What users are saying about
5 Ratings
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Score 9 out of 100
132 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Sales Engine International

We used the Manticore Marketing Automation solution for almost/just over 2 years, and initially, it was a great solution. Everything just seemed to work. When Manticore Technology, Inc. and Sales Engine International merged on May 31st of 2012, the overall product quality began to decline.As browsers and other programs (like our CRM environment) went through updates and new releases, Manticore just didn't keep up. Parts of the program became incompatible with certain browsers, forcing us to change where and how we logged into the back-end of the system. It was a silly workaround, but not the end of the world. When we learned that other client-facing portions didn't work with certain browsers, we brought it to their attention, and were told that we needed to find some way to work with it, and that the changes to the system were not possible. We ended up having to change our 200+ landing pages/forms, and could no longer have the State/Province field as a required field for registrations. That is just one example of our experience, and there have been others that are just as troublesome.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Sales Engine International
2.3
Twilio SendGrid
5.8
WYSIWYG email editor
Sales Engine International
2.0
Twilio SendGrid
5.8
Landing pages
Sales Engine International
4.0
Twilio SendGrid
2.6
Email deliverability reporting
Sales Engine International
1.0
Twilio SendGrid
8.1
List management
Sales Engine International
2.0
Twilio SendGrid
6.3
Dynamic content
Sales Engine International
Twilio SendGrid
6.0
Ability to test dynamic content
Sales Engine International
Twilio SendGrid
6.5
A/B testing
Sales Engine International
Twilio SendGrid
5.5
Mobile optimization
Sales Engine International
Twilio SendGrid
6.1
Triggered drip sequences
Sales Engine International
Twilio SendGrid
5.4

Lead Management

Sales Engine International
2.3
Twilio SendGrid
Lead nurturing
Sales Engine International
1.0
Twilio SendGrid
Lead scoring and grading
Sales Engine International
2.0
Twilio SendGrid
Data quality management
Sales Engine International
2.0
Twilio SendGrid
Automated sales alerts and tasks
Sales Engine International
4.0
Twilio SendGrid

Campaign Management

Sales Engine International
1.0
Twilio SendGrid
Calendaring
Sales Engine International
1.0
Twilio SendGrid
Event/webinar marketing
Sales Engine International
1.0
Twilio SendGrid

Social Media Marketing

Sales Engine International
1.0
Twilio SendGrid
Social sharing and campaigns
Sales Engine International
1.0
Twilio SendGrid

Reporting & Analytics

Sales Engine International
1.0
Twilio SendGrid
6.3
Dashboards
Sales Engine International
1.0
Twilio SendGrid
6.6
Standard reports
Sales Engine International
1.0
Twilio SendGrid
7.3
Custom reports
Sales Engine International
1.0
Twilio SendGrid
4.9

Platform & Infrastructure

Sales Engine International
1.5
Twilio SendGrid
API
Sales Engine International
1.0
Twilio SendGrid
Role-based workflow & approvals
Sales Engine International
3.0
Twilio SendGrid
Customizability
Sales Engine International
1.0
Twilio SendGrid
Integration with Microsoft Dynamics CRM
Sales Engine International
1.0
Twilio SendGrid

Pre-Send Testing

Sales Engine International
Twilio SendGrid
4.4
URL Validation
Sales Engine International
Twilio SendGrid
5.2
Link Tracking
Sales Engine International
Twilio SendGrid
6.5
Image Validation
Sales Engine International
Twilio SendGrid
4.3
Inbox Display
Sales Engine International
Twilio SendGrid
4.0
Email Accessibility Tools
Sales Engine International
Twilio SendGrid
5.0
Spelling and Grammar Check
Sales Engine International
Twilio SendGrid
1.0
Spam Testing
Sales Engine International
Twilio SendGrid
4.3
Email Previews
Sales Engine International
Twilio SendGrid
5.2

Pros

Sales Engine International

  • Awesome integration with CRM/SFDC.
  • Support is US-based, free with subscription, and very helpful.
  • Best workflow capability (drag and drop) I've seen in any comparable product.
  • Custom templates are available for purchase and are great for branding.
  • Easy to use landing pages.
Meredith Oakes | TrustRadius Reviewer

Twilio SendGrid

  • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
  • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
  • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
  • Some of the cheapest and best dedicated IPs.
  • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Evan Laird | TrustRadius Reviewer

