Qualtrics XM for Strategy and Research vs. ServiceNow Customer Service Management
Qualtrics XM for Strategy and Research vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Qualtrics | N/A | Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform. | $1,500 per user/per year | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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Qualtrics XM for Strategy and Research | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Qualtrics XM for Strategy and Research | ServiceNow Customer Service Management | |
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Small Businesses | SurveyMonkey Score 8.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | QuestionPro Score 9.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | QuestionPro Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Qualtrics XM for Strategy and Research | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 3.8 (170 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 9.4 (41 ratings) | - (0 ratings) |
Usability | 3.8 (21 ratings) | 10.0 (1 ratings) |
Availability | 9.0 (1 ratings) | - (0 ratings) |
Performance | 5.5 (1 ratings) | - (0 ratings) |
Support Rating | 1.9 (22 ratings) | 9.0 (1 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Qualtrics XM for Strategy and Research | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Qualtrics | ServiceNow |
Pros | Qualtrics | ServiceNow |
Cons | Qualtrics | ServiceNow |
Likelihood to Renew | Qualtrics | ServiceNow No answers on this topic |
Usability | Qualtrics | ServiceNow |
Support Rating | Qualtrics | ServiceNow |
Online Training | Qualtrics | ServiceNow No answers on this topic |
Implementation Rating | Qualtrics | ServiceNow No answers on this topic |
Alternatives Considered | Qualtrics | ServiceNow |
Return on Investment | Qualtrics | ServiceNow |
ScreenShots | Qualtrics Screenshots |