What users are saying about
21 Ratings
2 Ratings
21 Ratings
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Score 7.6 out of 100
2 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

ServiceTitan

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
Joyce Engelsen | TrustRadius Reviewer

TeamWave

Only if you are constrained on cost and you need a good user experience.
Vikas Manhas | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ServiceTitan
TeamWave
8.0
Customer data management / contact management
ServiceTitan
TeamWave
10.0
Workflow management
ServiceTitan
TeamWave
6.0
Opportunity management
ServiceTitan
TeamWave
10.0
Integration with email client (e.g., Outlook or Gmail)
ServiceTitan
TeamWave
6.0

CRM Project Management

ServiceTitan
TeamWave
8.0
Task management
ServiceTitan
TeamWave
10.0
Billing and invoicing management
ServiceTitan
TeamWave
8.0
Reporting
ServiceTitan
TeamWave
6.0

CRM Reporting & Analytics

ServiceTitan
TeamWave
6.0
Forecasting
ServiceTitan
TeamWave
5.0
Pipeline visualization
ServiceTitan
TeamWave
9.0
Customizable reports
ServiceTitan
TeamWave
4.0

Customization

ServiceTitan
TeamWave
6.0
Custom fields
ServiceTitan
TeamWave
7.0
API for custom integration
ServiceTitan
TeamWave
5.0

Platform

ServiceTitan
TeamWave
3.0
Mobile access
ServiceTitan
TeamWave
3.0

Pros

ServiceTitan

  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
John Chavez | TrustRadius Reviewer

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Vikas Manhas | TrustRadius Reviewer

Cons

ServiceTitan

  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Courtney Van Delden | TrustRadius Reviewer

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Vikas Manhas | TrustRadius Reviewer

Usability

ServiceTitan

No score
No answers yet
No answers on this topic

TeamWave

TeamWave 8.0
Based on 1 answer
As the organization scale and capability increases and the cost is not a constraint.
Vikas Manhas | TrustRadius Reviewer

Support Rating

ServiceTitan

No score
No answers yet
No answers on this topic

TeamWave

TeamWave 10.0
Based on 1 answer
Responsive and solution oriented.
Vikas Manhas | TrustRadius Reviewer

Alternatives Considered

ServiceTitan

No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
Anonymous | TrustRadius Reviewer

TeamWave

TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
Vikas Manhas | TrustRadius Reviewer

Return on Investment

ServiceTitan

  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Evan Rasmussen | TrustRadius Reviewer

TeamWave

  • Easy to scale of operations, since unlimited users are allowed.
  • Database cost is not recurring
Vikas Manhas | TrustRadius Reviewer

Screenshots

Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Starting Price

$125 per technician/per month

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

TeamWave

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TeamWave Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ServiceTitan
7.0
TeamWave
8.0

Usability

ServiceTitan
TeamWave
8.0

Support Rating

ServiceTitan
TeamWave
10.0

Add comparison