Cons

Sales Engine International

  • List Building for Resends - I like to resend my email campaigns to non-openers and there is no easy way to pull this list within Manticore (If did not open this email is not an option). Typically I pull the report for the campaign, then re-import my list of non-openers to create a new list.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
  • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
  • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
  • Their customer support isn't the best. Certainly some room for improvement there.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sales Engine International

Sales Engine International 10.0
Based on 2 answers
I've been incredibly pleased with Manticore/SEI and have selected them at several companies now. It's worked in a variety of different business environments, both big and small, and everyone on both the sales and marketing side have been extremely pleased with the results
Meredith Oakes | TrustRadius Reviewer

Twilio SendGrid

No score
No answers yet
No answers on this topic

Usability

Sales Engine International

Sales Engine International 8.0
Based on 1 answer
Some of the actions require you to be in a specific section before actions are available to you, like adding a list. You first have to navigate to that section for options to be available to you
Anonymous | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Zee Gimon | TrustRadius Reviewer

Reliability and Availability

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Manticore hardly ever has "product down time" and almost never during a normal work day for our company
Anonymous | TrustRadius Reviewer

Twilio SendGrid

No score
No answers yet
No answers on this topic

Performance

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Email campaigns are deployed instantly when you launch, unlike other Marketing Automation tools I've used in the past that queue emails in batches and can take hours to complete a send
Anonymous | TrustRadius Reviewer

Twilio SendGrid

No score
No answers yet
No answers on this topic

Support Rating

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
The Manticore team is very knowledgeable, I haven't had an issue where a ticket was left unanswered or unresolved
Anonymous | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid 4.1
Based on 13 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Bryan McAnulty | TrustRadius Reviewer

Online Training

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
Training was done online, but was one-on-one, giving me a lot of time to ask very specific product questions. They also walk you through setting up a test campaign, email, and landing page
Anonymous | TrustRadius Reviewer

Twilio SendGrid

No score
No answers yet
No answers on this topic

Implementation Rating

Sales Engine International

Sales Engine International 10.0
Based on 1 answer
It was the easiest integration and implementation that I've ever experienced. I've implemented other CRM integrated services before that provided the same services as Manticore that were extremely technical and expensive to integrate with Salesforce.com or Microsoft CRM Dynamics, or just plain couldn't integrate
Anonymous | TrustRadius Reviewer

Twilio SendGrid

No score
No answers yet
No answers on this topic

Alternatives Considered

Sales Engine International

We migrated to Marketo approximately 6 months
ago, and were extremely happy with the change. Besides the higher sticker
price and the "everything's a sales pitch" communications from
Marketo, we can't find any fault.

Sales
Engine International - Manticore (commonly referred to as Manti-beast
internally) created many problems for us. And while they did integrate
with our Microsoft Dynamics environment, the software quickly ate through our
purchased storage and forced us to constantly purchase more. That alone
cost us many hundreds of dollars in Microsoft Dynamics CRM storage every year.
And, when confronted about it, Manticore support flat out lied about how
much storage their activities were taking up in our system. So, while it
integrates, it's a very poor integration.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
Anonymous | TrustRadius Reviewer

Return on Investment

Sales Engine International

  • Errors in forms led to a decrease in registrations - found workaround to correct it, but was never informed of certain incompatibilities
  • Reports have been inaccurate and very inflexible, and have not allowed for reliable forecasting/planning
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
  • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Darcy Knapp, MBA | TrustRadius Reviewer

Pricing Details

Sales Engine International

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sales Engine International Editions & Modules

Additional Pricing Details

Twilio SendGrid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio SendGrid Editions & Modules

Edition
FreeFree
Basic15.002
Advanced60.002
  1. none
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sales Engine International
3.1
Twilio SendGrid
7.1

Likelihood to Renew

Sales Engine International
10.0
Twilio SendGrid

Usability

Sales Engine International
8.0
Twilio SendGrid
1.0

Reliability and Availability

Sales Engine International
10.0
Twilio SendGrid

Performance

Sales Engine International
10.0
Twilio SendGrid

Support Rating

Sales Engine International
10.0
Twilio SendGrid
4.1

Online Training

Sales Engine International
10.0
Twilio SendGrid

Implementation Rating

Sales Engine International
10.0
Twilio SendGrid

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