What users are saying about
10 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Five9 Predictive Dialer

Very well suited dialer for high volume outbound call centers. Probably less suited for organizations with no full-time technical resources to manage the dialer.
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Feature Rating Comparison

Preview Dialer

Five9 Predictive Dialer
8.4
Contact preview
Five9 Predictive Dialer
7.9
Dialer-CRM integration
Five9 Predictive Dialer
8.4
Call notes & tags
Five9 Predictive Dialer
8.2
Automatic call logging
Five9 Predictive Dialer
9.2

Core Dialer

Five9 Predictive Dialer
8.9
Outbound dialing
Five9 Predictive Dialer
8.8
Inbound routing
Five9 Predictive Dialer
9.4
Custom caller ID
Five9 Predictive Dialer
9.6
Click-to-call
Five9 Predictive Dialer
9.3
Recorded voicemail drop
Five9 Predictive Dialer
8.0
Dialer contact import
Five9 Predictive Dialer
8.3
Campaign & list management
Five9 Predictive Dialer
9.2

Call Follow-up and Quality Assurance

Five9 Predictive Dialer
7.6
Follow-up calls
Five9 Predictive Dialer
6.7
Dialer reporting & analytics
Five9 Predictive Dialer
7.3
Dialer compliance
Five9 Predictive Dialer
8.7

Pros

Five9 Predictive Dialer

  • Setup and execution are critical in ensuring there is adequate capacity to offer a transparent customer experience when the dialer is calling a top lead or customer. This provides us with high productivity and occupancy rates for our agents.
  • Increased revenue in traditionally IB access channel volume.
  • Excellent management of OB campaigns with supported reporting to make educated decisions in ramping up and down
  • As Five9 provides this as part of its contact software the user experience is seamless for our agents
Sean Conyette profile photo

Cons

Five9 Predictive Dialer

  • Sometimes, the dialer doesn't allow the record to ring long enough or doesn't send the call to the caller fast enough.
  • Also, it can be difficult at times for the dialer to detect the voicemails or fax machines.
Alora Valadez profile photo

Support

Five9 Predictive Dialer

Five9 Predictive Dialer 9.0
Based on 1 answer
The team was always responsive and would quickly offer live call support within 24 hours.
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Alternatives Considered

Five9 Predictive Dialer

Five9 stacks up well - less expensive, although with the acquisition of InContact, the other product is more competitive with Five9--until recently, Five9 was oriented toward the SMB industry, and has in past years reached Enterprise organizations. Support was better with NICE InContact, but Five9 recently has done a good job boosting support performance. I recommend admin training and certification for either platform to better support your organization and starve of delays created when contacting support.
Sean Conyette profile photo

Return on Investment

Five9 Predictive Dialer

  • The positive impact is that we can get through more calls which makes it easier to meet deadlines and move on to other work.
  • The negative impact is that is can increase complaints due to no answers or delayed answering.
Alora Valadez profile photo

Pricing Details

Five9 Predictive Dialer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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