Likelihood to Recommend If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
Read full review Momentive (SurveyMonkey, Inc)
If you are looking for a software that let's you create online forms seamlessly and also minimizes your company's work flow then this is the correct way to go. It has allowed us to get accurate response and also has helped us save enough time compared to when we're still using other softwares.
Read full review Pros NPSP is designed to help with donor management. There are free add-ons for volunteer management. There is a new Program Management Module to better manage program participation and attendance. Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials. Read full review Momentive (SurveyMonkey, Inc)
SurveyMonkey Apply has the best customer service I've ever experienced in a company. They are easily accessible, super helpful and friendly, and they will work until they are able to find a solution. The platform for building an application on SurveyMonkey Apply is simple for the user. It's set up with such a clean format that is appealing to the eye and incredibly user-friendly. The application system also has a lot of flexibility, making it easy to customize your applications as needed. Read full review Cons Learning curve - very powerful, but takes time to learn Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system Read full review Momentive (SurveyMonkey, Inc)
An average administration may not have the technical capabilities to adapt and shape it for themselves. While SurveyMonkey Apply has an option for tech support for a price, it is not something always easy for the admin. There is no way to cross reference users by Social Security Number or other identifier. In other words, a single applicant with multiple email addresses could potentially apply and receive benefits as the users are tied to email address not email address and SSN. Read full review Likelihood to Renew There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
Read full review Momentive (SurveyMonkey, Inc)
Usability I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Read full review Momentive (SurveyMonkey, Inc)
Support Rating I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
Read full review Momentive (SurveyMonkey, Inc)
Alternatives Considered As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
Read full review Momentive (SurveyMonkey, Inc)
We think that
Submittable is the top platform available and will continue to use it for our clients. The start-to-finish platform makes our workflow smarter and more efficient, leading to better decisions and bigger impact. We are always looking for new programs and when we landed on
Submittable , we were sold.
Read full review Return on Investment Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall. Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks. Read full review Momentive (SurveyMonkey, Inc)
Positive Impact: allowed us to move to a more virtual office, just in time for COVID's forcing all to work from home/remotely. Negative Impact: made it much harder to capture all data we need to merge with all applicants since organization created. Read full review ScreenShots Salesforce.org Nonprofit Cloud Screenshots