What users are saying about
196 Ratings
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Top Rated
2562 Ratings
196 Ratings
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Score 7.8 out of 100

Salesforce

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Top Rated
2562 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Oracle Hyperion

Well suited: For use in multiple offices around the world. I was able to obtain financial reporting data from 5 foreign offices and then consolidate their data with 3 domestic USA offices to prepare a consolidated financial statement.Less Appropriate: Translating the financial value for consulting services could be a bit challenging because that required human interaction and judgement. It would have been great to be able to set up some software to be able to interpret this and let it run for all future project work revenue projection.
Anonymous | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Oracle Hyperion
7.4
Salesforce
Pixel Perfect reports
Oracle Hyperion
7.2
Salesforce
Customizable dashboards
Oracle Hyperion
7.1
Salesforce
Report Formatting Templates
Oracle Hyperion
7.8
Salesforce

Ad-hoc Reporting

Oracle Hyperion
7.6
Salesforce
Drill-down analysis
Oracle Hyperion
8.3
Salesforce
Formatting capabilities
Oracle Hyperion
7.7
Salesforce
Integration with R or other statistical packages
Oracle Hyperion
7.3
Salesforce
Report sharing and collaboration
Oracle Hyperion
7.0
Salesforce

Report Output and Scheduling

Oracle Hyperion
6.8
Salesforce
Publish to Web
Oracle Hyperion
6.4
Salesforce
Publish to PDF
Oracle Hyperion
6.5
Salesforce
Report Versioning
Oracle Hyperion
7.1
Salesforce
Report Delivery Scheduling
Oracle Hyperion
7.4
Salesforce

Data Discovery and Visualization

Oracle Hyperion
7.1
Salesforce
Pre-built visualization formats (heatmaps, scatter plots etc.)
Oracle Hyperion
6.9
Salesforce
Location Analytics / Geographic Visualization
Oracle Hyperion
7.3
Salesforce
Predictive Analytics
Oracle Hyperion
7.2
Salesforce

Access Control and Security

Oracle Hyperion
7.3
Salesforce
Multi-User Support (named login)
Oracle Hyperion
7.3
Salesforce
Role-Based Security Model
Oracle Hyperion
6.6
Salesforce
Multiple Access Permission Levels (Create, Read, Delete)
Oracle Hyperion
7.4
Salesforce
Single Sign-On (SSO)
Oracle Hyperion
7.9
Salesforce

Mobile Capabilities

Oracle Hyperion
5.6
Salesforce
Responsive Design for Web Access
Oracle Hyperion
6.1
Salesforce
Dedicated iOS Application
Oracle Hyperion
5.0
Salesforce
Dedicated Android Application
Oracle Hyperion
5.0
Salesforce
Dashboard / Report / Visualization Interactivity on Mobile
Oracle Hyperion
6.2
Salesforce

Budgeting, Planning, and Forecasting

Oracle Hyperion
8.2
Salesforce
Long-term financial planning
Oracle Hyperion
8.4
Salesforce
Financial budgeting
Oracle Hyperion
8.5
Salesforce
Forecasting
Oracle Hyperion
8.2
Salesforce
Scenario modeling
Oracle Hyperion
7.5
Salesforce
Management reporting
Oracle Hyperion
8.5
Salesforce

Consolidation and Close

Oracle Hyperion
7.8
Salesforce
Financial data consolidation
Oracle Hyperion
8.3
Salesforce
Journal entries and reports
Oracle Hyperion
7.9
Salesforce
Multi-currency management
Oracle Hyperion
8.2
Salesforce
Intercompany Eliminations
Oracle Hyperion
7.6
Salesforce
Minority Ownership
Oracle Hyperion
7.4
Salesforce
Local and consolidated reporting
Oracle Hyperion
7.8
Salesforce
Detailed Audit Trails
Oracle Hyperion
7.6
Salesforce

