What users are saying about
154 Ratings
3 Ratings
154 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • SAP CRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, Platform
  • Teamgate CRM ranks higher in 4 feature sets: Sales Force Automation, CRM Reporting & Analytics, Customization, Security

Sales Force Automation

7.8

SAP CRM

78%
8.1

Teamgate CRM

81%
Teamgate CRM ranks higher in 5/9 features

Customer data management / contact management

9.2
92%
27 Ratings
8.0
80%
2 Ratings

Workflow management

7.6
76%
28 Ratings
9.0
90%
2 Ratings

Territory management

7.4
74%
23 Ratings
7.0
70%
1 Rating

Opportunity management

7.9
79%
26 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.6
76%
22 Ratings
9.0
90%
2 Ratings

Contract management

7.0
70%
25 Ratings
8.0
80%
2 Ratings

Quote & order management

7.2
72%
24 Ratings
N/A
0 Ratings

Interaction tracking

8.5
85%
26 Ratings
8.0
80%
2 Ratings

Channel / partner relationship management

7.4
74%
27 Ratings
8.0
80%
2 Ratings

Customer Service & Support

8.6

SAP CRM

86%
7.0

Teamgate CRM

70%
SAP CRM ranks higher in 3/3 features

Case management

8.7
87%
21 Ratings
N/A
0 Ratings

Call center management

8.4
84%
22 Ratings
N/A
0 Ratings

Help desk management

8.7
87%
20 Ratings
7.0
70%
2 Ratings

Marketing Automation

8.5

SAP CRM

85%
7.0

Teamgate CRM

70%
SAP CRM ranks higher in 2/2 features

Lead management

8.0
80%
22 Ratings
7.0
70%
1 Rating

Email marketing

9.0
90%
18 Ratings
N/A
0 Ratings

CRM Project Management

8.2

SAP CRM

82%
7.7

Teamgate CRM

77%
SAP CRM ranks higher in 2/3 features

Task management

8.5
85%
20 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

7.4
74%
20 Ratings
8.0
80%
1 Rating

Reporting

8.7
87%
18 Ratings
7.0
70%
2 Ratings

CRM Reporting & Analytics

8.1

SAP CRM

81%
8.3

Teamgate CRM

83%
Teamgate CRM ranks higher in 2/3 features

Forecasting

8.2
82%
24 Ratings
7.0
70%
2 Ratings

Pipeline visualization

8.4
84%
22 Ratings
9.0
90%
2 Ratings

Customizable reports

7.8
78%
25 Ratings
9.0
90%
2 Ratings

Customization

7.8

SAP CRM

78%
8.0

Teamgate CRM

80%
SAP CRM ranks higher in 3/4 features

Custom fields

7.8
78%
26 Ratings
9.0
90%
2 Ratings

Custom objects

8.0
80%
26 Ratings
8.0
80%
2 Ratings

Scripting environment

7.8
78%
22 Ratings
N/A
0 Ratings

API for custom integration

7.8
78%
21 Ratings
7.0
70%
2 Ratings

Security

8.7

SAP CRM

87%
9.1

Teamgate CRM

91%
SAP CRM ranks higher in 1/2 features

Single sign-on capability

9.2
92%
26 Ratings
9.1
91%
1 Rating

Role-based user permissions

8.3
83%
22 Ratings
9.1
91%
1 Rating

Social CRM

9.0

SAP CRM

90%

Teamgate CRM

Feature Set Not Supported
N/A
SAP CRM ranks higher in 2/2 features

Social data

9.0
90%
13 Ratings
N/A
0 Ratings

Social engagement

9.0
90%
12 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.3

SAP CRM

83%

Teamgate CRM

Feature Set Not Supported
N/A
SAP CRM ranks higher in 2/2 features

Marketing automation

9.0
90%
17 Ratings
N/A
0 Ratings

Compensation management

7.7
77%
15 Ratings
N/A
0 Ratings

Platform

8.4

SAP CRM

84%
5.5

Teamgate CRM

55%
SAP CRM ranks higher in 1/1 features

Mobile access

8.4
84%
19 Ratings
5.5
55%
1 Rating

Attribute Ratings

  • SAP CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Teamgate CRM is rated higher in 1 area: Likelihood to Renew
  • SAP CRM and Teamgate CRM are tied in 1 area: Usability

