Likelihood to Recommend As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Read full review TV is well suited for high speed, which is a great for large tables. The workload functionality is very good when in Viewpoint. The BAR functionality could use a little work. QueryGrid is very useful as well. The client handlers are still a work in progress, as I keep hearing that they continue to fail. There are also many restarts on the systems as well.
Read full review Pros Great data model: the out of the box version comes with standard objects that support most of the industries business models Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible. Lots of resources available on the product Supported by Oracle one of the world leader in IT Read full review ETL (Extract - Transfor - Load) NOS to send data from Teradata Vantage to S3 and from S3 to Teradata Vantage Teradata GeoSpacial feature Bulk reading and writing in huge tables MPP capacity already mature Temporal Capacity more mature that other solutions TASM Read full review Cons Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target). Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc). The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up... Read full review Teradata is an excellent option but only for a massive amount of data warehousing or analysis. If your data is not that big then it could be a misfit for your company and cost you a lot. The cost associated is quite extensive as compared to some other alternative RDBMS systems available in the market. Migration of data from Teradata to some other RDBMS systems is quite painful as the transition is not that smooth and you need to follow many steps and even if one of them fails. You need to start from the beginning almost. Last but not least the UI is pretty outdated and needs a revamp. Though it is simple, it needs to be presented in a much better way and more advanced options need to bee presented on the front page itself. Read full review Likelihood to Renew Teradata is a mature RDBMS system that expands its functionality towards the current cloud capabilities like object storage and flexible compute scale.
Read full review Usability Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
Read full review It has helped our project to save time, effort and give accurate results in the quickest possible time. The diagnostics feature is also outstanding giving us a detailed report of the error which occurred, when it occurred and the likely cause and resolution of the same as well. The support of SQL is inherited which makes it easy to work on it because you don't need to learn any new language for this.
Read full review Support Rating We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
Read full review We have meetings at the beginning with the technical team to explain our requirements to them and they were really putting in a lot of effort to come up with a solution which will address all our needs. They implemented the software and also trained a few of our resources on the same too. We can get in touch with them now as well whenever we run into a roadblock but it's very less now.
Read full review Alternatives Considered We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.
Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Read full review Teradata is way ahead of its competitor because of its unique features of ensuring data privacy and data never gets corrupted even in worst case scenario. In most cases, the data corruption is a major issue if left unused and it leads to important data being wiped off which in ideal case should be stored for 3 years
Read full review Return on Investment This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day. We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%. We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live. Read full review Saving time and cost through its stable integration tools which helps import and export a huge amount of different data. Providing analytics for the different data is easy and quick. Securing all the data processes across the entire company. Great Cloud solution for effective data quality management. Read full review ScreenShots Teradata Vantage Screenshots