<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
23 Ratings
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

SurveyMonkey Apply

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Attribute Ratings

  • Salesforce.org Nonprofit Cloud is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Salesforce.org Nonprofit Cloud

89%
29 Ratings
8.2

SurveyMonkey Apply

82%
17 Ratings

Likelihood to Renew

10.0

Salesforce.org Nonprofit Cloud

100%
1 Rating

SurveyMonkey Apply

N/A
0 Ratings

Usability

8.0

Salesforce.org Nonprofit Cloud

80%
1 Rating

SurveyMonkey Apply

N/A
0 Ratings

Availability

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
9.0

SurveyMonkey Apply

90%
1 Rating

Performance

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
10.0

SurveyMonkey Apply

100%
1 Rating

Support Rating

8.8

Salesforce.org Nonprofit Cloud

88%
16 Ratings

SurveyMonkey Apply

N/A
0 Ratings

Online Training

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
9.0

SurveyMonkey Apply

90%
1 Rating

Product Scalability

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
10.0

SurveyMonkey Apply

100%
1 Rating

Likelihood to Recommend

Salesforce

If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
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Momentive (SurveyMonkey, Inc)

Having an initial plan for the creation of eligibility forms can be a good idea to already have a pre-established design and with this design, you can reduce the time of work even more. I like to recommend this tool for companies that need to consolidate their requirements management plans. The workflow is at its best and this is thanks to the fact that this tool is very easy to use and the configuration is also easy.
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Pros

Salesforce

  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
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Momentive (SurveyMonkey, Inc)

  • SurveyMonkey Apply has the best customer service I've ever experienced in a company. They are easily accessible, super helpful and friendly, and they will work until they are able to find a solution.
  • The platform for building an application on SurveyMonkey Apply is simple for the user. It's set up with such a clean format that is appealing to the eye and incredibly user-friendly.
  • The application system also has a lot of flexibility, making it easy to customize your applications as needed.
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Cons

Salesforce

  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
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Momentive (SurveyMonkey, Inc)

  • An average administration may not have the technical capabilities to adapt and shape it for themselves. While SurveyMonkey Apply has an option for tech support for a price, it is not something always easy for the admin.
  • There is no way to cross reference users by Social Security Number or other identifier. In other words, a single applicant with multiple email addresses could potentially apply and receive benefits as the users are tied to email address not email address and SSN.
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Pricing Details

Salesforce.org Nonprofit Cloud

Starting Price

Editions & Modules

Salesforce.org Nonprofit Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SurveyMonkey Apply

    Starting Price

    Editions & Modules

    SurveyMonkey Apply editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Salesforce

      There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
      Read full review

      Momentive (SurveyMonkey, Inc)

      No answers on this topic

      Usability

      Salesforce

      I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
      Read full review

      Momentive (SurveyMonkey, Inc)

      No answers on this topic

      Reliability and Availability

      Salesforce

      No answers on this topic

      Momentive (SurveyMonkey, Inc)

      So far, I haven't found any errors or outages
      Read full review

      Performance

      Salesforce

      No answers on this topic

      Momentive (SurveyMonkey, Inc)

      I always results in less than expected time
      Read full review

      Support Rating

      Salesforce

      I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
      Read full review

      Momentive (SurveyMonkey, Inc)

      No answers on this topic

      Online Training

      Salesforce

      No answers on this topic

      Momentive (SurveyMonkey, Inc)

      Online training will be great for everyone. People have got used to Online training and, as it is flexible to everyone, everyone can get trained on it.
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      Alternatives Considered

      Salesforce

      As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
      Read full review

      Momentive (SurveyMonkey, Inc)

      SurveyMonkey Apply is likewise simple, however it lacks some of Google Surveys' integration. The majority of people use Google or have a Google account, making it incredibly convenient for them to utilize. Google Surveys are free, and Survey Monkey has a free account, however it is more limited than Google Surveys.
      Read full review

      Scalability

      Salesforce

      No answers on this topic

      Momentive (SurveyMonkey, Inc)

      Yes, SurveyMonkey is quite flexible.
      Read full review

      Return on Investment

      Salesforce

      • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
      • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
      Read full review

      Momentive (SurveyMonkey, Inc)

      • Positive Impact: allowed us to move to a more virtual office, just in time for COVID's forcing all to work from home/remotely.
      • Negative Impact: made it much harder to capture all data we need to merge with all applicants since organization created.
      Read full review

      Screenshots

      Add comparison