Financial Reporting and Compliance

Oracle Hyperion
8.2
Salesforce
Financial Statement Reporting
Oracle Hyperion
8.5
Salesforce
Management Reporting
Oracle Hyperion
8.4
Salesforce
Excel-based Reporting
Oracle Hyperion
8.9
Salesforce
Automated board and financial reporting
Oracle Hyperion
7.7
Salesforce
XBRL support for regulatory filing
Oracle Hyperion
7.5
Salesforce

Analytics

Oracle Hyperion
7.5
Salesforce
Personalized dashboards
Oracle Hyperion
8.0
Salesforce
Color-coded scorecards
Oracle Hyperion
7.3
Salesforce
KPIs
Oracle Hyperion
7.4
Salesforce
Cost and profitability analysis
Oracle Hyperion
7.8
Salesforce
Key Performance Indicator setting
Oracle Hyperion
7.2
Salesforce
Benchmarking with external data
Oracle Hyperion
7.4
Salesforce

Integration

Oracle Hyperion
8.0
Salesforce
Flat file integration
Oracle Hyperion
8.2
Salesforce
Excel data integration
Oracle Hyperion
8.5
Salesforce
Direct links to 3rd-party data sources
Oracle Hyperion
7.3
Salesforce

Sales Force Automation

Oracle Hyperion
Salesforce
8.3
Customer data management / contact management
Oracle Hyperion
Salesforce
9.1
Workflow management
Oracle Hyperion
Salesforce
8.1
Territory management
Oracle Hyperion
Salesforce
8.1
Opportunity management
Oracle Hyperion
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Oracle Hyperion
Salesforce
8.3
Contract management
Oracle Hyperion
Salesforce
8.3
Quote & order management
Oracle Hyperion
Salesforce
7.7
Interaction tracking
Oracle Hyperion
Salesforce
8.6
Channel / partner relationship management
Oracle Hyperion
Salesforce
8.0

Customer Service & Support

Oracle Hyperion
Salesforce
8.5
Case management
Oracle Hyperion
Salesforce
9.0
Call center management
Oracle Hyperion
Salesforce
8.4
Help desk management
Oracle Hyperion
Salesforce
8.3

Marketing Automation

Oracle Hyperion
Salesforce
8.2
Lead management
Oracle Hyperion
Salesforce
8.3
Email marketing
Oracle Hyperion
Salesforce
8.1

CRM Project Management

Oracle Hyperion
Salesforce
8.0
Task management
Oracle Hyperion
Salesforce
8.4
Billing and invoicing management
Oracle Hyperion
Salesforce
6.7
Reporting
Oracle Hyperion
Salesforce
8.8

CRM Reporting & Analytics

Oracle Hyperion
Salesforce
8.8
Forecasting
Oracle Hyperion
Salesforce
8.5
Pipeline visualization
Oracle Hyperion
Salesforce
8.9
Customizable reports
Oracle Hyperion
Salesforce
9.1

Customization

Oracle Hyperion
Salesforce
8.7
Custom fields
Oracle Hyperion
Salesforce
8.7
Custom objects
Oracle Hyperion
Salesforce
8.8
Scripting environment
Oracle Hyperion
Salesforce
8.3
API for custom integration
Oracle Hyperion
Salesforce
8.8

Security

Oracle Hyperion
Salesforce
8.9
Single sign-on capability
Oracle Hyperion
Salesforce
8.8
Role-based user permissions
Oracle Hyperion
Salesforce
8.9

Social CRM

Oracle Hyperion
Salesforce
8.2
Social data
Oracle Hyperion
Salesforce
8.2
Social engagement
Oracle Hyperion
Salesforce
8.1

Integrations with 3rd-party Software

Oracle Hyperion
Salesforce
8.3
Marketing automation
Oracle Hyperion
Salesforce
8.5
Compensation management
Oracle Hyperion
Salesforce
8.2

Platform

Oracle Hyperion
Salesforce
8.0
Mobile access
Oracle Hyperion
Salesforce
8.0

Pros

Oracle Hyperion

  • This product handles budgeting by Employee and/or Position very well. It is highly flexible and allows Hyperion administrators the ability to develop a planning application that fits a variety of different business needs.
  • It is great at calculating benefits using business rules to automate the population of these fringe costs in the overall budget planning process. This greatly reduces user error.
  • It allows you to seed the operating budget based on changes to key drivers, such as percentage increases, flat dollar increases and more detailed changes using business rules.
  • Allows visibility into the plans for each unit across the organization, rolled up into an overall budget for the campus.
  • It handles the creation of budgets with multiple chartfield segments or dimensions, which most other budgeting systems cannot handle well. It can aggregate these very quickly.
Teal Sexton | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

