3 Ratings
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96 Ratings
3 Ratings
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Score 6.6 out of 100

Acuity Scheduling, a Squarespace company

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96 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Schedulicity

I love this program. Prior to using Schedulicity, I was using a manual schedule and it was a nightmare. I had to manage my own email list and phone list. I had to keep track of the employees' days in and days out each week. Schedulicity has saved me hours of work. The email blasts are wonderful. It has taken the headache and frustration out of scheduling.
Laura Denver | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

As a coach in the online space, Acuity is a foundational tool for me and my business. I use it for sales calls, client calls, group calls, promotional calls, accepting payment, etc.If you're an online service provider, this is an amazing tool to delegate a lot of manual labour (sending out links, setting up meetings, reminders, questionnaires, etc.). I can also see this being a very useful tool for physical businesses that provide services.I've been an Acuity user from day 1 in my business and I can't see myself switching anytime soon!
Lauren Ashley | TrustRadius Reviewer

Pros

Schedulicity

  • Easy to set the software up.
  • Customize tutors' schedules.
  • Entering days off.
Laura Denver | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
  • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
  • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
  • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
  • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
  • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
Meredith Brough | TrustRadius Reviewer

Cons

Schedulicity

  • I would like the ability to search the schedules of all tutors for the next available opening.
  • When scheduling a provider off for a day or if the provider is sick, I would like the program to ask me if I need to cancel all appointments for the provider and allow me to give a message to the client why it is being canceled.
  • Office closed messages. - If I close the office for a week because of vacation, spring break, etc... I would like Schedulicity to cancel all the appointments on the specified dates and give me the option to send a message to my client's explaining why we are closed. Currently, I need to go into each individual provider and mark the days off and then go into each provider's schedule and cancel each appointment. It takes a long time to do this with 14 employees. It would be easier to indicate the business is closed, cancel all provider's appointments on those days, and then have an option to send a notification to clients indicating why the center is closed.
Laura Denver | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • There is no perfect system and it's hard to find things to criticize here, but I'd like to see a more graphic interface (e.g., with more of a card view than a drop-down view) so services can be featured more prominently.
  • I'd love to have greater flexibility in terms of classes and events (and how these are paid for).
  • It would be great to offer integrated CRM and e-mail marketing functions so that clients who schedule through the system can receive follow-up promotions, birthday greetings, and coupons, etc. (And maybe they have this and I just don't know about it).
Michele Moore | TrustRadius Reviewer

Likelihood to Renew

Schedulicity

No score
No answers yet
No answers on this topic

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss | TrustRadius Reviewer

Usability

Schedulicity

No score
No answers yet
No answers on this topic

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.0
Based on 7 answers
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Anonymous | TrustRadius Reviewer

Support Rating

Schedulicity

Schedulicity 10.0
Based on 2 answers
The support team is awesome. The turnaround is quick and if the software cannot support my current need they are really good about giving me a work around.
Laura Denver | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company 9.2
Based on 31 answers
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
Katelyn Silva | TrustRadius Reviewer

Alternatives Considered

Schedulicity

No answers on this topic

Acuity Scheduling, a Squarespace company

Calendly does not play nice with my email provider. As soon as I click the accept button, the email disappears with all information--it isn't in Trash, Spam, the Inbox, or anywhere else. There isn't usually a way to automatically add the appointment to my calendar. If I am not careful to manually transfer the appointment information, then I'm going to miss the appointment. While that affects me as someone who has scheduled on someone else's Calendly account, it's so annoying that I would never use Calendly myself.
Cheri Merz | TrustRadius Reviewer

Return on Investment

Schedulicity

  • Positive - Client text message reminder. Missed appointments have decreased to zero no shows.
  • Positive - Informing clients of weekly openings via marketing emails.
  • Positive - Employees are able to take days off and I can mark them accurately in the system.
  • Positive - Personal Time feature. Allows me to track why an employee is out.
  • Negative - Shutting the business for vacations because I have to spend hours going into each providers schedule and individual cancelling each appointment that has been made.
Laura Denver | TrustRadius Reviewer

Acuity Scheduling, a Squarespace company

  • Initially, it was the best assistant we ever had.
  • Over the last month, I've spent 10-15 hours trying to find a solution on my own, with no support from Acuity. This will cost us in the long run.
  • Since purchased by Squarespace, profits seem to be the main incentive for them and they don't work with the clients like before.
Ofir Vaisman | TrustRadius Reviewer

Pricing Details

Schedulicity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Schedulicity Editions & Modules

Additional Pricing Details

Acuity Scheduling, a Squarespace company

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acuity Scheduling, a Squarespace company Editions & Modules

Edition
Emerging$141
Growing$231
Powerhouse$451
  1. per month
Additional Pricing Details

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