SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.
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Pricing
SysAid
Editions & Modules
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Pricing Offerings
SysAid
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
Required
Additional Details
SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
ServiceNow is lightyears ahead of SysAid. They efficiently use workflows to get everything set up in the system. One prime example is the onboarding and offboarding of employees. You can set up individual approval tasks to add/remove employees from systems. These tasks will …
There is still some room for improvement as the look and feel on the other platform are a little more refined. The GUI is a little nicer than SysAid and there is a lot of custom work needed with SysAid which needs a more hands-on approach vs other providers but overall SysAid …
SysAid offers both cloud and on-premise delivery models, plus different ITSM capabilities and pricing levels from a basic ticketing system, through the help desk, to IT service management software.
The Spiceworks cloud helpdesk is a good, free alternative to paid helpdesk options. However, because it's free it's limited in functionality. We chose SysAid as it has all the features we desired such as strong change control, and more extras such as the remote support function …
Jira Work Management needs a difficult customization part. Jira is also a large scale tool. This tool is more complex. It requires more business understanding. SysAid is beginners friendly. Hence we have opted for this tool. For tools like Jira we need a scrum master to …
Better support than open source solutions. It provides a better overall design to get an overview of the whole IT system. To configure Redmine you need some programming knowledge or search for plugins and solutions on forums. Sydaid has a proper helpdesk which you can contact …
SysAid, compared to other helpdesk software, was reasonably cost-effective; they provided seamless integrations and were willing to redesign the software to meet our needs. One of their current features that is winning with my organization is the SysAid bot. This is a great …
We tried to evaluate ServiceNow, but the vendor immediately discarded us as a small company by their standards. SysAid was the best choice in terms of product price and quick vendor support.
My recent experience with a service desk platform was using ManageEngine's ServiceDesk Plus solution. SysAid stacks up well against this solution, and I tend to appreciate SysAid more due to it being a cloud solution and for the Microsoft Teams integration. SysAid is also …
SysAid Asset Management and Ticketing offers superior functionality and advantages over Spiceworks IT Management. With SysAid, organizations benefit from comprehensive asset tracking and management capabilities, enabling efficient monitoring of hardware, software, and other IT …
This module has allowed us to keep track of projects, their tasks, assignments, status control, start and end, as well as control of issues in project management. Today we use this module to place the projects such as the ISO27000 certification that we are looking for and …
We selected SyAid because it was a bit more robust. It was going to allow us to automate approvals for Change Management. We also hope to automate the onboarding and offboarding process with HR but those workflows seem to be tricky to get setup.
Sysaid is a budget software for the most part. It gives similar functionality but a smaller community, more outdated platform, and, for lack of a better term, "clunkyness". In my opinion, the big competitors give better features, smoother UI, and a deeper community for a bigger …
Sysaid had many of the service offerings as the large players had but at a much more cost effective price point. The licensing model was very fair and we felt that the amount of time that we would have to re-invest in the tool was minimal. For example, one of the other …