Based on natural language processing (NLP), Alibaba Cloud's Intelligent Robot is a dialogue platform that enables smart dialogue through various dialogue-enabling clients, such as websites, mobile apps, and robots. Users can use domain-specific knowledge bases, configure their own knowledge base for…
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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more…