SAP Business Technology Platform vs. Zendesk Sunshine

BTP is particularly good for Integrating S4 and other SAP platforms. It is also good for developing Software like CAP and Fiori Applications. The event mesh is progressing. I am looking forward to the integration with SAP Build APp, SAP Build Code, and SAP Process Automation. Overall, there are good security and roles.

Incentivized

For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.

Incentivized

• Authentication options - In the past, we needed to really leverage our own solutions for MFA and other security measures, but now, out-of-the-box these options are really good and readily available.
• Ease of use - the interface has been adjusted to be really easy on the eyes but also simpler, less convoluted, and really well thought out.
• Modernized SAP experience - compared to the old stuff, SAP is really modernizing all of the experiences. The new house style is rejuvenated, and the company is really becoming more likable compared to 10 years ago!
• SAP Discovery and Missions are a real treat to see what the upcoming costs are!

Incentivized

• Customization and ability to create customer profiles
• Easy integration with other tools and rich history of customer actions.
• Provides a fully intuitive interface
• Very good ways to analyze

Incentivized

• Expand the standard integration with S4Hana bringing all tables, such as maintenance plans, task lists, etc.
• Expand the standard integration with APM (asset performance management). Ability to create BTP “items/events” from an APM alert for example.
• Add more options to UI.

Incentivized

• There are some glitches when doing upgrades on information or data, sometimes
• It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
• The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.

Incentivized

As many customers have SAP landscape, the SAP Business Technology Platform is slowly becoming an integral part of the cloud solutions.

Incentivized

SAP Analytics cloud build on SAP BTP . can be customized to specific business needs by adding applications on the BTP. Data and analysis helped various business units take critical decisions and make road for future enhancements .BTP's ability to connect and integrate various SAP and non-SAP systems, processes can be integrated and digitalized end-to-end. Such as system logging, the available permissions vary within the system.

Incentivized

Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.

Incentivized

I have given this rating because there are points that need to be improved with the Support of the SAP Business Technology Platform. Given that there are lots of components and parts within a low-code platform, often there would be a turnaround whether a certain issue is related to the Platform or the Infrastructure.

Incentivized

Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.

Incentivized

1. Sometimes the licensing doesn’t make sense, e.g., Difficult to understand the license for ABAP cloud runtime. 2. When SAP Business Technology Platform workflow cost is very high but process automation which offers more features has less cost.

Incentivized

We have used the plain cloud foundry variant also, and there were many problems we faced while running applications on cloud foundry. We have also used the GCP platform to run our applications here also faced many problems. SAP BTP services and integration of service are strong points to consider it.

Incentivized

• Nicely linked and Developed a single platform for all Application Development and Deployment.
• It is easy to use and links each and every service with a single click.
• Negative impact is SAP BTP way more costlier than any other system like AWS and Azure.

Incentivized

• Agility and improved response times
• Improved customer relationship/engagement
• Integration and tracking capabilities for customer growth phases.

Incentivized