356 Ratings
356 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.4

    Qualtrics

    84%

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 3/3 features

    Survey templates

    8.6
    86%
    105 Ratings
    N/A
    0 Ratings

    Themes

    8.4
    84%
    108 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.3
    83%
    106 Ratings
    N/A
    0 Ratings

    Survey Content

    9.0

    Qualtrics

    90%

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 3/3 features

    Changes to live survey

    9.4
    94%
    108 Ratings
    N/A
    0 Ratings

    Question design help

    8.3
    83%
    114 Ratings
    N/A
    0 Ratings

    Multiple question types

    9.3
    93%
    124 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.4

    Qualtrics

    84%

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 1/1 features

    Survey logic flexibility

    8.4
    84%
    124 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.5

    Qualtrics

    85%

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 5/5 features

    Response tracking

    8.7
    87%
    121 Ratings
    N/A
    0 Ratings

    Data export

    8.7
    87%
    121 Ratings
    N/A
    0 Ratings

    Standard reports

    8.6
    86%
    115 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    104 Ratings
    N/A
    0 Ratings

    Analytics

    8.4
    84%
    109 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    9.0

    Qualtrics

    90%

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 2/2 features

    Access controls

    8.8
    88%
    106 Ratings
    N/A
    0 Ratings

    Compliance

    9.1
    91%
    93 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    Qualtrics

    84%

    Qualtrics XM Discover

    Feature Set Not Supported
    N/A
    Qualtrics CoreXM ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.1
    81%
    54 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.8
    88%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Qualtrics CoreXM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.8

    Qualtrics

    88%
    167 Ratings
    5.0

    Qualtrics XM Discover

    50%
    3 Ratings

    Likelihood to Renew

    9.4

    Qualtrics

    94%
    41 Ratings

    Qualtrics XM Discover

    N/A
    0 Ratings

    Usability

    8.9

    Qualtrics

    89%
    18 Ratings

    Qualtrics XM Discover

    N/A
    0 Ratings

    Availability

    9.0

    Qualtrics

    90%
    2 Ratings

    Qualtrics XM Discover

    N/A
    0 Ratings

    Performance

    5.5

    Qualtrics

    55%
    2 Ratings

    Qualtrics XM Discover

    N/A
    0 Ratings

    Support Rating

    8.3

    Qualtrics

    83%
    30 Ratings

    Qualtrics XM Discover

    N/A
    0 Ratings

    Online Training

    8.0

    Qualtrics

    80%
    2 Ratings

    Qualtrics XM Discover

    N/A
    0 Ratings

    Implementation Rating

    9.0

    Qualtrics

    90%
    2 Ratings

    Qualtrics XM Discover

    N/A
    0 Ratings

    Likelihood to Recommend

    Qualtrics

    Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
    Read full review

    Qualtrics

    The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
    Read full review

    Pros

    Qualtrics

    • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
    • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
    • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
    Read full review

    Qualtrics

    • Voice to text functionality is extremely accurate.
    • Alert system for trending topics is very helpful.
    • The natural language processor is easy to tune to brand specific nuances.
    Read full review

    Cons

    Qualtrics

    • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
    • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
    • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
    Read full review

    Qualtrics

    • Constant problems with being locked out of our Facebook account.
    • Responses not attaching to individual threads
    • No IG support
    • No IG DMs
    • Twitter Support lacking
    Read full review

    Pricing Details

    Qualtrics

    Starting Price

    $1,500 per user/per year

    Editions & Modules

    Qualtrics editions and modules pricing
    EditionModules
    Research Core 11,5001

    Footnotes

    1. per user/per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Qualtrics XM Discover

    Starting Price

    Editions & Modules

    Qualtrics XM Discover editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Qualtrics

      I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
      Read full review

      Qualtrics

      No answers on this topic

      Usability

      Qualtrics

      All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
      Read full review

      Qualtrics

      No answers on this topic

      Support Rating

      Qualtrics

      Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
      Read full review

      Qualtrics

      No answers on this topic

      Online Training

      Qualtrics

      I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
      Read full review

      Qualtrics

      No answers on this topic

      Implementation Rating

      Qualtrics

      I like being able to easily integrate new colleagues by simply giving them a log in user name and password
      Read full review

      Qualtrics

      No answers on this topic

      Alternatives Considered

      Qualtrics

      ]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
      Read full review

      Qualtrics

      Clarabridge is far superior and the two truly can not be compared or spoken of in the same category. I would be open to the discussion of the many differences
      Read full review

      Return on Investment

      Qualtrics

      • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
      • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
      • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
      Read full review

      Qualtrics

      • Clarabridge has allowed the organization to identify customer issues faster leading to a higher retention of customers.
      Read full review

      Screenshots

      Add comparison