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CIENCE Sales Development has proven to be an invaluable tool for sales and marketing teams in their lead generation efforts. Users have …
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What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization.CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments…
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What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization. CIENCE combines research with personalized messaging delivered through multiple channels to create a…
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What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization.
CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments for sales teams. The vendor states that to date, they have delivered more than 10's of million leads to over 2,500 clients in over 225 industries.
CIENCE Sales Development (legacy) Screenshots
CIENCE Sales Development (legacy) Videos
Who is CIENCE? Company leadership answers the question.
CIENCE leadership talk about sales specialization.
CIENCE Sales Development (legacy) Supported Products
CIENCE Sales Development (legacy) Competitors
CIENCE Sales Development (legacy) Availability
| Geography | United States, Canada, South America, EMEA, APAC |
|---|---|
| Supported Languages | English, Spanish, Russian |
CIENCE Sales Development (legacy) Downloadables
Frequently Asked Questions
memoryBlue, Belkins, and EBQuickstart are common alternatives for CIENCE Sales Development (legacy).
Reviewers rate IT Service Provider Project Management highest, with a score of 8.6.
The most common users of CIENCE Sales Development (legacy) are from Small Businesses (1-50 employees).
CIENCE Sales Development (legacy) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 34% |
| Mid-Size Companies (51-500 employees) | 33% |
| Enterprises (more than 500 employees) | 33% |
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Reviews and Ratings
(51)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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CIENCE Sales Development has proven to be an invaluable tool for sales and marketing teams in their lead generation efforts. Users have found success in utilizing the software to research potential customers, schedule high-quality meetings, and handle outreach activities. The thorough research capabilities of CIENCE have been particularly appreciated by users, as it allows them to gather accurate contact information for targeted companies, solving the challenge of finding reliable data. Additionally, the software's flexibility and customization options have given users the ability to tailor their outreach strategies according to their specific needs.
One key use case of CIENCE is running outbound cold email campaigns to generate qualified meetings for account executives. Users have reported impressive open rates for these cold emails, leading to successful appointments with promising prospects. Furthermore, CIENCE helps users follow up with leads, develop email cadences, make phone calls, set up appointments, and coordinate handoffs to sales teams. This streamlines the lead generation process and ensures efficient management of correspondence with leads.
Another important use case is leveraging CIENCE's resources to expand SDR inside sales objectives and benefit sales teams. By utilizing the software's combination of soft-skills and technology applications, users have seen significant improvements in their sales and marketing initiatives. CIENCE assists with market research, processing and qualifying accounts, and generating and managing leads. Its organization, adaptability, and ease of implementation have been highly praised by users.
In summary, CIENCE Sales Development has proven to be a versatile tool that addresses various challenges faced by sales and marketing teams. From lead research and scheduling meetings to running effective outbound campaigns and streamlining lead generation tasks, the software offers a range of valuable use cases that benefit users across different industries.
High-Quality Work: Many users have praised CIENCE for their high-quality work, noting that the team consistently delivers exceptional results. This demonstrates that CIENCE goes above and beyond to provide top-notch service and meet or exceed clients' expectations.
Prompt Communication: Reviewers frequently mention the lightning-fast communication from CIENCE, highlighting their reliability and responsiveness. Clients appreciate that CIENCE is always available to address any concerns or questions promptly, which fosters a strong working relationship based on effective communication.
Expertise in Lead Generation: Several users have commended CIENCE for their expertise in lead generation, emphasizing their wide sector knowledge and access to high-level management contacts. This indicates that CIENCE excels at identifying and targeting key prospects in various industries, resulting in successful outreach campaigns.
Problematic Billing Portal: Reviewers have expressed frustration with the billing portal, stating that it has been problematic and needs improvement in remitting payments efficiently. Some users felt that this issue has caused inconvenience and delays in their payment processes.
Lack of Benchmark Data: Several reviewers have mentioned that CIENCE should provide benchmark data in line with campaign data to improve their offering. This would enable users to better understand how their campaigns are performing compared to industry standards and make more informed decisions.
Inconsistent Lead Quality: A common concern raised by reviewers is the inconsistent quality of leads generated by CIENCE. Some users reported that the leads were not appropriately qualified, resulting in lower budget prospects than expected. This inconsistency can be a challenge for users who rely on high-quality leads for successful sales and marketing efforts.
Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
October 26, 2022
Not a short term ROI generator
Score 7 out of 10
Vetted Review
Verified User
We brought Cience in to help launch a B2B Sales Outreach department for our established traditional ecommerce B2C product. It absolutely took time for the program to build steam, and like others we experienced a good amount of turn over. The PM who lead the way for the first 9 months never faltered in their commitment to our account, and was always proactive about suggesting changes when the opportunity arose. Their cold email open rates were always impressive, and with the right caller we did find success in booking a good amount of appointments. It is important that as the client you provide detailed and honest feedback - without communication and hard work on both ends it simply will not work. The biggest drawback of Cience is the price and ROI. For us, it is not feasible to continue this relationship past the one year mark, however - Cience has given us the tools we needed to continue and has been extremely gracious as we head toward the phase of offboarding.
- Cold email open rates
- Detailed and engaging playbook
- Making proactive adjustments along the way
- Pricing - Although their pricing just sort of is what it is for a service of this nature, it was not feasible for us
- Communication when there was significant turn over within the first 6 months of our partnership was lacking. We expressed our feelings about this, and when their were some additional changes made to our team - we were prepared and told in a way that felt honest and professional.
July 27, 2022
DON'T ROUCH WITH A BARGE POLE
Score 1 out of 10
Vetted Review
Verified User
Outreach business development
- Says hello with a smile.
- Says goodbye with a smile.
- Honesty.
- Communications internally amongst their own team.
- Process is too clunky.
July 06, 2022
Poor results for a US outbound campaign
Score 1 out of 10
Vetted Review
Verified User
We (Euformatics) hired CIENCE to deliver qualified leads in the area of clinical labs and hospitals in the US for genomic data analysis software. Everything seemed fine in the beginning when ramping up their knowledge about our offering even though the onboarding took longer than we were told during the sales process. Once the actual outreach started we saw very few results, only a few meetings over the course of 4 months, and costs of more than $20k. It was quite frustrating to listen to their explanations every 2 weeks during our calls about how we are just where we should be in terms of metrics (open rate of emails, connection rate on calls, etc.) even though the actual deliverables (qualified meetings) were not produced. During the sales process, their representative talked about getting 10-12 qualified meetings per month. The reality was 0.5 per month. So the gap between promises and reality was just too high.
- Their own internal sales process to close new customers
- Their ability to perform according to expectations and promises during the sales process
June 06, 2022
Terrible Experience
Score 1 out of 10
Vetted Review
Verified User
We are launching a new company and product offering free services to build our customer base. Cience was hired to help recruit companies who would like our free service. This was an "easy conversion" according to their team as the initial product offering was FREE. They were to get us leads and appointments so that we could complete the signup.
- They made it to MOST of our regularly scheduled status meetings
- We had ZERO conversions
- Three very poor quality meetings. One of which had no idea who we were.
- No accountability for the poor performance
- No recommendations for how they could improve
June 02, 2022
Steer clear and avoid at all costs if you value a strong partnership, ownership and accountability
Score 1 out of 10
Vetted Review
Verified User
We are a small, but mighty team. We Needed Cience's help in the top-of-the-funnel lead generation/appointment setting with stakeholders who fit our target persona.
- They set a few quality meetings for us
- STEER CLEAR- their company and model are a mess. We had a kickoff call in February with our "team" and by mid-May, none of them were still with the organization. We were never looped in on this turnover and as a result, there was a total diffusion of responsibility. Beware of the "10-20 day onboarding period" ours was more than 30 despite the fact we proactively provided them with a 15+ page playbook detailing everything they needed: 1) Target personas 2) Objections and counters 3) Product info 4) Company history 5) Talk tracks 6) Etc. Every ball that was dropped was on their end and there was a complete lack of ownership and accountability from their leadership team. The only person who took ANY ownership was our CAM, who was let go as part of a massive company-wide layoff. Their whole organization is a mess.
- We made numerous coaching asks of their team after hearing in the call recordings that the SDR was deviating from the script completely and had no idea what they were talking about. Their message was, "We help HR leaders retain talent so that they can promote their talent and not lose existing talent"--- the most generic of pitches and not at all related to what we do. They continuously referred to it as a "system" when we are a professional coaching organization. We coached continuously on every biweekly call and gave them suggestions, none of which seemed to get back to the SDR as they continued to repeat the same mistakes and even went far as pushing a prospect to take a meeting when she was in a rush because "I get incentivized from meetings booked over the phone."
