Salesforce Experience Cloud vs. Webex Engage
Salesforce Experience Cloud vs. Webex Engage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Experience Cloud | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A | |
Webex Engage | N/A | From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Salesforce Experience Cloud | Webex Engage | |
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Top Pros |
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Top Cons |
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Platform & Infrastructure |
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Web Content Creation |
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Web Content Management |
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Results and Analysis |
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Digital Experience Platform |
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Salesforce Experience Cloud | Webex Engage | |
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Small Businesses | Kentico Xperience Score 7.1 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Experience Cloud | Webex Engage | |
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Likelihood to Recommend | 10.0 (52 ratings) | - (0 ratings) |
Usability | 9.4 (4 ratings) | - (0 ratings) |
Performance | 9.1 (5 ratings) | - (0 ratings) |
Support Rating | 7.7 (17 ratings) | - (0 ratings) |
Ease of integration | 9.4 (4 ratings) | - (0 ratings) |
Salesforce Experience Cloud | Webex Engage | |
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Likelihood to Recommend | Salesforce | Cisco No answers on this topic |
Pros | Salesforce | Cisco No answers on this topic |
Cons | Salesforce | Cisco No answers on this topic |
Usability | Salesforce | Cisco No answers on this topic |
Performance | Salesforce | Cisco No answers on this topic |
Support Rating | Salesforce | Cisco No answers on this topic |
Alternatives Considered | Salesforce | Cisco No answers on this topic |
Return on Investment | Salesforce | Cisco No answers on this topic |
ScreenShots |