Likelihood to Recommend

8.3

SAP CRM

83%
32 Ratings
8.0

Teamgate CRM

80%
2 Ratings

Likelihood to Renew

9.0

SAP CRM

90%
4 Ratings
10.0

Teamgate CRM

100%
1 Rating

Usability

8.0

SAP CRM

80%
4 Ratings
8.0

Teamgate CRM

80%
1 Rating

Availability

SAP CRM

N/A
0 Ratings
8.0

Teamgate CRM

80%
1 Rating

Performance

SAP CRM

N/A
0 Ratings
7.0

Teamgate CRM

70%
1 Rating

Support Rating

9.3

SAP CRM

93%
5 Ratings
7.0

Teamgate CRM

70%
1 Rating

Online Training

7.0

SAP CRM

70%
1 Rating

Teamgate CRM

N/A
0 Ratings

Product Scalability

SAP CRM

N/A
0 Ratings
9.0

Teamgate CRM

90%
1 Rating

Likelihood to Recommend

SAP

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Read full review

Teamgate

Teamgate CRM is well suited for companies that want to centralize leads, current clients, and communication history in one CRM. A scenario where team gate is appropriate is if a company wants to use custom sales pipelines and stages to track a sales lead that will transition to a deal. A scenario where team gate is NOT appropriate is for a company that doesn't need a cloud-based CRM because there don't travel a lot and will always use the same computer that you might as well have a CRM server on-site and save money.
Read full review

Pros

SAP

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Read full review

Teamgate

  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Read full review

Cons

SAP

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Read full review

Teamgate

  • As this is cloud-based software, we find that the servers are down at least twice a month, this is too much.
  • The speed of page loading can be improved also it takes long to open reports if you use a big date range.
  • There should be a way to reset another users password.
Read full review

Pricing Details

SAP CRM

Starting Price

Editions & Modules

SAP CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Teamgate CRM

    Starting Price

    $11 user/ month

    Editions & Modules

    Teamgate CRM editions and modules pricing
    EditionModules
    Starter111
    Professional292
    Enterprise493

    Footnotes

    1. user/ month
    2. user/ month
    3. user/ month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    There is a 20% discount when billed annually

    Likelihood to Renew

    SAP

    I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
    Read full review

    Teamgate

    The product exceeds our needs usability-wise.
    Read full review

    Usability

    SAP

    When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
    Read full review

    Teamgate

    I rated this product an 8 for overall usability because Teamgate is very user-friendly and this helps the CRM meet the required use case that companies who buy it have. The feature to sign in from anywhere that has a net connection is huge For example the home page being the leads section and the fact that each lead has all the past and current communication with the potential client allows support agents, and the sales team to be on the same page I didn't give it a 10 because the slowness issue affects performance and usability.
    Read full review

    Reliability and Availability

    SAP

    No answers on this topic

    Teamgate

    Unplanned outages do cause issues with this cloud platform, as they occur twice a month.
    Read full review

    Performance

    SAP

    No answers on this topic

    Teamgate

    Performance can be faster especially when running reports.
    Read full review

    Support Rating

    SAP

    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review

    Teamgate

    I haven't had to contact the support team as of yet but my co-worker expressed his frustration with the amount of technical product knowledge the Teamgate support team had. He said he felt he knew the product better than the Teamgate helpdesk.
    Read full review

    Alternatives Considered

    SAP

    SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
    Read full review

    Teamgate

    When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
    Read full review

    Scalability

    SAP

    No answers on this topic

    Teamgate

    The sales team can use this product as much as the support as lead generating teams.
    Read full review

    Return on Investment

    SAP

    • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
    • Proper training is key step to ROI on SAP CRM.
    • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
    Read full review

    Teamgate

    • The amount of time we have free now, due to having everything organised with the platform is phenomenal
    Read full review

    Screenshots

    Add comparison