Oracle Hyperion

  • One pain point for us is the consolidation and translation process. Needing to translate the data over and over again is frustrating and there is no visibility into how many users are running a translation. If multiple users attempt to translate the same data set, say goodbye to your performance but you have no way of knowing! (Unless you want to pull up a task audit which is not a very realistic expectation). It has the been the quickest way for us to bring the system to it's knees. The consolidation process performs in direct correlation to the complexity of the calculation/consolidation rules. So, while the product is extremely flexible, you still have to be careful how you design your rules and calculations to make sure that you do it on the smallest subset of data as possible to avoid large processing times. This makes sense, but requires some significant expertise that most organizations do not have in-house.
  • The Hyperion Financial Reporting product is ridiculously outdated and clunky to use. The interface for designing reports is not intuitive, and not easy to modify once a report is built. I think there must be a strategic decision to move away from it and go to something more like Oracle BI because I just can't understand why in the world they don't update the reporting product. It also requires a significant level of expertise to be able to use. Not a great solution at all if you want multiple end-users to create reports in something other than Excel. Nobody except the HFM admin (which I used to be) in our company even touches this module.
  • Another pain point is the amount of IT support that is required to run this thing, and again, specialized knowledge of Hyperion products and how they work is required for IT to adequately support it. This goes for application servers and the Oracle database that the applications are running on.
Matt Downing | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

Oracle Hyperion

Oracle Hyperion 5.0
Based on 1 answer
We're in the middle of the road because we are not sure that other products on the market fit the bill for what we need yet. Hyperion is expensive and burdensome from an administrator and maintenance standpoint, but it still seems to be the best solution for what we need. Show us an equally capable SaaS consolidation product and we'll talk again.
Matt Downing | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Oracle Hyperion

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

Oracle Hyperion

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

Oracle Hyperion

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Oracle Hyperion

Oracle Hyperion 8.0
Based on 1 answer
The premium support team provides much needed dedicated customer service which we are after for what we have paid for this service. We are satisfied with the service and support and do not have any instance where there was an issue that requires escalation to get the right support team. Though the incidence of major issues that requires the premium support are less, we prefer to keep this as a safety net.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

Oracle Hyperion

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

Oracle Hyperion

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

Oracle Hyperion

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Oracle Hyperion

I use Oracle Hyperion Enterprise Performance Mangement because the company I work at requires me to use it in the Financial Planning sector as most of their data is stored in it. I am open minded and ready to use other performance management tools created by Oracle if my work permits.
Ricky Bhatia | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

Oracle Hyperion

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

Oracle Hyperion

  • Oracle Hyperion allows us to automate and consolidate financial data that used to be performed manually in spreadsheets. From that perspective the ROI is huge.
  • Oracle Hyperion functionality is extensive and allows us to perform most functions for planning, consolidating and reporting on our financial data.
  • One negative with Oracle Hyperion is that it is complicated to implement and maintain. It takes expertise at all levels (infrastructure and management) to realize the benefits from it.
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle Hyperion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Hyperion
7.8
Salesforce
8.5

Likelihood to Renew

Oracle Hyperion
5.0
Salesforce
10.0

Usability

Oracle Hyperion
Salesforce
7.5

Reliability and Availability

Oracle Hyperion
Salesforce
9.8

Performance

Oracle Hyperion
Salesforce
9.0

Support Rating

Oracle Hyperion
8.0
Salesforce
6.0

In-Person Training

Oracle Hyperion
Salesforce
7.9

Online Training

Oracle Hyperion
Salesforce
9.1

Implementation Rating

Oracle Hyperion
Salesforce
9.4

Scalability

Oracle Hyperion
Salesforce
10.0

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