What users are saying about
138 Ratings
1 Rating
138 Ratings
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Score 8.5 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

SAP CRM

A perfect scenario to use [SAP] CRM tool would be with the intention of improving efficiency, speed, and creativity when selling products and services through marketing or improving the response time to customer concerns and providing quick solutions to their problems.
Magly Jhonson | TrustRadius Reviewer

Teamgate CRM

Any SME or mid company that needs to track customers and sales can use this platform
Alexander Taylor | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.5
Teamgate CRM
8.4
Customer data management / contact management
SAP CRM
8.8
Teamgate CRM
9.1
Workflow management
SAP CRM
9.0
Teamgate CRM
9.1
Territory management
SAP CRM
8.5
Teamgate CRM
Opportunity management
SAP CRM
7.6
Teamgate CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.5
Teamgate CRM
5.5
Contract management
SAP CRM
8.4
Teamgate CRM
8.2
Quote & order management
SAP CRM
8.6
Teamgate CRM
Interaction tracking
SAP CRM
8.6
Teamgate CRM
9.1
Channel / partner relationship management
SAP CRM
8.5
Teamgate CRM
9.1

Customer Service & Support

SAP CRM
8.0
Teamgate CRM
9.1
Case management
SAP CRM
8.4
Teamgate CRM
Call center management
SAP CRM
7.5
Teamgate CRM
Help desk management
SAP CRM
8.0
Teamgate CRM
9.1

Marketing Automation

SAP CRM
8.3
Teamgate CRM
Lead management
SAP CRM
8.5
Teamgate CRM
Email marketing
SAP CRM
8.1
Teamgate CRM

CRM Project Management

SAP CRM
8.5
Teamgate CRM
8.2
Task management
SAP CRM
8.1
Teamgate CRM
9.1
Billing and invoicing management
SAP CRM
8.5
Teamgate CRM
Reporting
SAP CRM
8.8
Teamgate CRM
7.3

CRM Reporting & Analytics

SAP CRM
8.6
Teamgate CRM
8.5
Forecasting
SAP CRM
8.4
Teamgate CRM
9.1
Pipeline visualization
SAP CRM
8.5
Teamgate CRM
9.1
Customizable reports
SAP CRM
8.8
Teamgate CRM
7.3

Customization

SAP CRM
7.9
Teamgate CRM
7.9
Custom fields
SAP CRM
8.2
Teamgate CRM
9.1
Custom objects
SAP CRM
8.3
Teamgate CRM
7.3
Scripting environment
SAP CRM
7.5
Teamgate CRM
API for custom integration
SAP CRM
7.6
Teamgate CRM
7.3

Security

SAP CRM
8.7
Teamgate CRM
9.1
Single sign-on capability
SAP CRM
8.8
Teamgate CRM
9.1
Role-based user permissions
SAP CRM
8.6
Teamgate CRM
9.1

Social CRM

SAP CRM
8.5
Teamgate CRM
Social data
SAP CRM
8.2
Teamgate CRM
Social engagement
SAP CRM
8.7
Teamgate CRM

Integrations with 3rd-party Software

SAP CRM
8.2
Teamgate CRM
Marketing automation
SAP CRM
8.6
Teamgate CRM
Compensation management
SAP CRM
7.8
Teamgate CRM

Platform

SAP CRM
7.5
Teamgate CRM
5.5
Mobile access
SAP CRM
7.5
Teamgate CRM
5.5

Pros

SAP CRM

  • Amazing integration capabilities with every other application out there. There will be no need to create external bridges to connect anything with SAP CRM since, it natively supports almost every application. We use it for ERP integrations as well.
  • Pull any type of reports with whatever data/format/time date range you want. This capability is also robust in SAP CRM, so it you need not spend hours creating reports manually. Reports can be pulled from the console itself.
  • Inbuilt modules are capable of almost any requirement. There are additional modules available as well, which can be installed on top of SAP CRM.
  • Customisability is also one of the great feature of this platform. Multiple variants can be created and saved for later use.
Anonymous | TrustRadius Reviewer

Teamgate CRM

  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Alexander Taylor | TrustRadius Reviewer

Cons

SAP CRM

  • SAP CRM Mobility is not successful so it is important to improve on this. Things have gotten much better since SAP acquitted Cyclo which works very well. We would like to see Cyclo expanded beyond sales management and inventory management to handle some of the other capabilities that the SAP CRM Mobility offered. However, Cyclo has brought incredible progress in this area.
Anonymous | TrustRadius Reviewer

Teamgate CRM

  • Could do with the ability to customise the dashboard with your own fields.
Alexander Taylor | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
The main reason is ease of integration with other SAP systems (ECC, BW, etc...), but also SAP CRM provides functionality that hasn't evolved as much in other competing CRM systems (mainly Trade Promotion Management and Market Resource Management). Additionally, I'm excited about the direction that SAP is headed with putting their business suite on HANA (in-memory relational database management system) and creating a better user experience with SAP Fiori.
Tom Leddy | TrustRadius Reviewer

Teamgate CRM

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.8
Based on 6 answers
The usability experience is great and I have nothing to complain about. Given the minimum technical requirements the tool works without delays, crashes and errors. At SAP CRM we have everything at our fingertips in a single tool for our business. As developer software I have a lot of relationships with customers and suppliers and the tool collaborates a lot on my journey.
Pedro Oliveira | TrustRadius Reviewer

Teamgate CRM

No score
No answers yet
No answers on this topic

Support Rating

SAP CRM

SAP CRM 9.5
Based on 7 answers
SAP CRM's support is un-matchable. Whether it be official vendor support or support on online forums, you will find answer to any problem instantly. The vendor has a very customer centric support, and since this tool has a global footprint, you can expect a very good global support.
Anonymous | TrustRadius Reviewer

Teamgate CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP CRM

SAP CRM has an edge over others when it comes to shorten the sales cycle and improve overall sales productivity. Security features of SAP CRM are astonishingly above par. Help support is excellent.
Anonymous | TrustRadius Reviewer

Teamgate CRM

When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
Alexander Taylor | TrustRadius Reviewer

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Teamgate CRM

  • The amount of time we have free now, due to having everything organised with the platform is phenomenal
Alexander Taylor | TrustRadius Reviewer

Screenshots

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Teamgate CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Teamgate CRM Editions & Modules

Edition
Starter$111
Professional$291
Enterprise$491
  1. user/ month
Additional Pricing Details
There is a 20% discount when billed annually

Rating Summary

Likelihood to Recommend

SAP CRM
8.4
Teamgate CRM
9.1

Likelihood to Renew

SAP CRM
9.0
Teamgate CRM

Usability

SAP CRM
8.8
Teamgate CRM

Support Rating

SAP CRM
9.5
Teamgate CRM

Online Training

SAP CRM
7.0
Teamgate CRM

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