Salesforce Field Service vs. SAP Fieldglass

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Field Service
Score 8.0 out of 10
N/A
Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.
$600
per year per user
SAP Fieldglass
Score 8.6 out of 10
N/A
A Vendor Management System (VMS) used to find, engage, and manage a global external workforce – including temporary workers, freelancers, contractors, consultants, and service workers.N/A
Pricing
Salesforce Field ServiceSAP Fieldglass
Editions & Modules
Contractor
$50
per month (billed annually) per user
Contractor Plus
$75
per month (billed annually) per user
Dispatcher
$165
per month (billed annually) per user
Technician
$165
per month (billed annually) per user
Field Service Plus
$220
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
Salesforce Field ServiceSAP Fieldglass
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Field ServiceSAP Fieldglass
Top Pros
Top Cons
Best Alternatives
Salesforce Field ServiceSAP Fieldglass
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10

No answers on this topic

Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.2 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.8 out of 10
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Field ServiceSAP Fieldglass
Likelihood to Recommend
8.4
(13 ratings)
8.5
(46 ratings)
Likelihood to Renew
8.5
(2 ratings)
7.0
(2 ratings)
Support Rating
7.1
(8 ratings)
-
(0 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
8.6
(32 ratings)
User Testimonials
Salesforce Field ServiceSAP Fieldglass
Likelihood to Recommend
Salesforce
Salesforce Field Service is a powerful and feature-rich solution for managing field service operations. With AI-driven scheduling, seamless mobile access for technicians, and deep integration with the Salesforce ecosystem, it helps businesses enhance efficiency, improve customer satisfaction, and optimize service delivery. While it may be costly and complex to implement, its scalability and ability to grow with your business make it a worthwhile investment for many organizations.
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SAP
The good thing is that SAP Fieldglass has an automated function, so we can easily manage the hiring process, check that all workers comply with labor laws, and manage the onboarding process. SAP Fieldglass is a very expansive VMS for small organizations, and the user interface is very difficult to understand for new users.
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Pros
Salesforce
  • Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues
  • Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop
  • It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task
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SAP
  • Contingent labor process, starting from the job posting to final candidate onboarding
  • Supplier and Customer collaboration options in the system
  • Configuration options for customers
  • Management of service delivery and service contract setups
  • Option to establish a true end-to-end process (from source2contract to final payment)
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Cons
Salesforce
  • At times updates from may take a while to come back to the main database. This is generallly because of a loss of internet connectivity due to poor data coverage from cell towers or Wi-Fi networks.
  • Organizational IT policies of network architecture/DMZ/Firewalls may add to the challenges of deploying ClickMobile outside of the organization domain, thus allowing field resources the ability to access relevant work order data without connecting the company network via VPN. This can usually be overcome with quality solution design and implementation.
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SAP
  • The simple display and way you navigate the jobs page is not very intuitive. There could be better information displayed than what is there, and it doesn't always make sense in how you move from one page to another.
  • I really don't like the requirement of the last 5 digits of a candidate's social security number for the "Security ID." Some candidates are reluctant to give that out, when paired with their birth day (also required). I'm not sure why this couldn't be a different piece of information - last 5 of the primary phone number, for example.
  • Some of the field are not well-defined. For example. there is a Resume field, then an Attachments field. And the rate section isn't 100% clear, especially when entering overtime rates or discounted rates.
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Likelihood to Renew
Salesforce
ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
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SAP
Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors
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Support Rating
Salesforce
Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.
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SAP
No answers on this topic
Online Training
Salesforce
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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SAP
No answers on this topic
Alternatives Considered
Salesforce
I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.
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SAP
SAP Fieldglass offers extensive capabilities for managing contingent workforce, statement of work (SOW) projects, and services procurement. It seamlessly integrates with other SAP products (e.g. SAP SuccessFactors, SAP Ariba) and external systems, providing a unified ecosystem for enterprises using SAP’s suite of solutions. It is highly scalable, suitable for large enterprises with complex workforce management needs.
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Return on Investment
Salesforce
  • It is the best return on investment it is utilizing our resources fully
  • We are receiving more appointments then last year and it is very easy to manage by fsl dashboard
  • We are getting high CSAT scores from our Customer which is a sign our customers are happy with our service
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SAP
  • Detailed visibility and transparency into staffing costs, including hourly rates, overtime and vendor markups. this help us to negotiate with better rate which reduce cost associated with contingent labor.
  • It is helping in compliance and risk mitigation with labor laws and tax regulation, reducing legal and financial risks.
  • Analytics and reporting tools are helping to make informed staffing decisions.
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ScreenShots

Salesforce Field Service Screenshots

Screenshot of Screenshot of Screenshot of

SAP Fieldglass Screenshots

Screenshot of a summary of workers and requisitions, appearing within the DashboardScreenshot of the Visualizer, used to take a deeper look into analyticsScreenshot of a visualization providing workforce visibilityScreenshot of a candidate management interface, with profiles for an open role appearing.Screenshot of the interface for workforce assignment management.