SAP SuccessFactors
Talent Management Software
Software Profile & Review Summary
SuccessFactors was founded in 2001 and went public in 2007. The company has made several acquisitions, buying CubeTree and YouCalc in 2010, just before being acquired by SAP for 3.4billion. Cube Tree gave the SuccessFactors platform needed social capabilities including collaboration and sharing, team worksapces and executive dashboards. The YouCalc acquisition provided cloud-based business intelligence and visualization capabilities. It allows customers to do real-time analysis on data from the SuccessFactors platform and also from third-party applications.
Since being acquired by SAP, the SuccessFactors platform has been folded into SAP’s Cloud Business Unit and the focus had been on integrating the platform with SAP’s on-premise Core HCM technology. Since SuccessFactors not only includes the standard talent management capabilities, but also has its own Core HR capabilities called Employee Central, some SAP customers not currently using Core HCM are buying the complete cloud platform for both Core HR and talent management.
| Company Status: | Public |
|---|---|
| 2014 Revenue: | $209m (at time of acquisition) |
| Revenue Growth 2013-2014: | N/A |
| Customers: | 4,000+ (from Wikipedia) |
| Employees: | ~1,700 (from LinkedIn) |
Aggregate User Ratings of SAP SuccessFactors on TrustRadius
| Rating Attribute | SAP SuccessFactors Rating | # of Reviewers Contributing to Rating Average | Talent Management Category Average |
|---|---|---|---|
| Likelihood to recommend | 7.3 | 24 | 7.4 |
| Likelihood to renew | 7.6 | 15 | 7.7 |
| Product usability | 8.0 | 2 | 7.6 |
| Product availability | 9.0 | 2 | 8.5 |
| Product performance | 6.0 | 2 | 7.2 |
| Support | 7.0 | 2 | 6.2 |
| In-person training | 9.0 | 1 | 8.4 |
| Online training | 7.5 | 2 | 7.4 |
| Implementation satisfaction | 7.5 | 2 | 7.4 |
SAP SuccessFactors Talent Management Ratings
| Talent Management Component | Talent Management Rating | Number of Ratings | Average Talent Management Rating |
|---|---|---|---|
| Performance Management | 8.1 | 70 | 7.8 |
| Goal Alignment | 8.3 | 49 | 7.3 |
| Succession Planning | 7.1 | 29 | 7.1 |
| Recruiting/ ATS | N/A | N/A | 6.2 |
Summary of SAP SuccessFactors Reviews
| SAP SuccessFactors Pros | SAP SuccessFactors Cons |
|---|---|
| Product breadth The platform provides a wide variety of capabilities spanning the entire range of HR activities, including both talent and Core HR. |
Module cohesion Significant differences in look and feel from one module to another due to the fact that many modules result from acquisitions. Some even require separate log-ins. |
| Performance management Goal alignment and performance appraisal capabilities are excellent. |
System performance Initial site load and module switching can be very slow. |
| Highly configurable There is a lot of room to configure both the functionality and visual appearance of each of the modules. |
Reporting Standard reports are helpful, but ad-hoc reporting is very complex and some technical skill is required to pull and manipulate relevant data. |
| User interface The UI is generally clean and relatively intuitive, although one user complains that it feels dated. Generally though users appreciate recent improvements to the user experience. |
LMS Although the learning management system is easy to use for end users, from an administrator standpoint it is complex and confusing. |
| Active community The user community is very large and active, and SAP listens and releases new functionality quarterly in response to user feedback. |
Customer Support The support team can be slow to answer tickets at the basic tier, although the premium support is much better. |