Honest Review: Celonis Delivers Above Average Performance.
March 28, 2024

Honest Review: Celonis Delivers Above Average Performance.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Celonis

Celonis monitors open orders in procurement and order management, identifying inefficiencies in the supply chain, particularly regarding stock levels and material range. It aids in pinpointing bottlenecks, enabling proactive problem-solving. Additionally, it measures performance in logistic processes, providing insights to optimize operations, reduce costs, and improve service delivery. Thus, Celonis serves as a critical tool for enhancing operational efficiency and effectiveness in supply chain and logistics management.
  • Data handling.
  • Simplicity in design.
  • Front-end speed.
  • Support.
  • Platform stability.
  • Logs in Action Flows.
  • Transparency gained where before we were going blind.
  • Huge time savings.
  • Reduction of manual and repetitive tasks.
We are currently discussing Value Training provided by Celonis. We attended some webinars, but those were more sales pitches than info sessions. We subscribed to Premium Support, which was quite bumpy in the beginning but has gotten better.
We replaced manual Excel and SharePoint lists. We also reduced the number of regular alignment calls by using the comments feature in operational apps. Furthermore, Celonis helps us visualize the differences between R/3 and S/4.

Do you think Celonis delivers good value for the price?

Yes

Are you happy with Celonis's feature set?

Yes

Did Celonis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Celonis go as expected?

Yes

Would you buy Celonis again?

Yes

It is well suited for analyzing historical data and drilling down on data sets to find root causes of inefficiencies. Collaborating with other colleagues by using comments and tasks is also good. Action Flows also help automate repetitive tasks. Celonis is less appropriate for raw data provision and rebuilding SAP transactions.

Celonis Feature Ratings

Data Connection
7
Process Discovery
10
Visual Process Representation
10
Process Variants
10
Performance Metrics
9
Process Mining Algorithms
9
Root Cause Investigation
10
Process Optimization
Not Rated
What-if Analysis
Not Rated
Process Compliance and Audit
Not Rated