What users are saying about
18 Ratings
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Top Rated
145 Ratings
18 Ratings
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Score 9 out of 100

Twilio

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Top Rated
145 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • TextMagic is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.8

TextMagic

88%
11 Ratings
8.7

Twilio

87%
51 Ratings

Likelihood to Renew

9.1

TextMagic

91%
1 Rating

Twilio

N/A
0 Ratings

Usability

9.1

TextMagic

91%
1 Rating
9.0

Twilio

90%
10 Ratings

Support Rating

TextMagic

N/A
0 Ratings
9.5

Twilio

95%
18 Ratings

Contract Terms and Pricing Model

TextMagic

N/A
0 Ratings
10.0

Twilio

100%
1 Rating

Professional Services

TextMagic

N/A
0 Ratings
10.0

Twilio

100%
1 Rating

Likelihood to Recommend

TextMagic

To streamline procedures, you can easily create message templates and import contacts. You can send group SMS online using the TextMagic app from a laptop, browser, or mobile device. Contact information can be entered manually or imported from other programs. To improve your strategy, you can create email lists based on SMS advertising.
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Twilio

If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
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Pros

TextMagic

  • Easy to upload sign ups from tradeshows we attend.
  • I like the ability to respond the their texts back to me to hold a conversation.
  • I like the billing structure with auto balance.
  • The scheduling feature and cost calculation is very helpful.
  • Easy to learn to use.
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Twilio

  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
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Cons

TextMagic

  • Connection between other services ERP, CRM and slack.
  • Textmagic is a tool for kids who want to SMS chat.
  • The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.
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Twilio

  • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
  • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
  • Easier multi-media sending for images, videos, or files needed.
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Pricing Details

TextMagic

Starting Price

$4 per outbound text

Editions & Modules

TextMagic editions and modules pricing
EditionModules
Pay as You Go Plan0.041
Pay as You Go Plan0.042

Footnotes

  1. per outbound text
  2. per outbound text

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pay only for outbound text messages. Inbound SMS is free.

Twilio

Starting Price

$0.0,015 per min per participant

Editions & Modules

Twilio editions and modules pricing
EditionModules
Programmable Messaging$0.00751
Programmable Voice$0.00852
Twilio SendGrid Marketing Campaigns$153
Programmable Video$0.00154
Twilio SendGrid Email API$14.955
Twilio Flex (Contact Center)$16
Twilio Flex (Contact Center)$1507
Programmable Voice$0.0138
Twilio Conversations$0.059
Twilio Authy$0.0910
Programmable Wireless$2.0011
Programmable Wireless$0.112
WhatsApp Business API$0.004213
WhatsApp Business API$0.00514
Elastic SIP Trunking$0.04515
Elastic SIP Trunking$0.00716

Footnotes

  1. per message sent or received
  2. per minute to receive a call
  3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
  4. per min per participant
  5. per month up to 100k emails. (Up to 40k emails free for 30 days)
  6. per active user hour (5000 hours free)
  7. per named user per month (5000 hours free)
  8. per min to make a call
  9. per active user per month
  10. per authentication
  11. per SIM card
  12. per MB
  13. Per WhatsApp Template message sent
  14. Per WhatsApp session message
  15. Per min for origination
  16. Per min for termination

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Likelihood to Renew

TextMagic

I am very happy with how TextMagic is working. I don't see a reason to spend time searching for another solution when this works great at a good price. Customers have shown a good response to the text messages we have send. Very small percentage unsubscribed (but that was automated/easy).
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Twilio

No answers on this topic

Usability

TextMagic

It has been very easy to use TextMagic to set up. The calculator showing character count which relates to cost is easy to see and adjust. The scheduling portion is also easy to set up and edit if needed. You can see history to copy wording if you need to. I have suggested to other friends that do not have a text service.
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Twilio

Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
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Support Rating

TextMagic

No answers on this topic

Twilio

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
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Alternatives Considered

TextMagic

We have our company cell phones through AT&T and we researched setting up a text blasting service through them. It would have been a very expensive option and it made no sense to spend that kind of money when TextMagic does everything we need it to do for a minimal investment
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Twilio

I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
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Contract Terms and Pricing Model

TextMagic

No answers on this topic

Twilio

Being in South Africa, direct local currency support would be nice
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Return on Investment

TextMagic

  • Increase the effectiveness of your SMS marketing efforts.
  • You can manage your campaigns from anywhere.
  • Simplifies the process of tracking and maintaining contacts.
  • Automation of incoming SMS.
  • Chats allow you to keep track of all open conversations, browse past messages, and follow up.
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Twilio

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
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Screenshots

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