What users are saying about
5 Ratings
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Score 9 out of 100
171 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Twilio SendGrid ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

2.3

Sales Engine International

23%
7.3

Twilio SendGrid

73%
Twilio SendGrid ranks higher in 9/9 features

WYSIWYG email editor

2.0
20%
1 Rating
6.7
67%
33 Ratings

Landing pages

4.0
40%
1 Rating
6.9
69%
22 Ratings

Email deliverability reporting

1.0
10%
2 Ratings
8.0
80%
81 Ratings

List management

2.0
20%
1 Rating
6.7
67%
40 Ratings

Dynamic content

N/A
0 Ratings
8.0
80%
36 Ratings

Ability to test dynamic content

N/A
0 Ratings
8.0
80%
34 Ratings

A/B testing

N/A
0 Ratings
6.8
68%
27 Ratings

Mobile optimization

N/A
0 Ratings
7.9
79%
35 Ratings

Triggered drip sequences

N/A
0 Ratings
7.1
71%
21 Ratings

Lead Management

2.3

Sales Engine International

23%

Twilio SendGrid

Feature Set Not Supported
N/A
Sales Engine International ranks higher in 4/4 features

Lead nurturing

1.0
10%
1 Rating
N/A
0 Ratings

Lead scoring and grading

2.0
20%
1 Rating
N/A
0 Ratings

Data quality management

2.0
20%
1 Rating
N/A
0 Ratings

Automated sales alerts and tasks

4.0
40%
1 Rating
N/A
0 Ratings

Campaign Management

1.0

Sales Engine International

10%

Twilio SendGrid

Feature Set Not Supported
N/A
Sales Engine International ranks higher in 2/2 features

Calendaring

1.0
10%
1 Rating
N/A
0 Ratings

Event/webinar marketing

1.0
10%
1 Rating
N/A
0 Ratings

Social Media Marketing

1.0

Sales Engine International

10%

Twilio SendGrid

Feature Set Not Supported
N/A
Sales Engine International ranks higher in 1/1 features

Social sharing and campaigns

1.0
10%
1 Rating
N/A
0 Ratings

Reporting & Analytics

1.0

Sales Engine International

10%
6.6

Twilio SendGrid

66%
Twilio SendGrid ranks higher in 3/3 features

Dashboards

1.0
10%
1 Rating
7.3
73%
46 Ratings

Standard reports

1.0
10%
1 Rating
7.5
75%
46 Ratings

Custom reports

1.0
10%
1 Rating
5.0
50%
30 Ratings

Platform & Infrastructure

1.5

Sales Engine International

15%

Twilio SendGrid

Feature Set Not Supported
N/A
Sales Engine International ranks higher in 4/4 features

API

1.0
10%
1 Rating
N/A
0 Ratings

Role-based workflow & approvals

3.0
30%
1 Rating
N/A
0 Ratings

Customizability

1.0
10%
1 Rating
N/A
0 Ratings

Integration with Microsoft Dynamics CRM

1.0
10%
1 Rating
N/A
0 Ratings

Pre-Send Testing

Sales Engine International

Feature Set Not Supported
N/A
8.0

Twilio SendGrid

80%
Twilio SendGrid ranks higher in 8/8 features

URL Validation

N/A
0 Ratings
8.4
84%
9 Ratings

Link Tracking

N/A
0 Ratings
7.7
77%
10 Ratings

Image Validation

N/A
0 Ratings
7.3
73%
8 Ratings

Inbox Display

N/A
0 Ratings
8.1
81%
9 Ratings

Email Accessibility Tools

N/A
0 Ratings
8.1
81%
9 Ratings

Spelling and Grammar Check

N/A
0 Ratings
8.3
83%
7 Ratings

Spam Testing

N/A
0 Ratings
7.4
74%
9 Ratings

Email Previews

N/A
0 Ratings
8.4
84%
9 Ratings

Attribute Ratings

  • Sales Engine International is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
  • Twilio SendGrid is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.1

Sales Engine International

31%
3 Ratings
7.2

Twilio SendGrid

72%
58 Ratings

Likelihood to Renew

10.0

Sales Engine International

100%
2 Ratings
8.0

Twilio SendGrid

80%
2 Ratings

Usability

8.0

Sales Engine International

80%
1 Rating
1.0

Twilio SendGrid

10%
4 Ratings

Availability

10.0

Sales Engine International

100%
2 Ratings

Twilio SendGrid

N/A
0 Ratings

Performance

10.0

Sales Engine International

100%
2 Ratings

Twilio SendGrid

N/A
0 Ratings

Support Rating

10.0

Sales Engine International

100%
2 Ratings
2.6

Twilio SendGrid

26%
14 Ratings

Online Training

10.0

Sales Engine International

100%
1 Rating

Twilio SendGrid

N/A
0 Ratings

Implementation Rating

10.0

Sales Engine International

100%
2 Ratings

Twilio SendGrid

N/A
0 Ratings

Likelihood to Recommend

Sales Engine Media

We used the Manticore Marketing Automation solution for almost/just over 2 years, and initially, it was a great solution. Everything just seemed to work. When Manticore Technology, Inc. and Sales Engine International merged on May 31st of 2012, the overall product quality began to decline. As browsers and other programs (like our CRM environment) went through updates and new releases, Manticore just didn't keep up. Parts of the program became incompatible with certain browsers, forcing us to change where and how we logged into the back-end of the system. It was a silly workaround, but not the end of the world. When we learned that other client-facing portions didn't work with certain browsers, we brought it to their attention, and were told that we needed to find some way to work with it, and that the changes to the system were not possible. We ended up having to change our 200+ landing pages/forms, and could no longer have the State/Province field as a required field for registrations. That is just one example of our experience, and there have been others that are just as troublesome.
Read full review

Twilio

I think Sendgrid is a great tool for sending out emails of all types. I've primarily used it for transactional emails as we've had other solutions for marketing emails, but I'm sure it would do just a good job - there is a "Marketing" section within the app you can use. Sendgrid integrates really easily with the development frameworks I've used, such as Laravel and Lumen; I've also integrated it with Moodle with ease.
Read full review

Pros

Sales Engine Media

  • Awesome integration with CRM/SFDC.
  • Support is US-based, free with subscription, and very helpful.
  • Best workflow capability (drag and drop) I've seen in any comparable product.
  • Custom templates are available for purchase and are great for branding.
  • Easy to use landing pages.
Read full review

Twilio

  • Managing email lists / audiences is easy with features like groups and segments.
  • They provide pre-built email templates that are very easy to modify. It is also super easy to create new email templates with their drag-and-drop email builder.
  • Provides clear / easy-to-read analytics of email campaigns.
  • I can easily import large email contact lists all at once or add a user manually one-at-a-time, when needed.
Read full review

Cons

Sales Engine Media

  • List Building for Resends - I like to resend my email campaigns to non-openers and there is no easy way to pull this list within Manticore (If did not open this email is not an option). Typically I pull the report for the campaign, then re-import my list of non-openers to create a new list.
Read full review

Twilio

  • Not necessarily their Email API but their email in general - they are currently in beta for automated email sequences but are still bare bones. Much more work is needed before it can be used mainstream and be able to convert everything to SendGrid.
  • Helping with warming up our dedicated IP for the best-sending score.
  • We seem to hit the promotions folder a decent amount (maybe the IP problem above) and even a lot of their emails hit my spam or promotions folder (whether they be transactional or marketing) which isn't a great sign when trusting an ESP.
  • Transactional email sequences would be a huge plus.
  • Now that Twilio owns SenGrid, having an integrated platform where you could see all our transactional emails together.
  • Better reporting and split reporting between transactional and marketing emails.
Read full review

Pricing Details

Sales Engine International

Starting Price

Editions & Modules

Sales Engine International editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Twilio SendGrid

    Starting Price

    $0

    Editions & Modules

    Twilio SendGrid editions and modules pricing
    EditionModules
    FreeFree1
    Basic15.002
    Advanced60.003

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Sales Engine Media

    I've been incredibly pleased with Manticore/SEI and have selected them at several companies now. It's worked in a variety of different business environments, both big and small, and everyone on both the sales and marketing side have been extremely pleased with the results
    Read full review

    Twilio

    So far it has been working good. Unless a better option appears, we will keep using it.
    Read full review

    Usability

    Sales Engine Media

    Some of the actions require you to be in a specific section before actions are available to you, like adding a list. You first have to navigate to that section for options to be available to you
    Read full review

    Twilio

    It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
    Read full review

    Reliability and Availability

    Sales Engine Media

    Manticore hardly ever has "product down time" and almost never during a normal work day for our company
    Read full review

    Twilio

    No answers on this topic

    Performance

    Sales Engine Media

    Email campaigns are deployed instantly when you launch, unlike other Marketing Automation tools I've used in the past that queue emails in batches and can take hours to complete a send
    Read full review

    Twilio

    No answers on this topic

    Support Rating

    Sales Engine Media

    The Manticore team is very knowledgeable, I haven't had an issue where a ticket was left unanswered or unresolved
    Read full review

    Twilio

    Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
    Read full review

    Online Training

    Sales Engine Media

    Training was done online, but was one-on-one, giving me a lot of time to ask very specific product questions. They also walk you through setting up a test campaign, email, and landing page
    Read full review

    Twilio

    No answers on this topic

    Implementation Rating

    Sales Engine Media

    It was the easiest integration and implementation that I've ever experienced. I've implemented other CRM integrated services before that provided the same services as Manticore that were extremely technical and expensive to integrate with Salesforce.com or Microsoft CRM Dynamics, or just plain couldn't integrate
    Read full review

    Twilio

    No answers on this topic

    Alternatives Considered

    Sales Engine Media

    We migrated to Marketo approximately 6 months
    ago, and were extremely happy with the change. Besides the higher sticker
    price and the "everything's a sales pitch" communications from
    Marketo, we can't find any fault.

    Sales
    Engine International - Manticore (commonly referred to as Manti-beast
    internally) created many problems for us. And while they did integrate
    with our Microsoft Dynamics environment, the software quickly ate through our
    purchased storage and forced us to constantly purchase more. That alone
    cost us many hundreds of dollars in Microsoft Dynamics CRM storage every year.
    And, when confronted about it, Manticore support flat out lied about how
    much storage their activities were taking up in our system. So, while it
    integrates, it's a very poor integration.
    Read full review

    Twilio

    If given a choice between the two, I would pick Mandrill over SendGrid. Mandrill is slightly more expensive but the data & reports that you receive from it make the service worth it. Mandrill lets you export reports over a period of time, view the actual content of emails that you've dispatched and the customer support is way better. If you can bear the slightly higher cost, Mandrill would be a better choice.
    Read full review

    Return on Investment

    Sales Engine Media

    • Errors in forms led to a decrease in registrations - found workaround to correct it, but was never informed of certain incompatibilities
    • Reports have been inaccurate and very inflexible, and have not allowed for reliable forecasting/planning
    Read full review

    Twilio

    • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
    • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
    Read full review

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