- Despite our continuous asks, there was no collaboration. Our landing page mockup featured companies that weren't even customers of ours and would've been catastrophic to our brand had it been released. We never saw a mockup of this until the last minute and ended up having to do the entire thing ourselves despite them selling us on the fact that it was something they could handle.
November 08, 2021
Great, no-nonsense outbound marketing.
Score 10 out of 10
Vetted Review
Verified User
We are using Cience for outbound marketing outreach to help find and schedule initial sales conversations.
- very responsive
- proactive communication
- clear goal setting and meeting of those goals
- outbound "cold" calling
- being more explicit in establishing campaign success criteria
- would love to see a month-to-month subscription option
Score 9 out of 10
Vetted Review
Verified User
CIENCE was brought on board to assist in the design and execution of outbound campaigns. Their team seamlessly filled a gap in our sales and marketing teams that existed due to limited bandwidth. Using their proven formula for success, after gaining an understanding of our ICP the CIENCE team took the lead in developing outreach copy and target customer research. Once all parties were in agreement on the game plan, we kicked off the sequence and the results were immediate. Beyond leads and sales, CIENCE's work has lead to a better understanding of our market's unmet needs but also their future wishlist, greatly informing our product development. The campaign has not only affected the bottom line, but many other aspects of our organization that better empower us to make critical strategic decisions going forward.
- Outbound campaign strategy
- Organization and proactive communication with us, the customer
- Data capture and synthesis
- N/A
Score 8 out of 10
Vetted Review
Verified User
CIENCE helps us find quality leads, develop engaging content, and manage sending waves of customized marketing emails and LinkedIn messages. This has generated 3-4 meetings per week with valuable prospects. CIENCE does a great job of reporting and follow up with bi-weekly calls and active slack engagement.
- Great communication and reporting.
- Strong followup and relationship management.
- Deliver quality leads and meetings with prospects.
- In the beginning we had some issues with landing page development.
- Sometimes grammar and copy needs additional review.
November 08, 2020
Cience - They've got customer service, market research, lead gen... down to a "Cience"
Score 10 out of 10
Vetted Review
Verified User
Marketing Research and Lead Generation.
- Data Integrity
- Data Reporting
- Quickly learned business and acted as extension of core sales team
- Strong communication, frequent updates, keep campaigns on schedule
- Friendly, adaptable, produce results
- nothing bad to say. Daria and her team = dream team!
October 16, 2020
Cience is a valuable partner for top of funnel lead generation and appointment setting.
Score 9 out of 10
Vetted Review
Verified User
Cience is our top of funnel lead generation arm. They are handling outreach, initial discussion and appointment setting. We have a very niche and specialized industry and Cience has a firm grasp on what we do and how to get appointments set.
- Email Prospecting
- Content Creation
- Prospect Follow Up
- Team Turnover
- Onboarding new team members
Score 9 out of 10
Vetted Review
Verified User
We're using CIENCE for the sales team to begin our initial forays into outbound prospecting. 2020 is our first year of intentional outbound demand generation and we needed an effective partner to help with first steps.
- Create email copy.
- Use all prospecting channels (LinkedIn, Email and Phone).
- Provide metrics and reporting.
- Prospect research.
- Meeting confirmations - sometimes they would cancel.
June 30, 2020
Can't recommend CIENCE enough!
Score 10 out of 10
Vetted Review
Verified User
CIENCE has allowed us to scale our outreach in a way that my internal team could not have done alone. They work with our business development team and are very good at what they do. With a team member dedicated to lead development, email outreach, call outreach, and the account manager, their singular focus is what makes the team so great.
- CIENCE is very timely with everything they're delivering.
- CIENCE is always available to answer questions/concerns.
- CIENCE is professional and impressive with what they deliver.
- I don't have anything bad to say about CIENCE.
April 29, 2020
CIENCE has mastered the formula in being a phenomenal partner and producing stellar results!
Score 10 out of 10
Vetted Review
Verified User
CIENCE helped us to develop a systematic approach for lead generation via inbound and outbound marketing. They are constantly researching new potential customers for us, and doing all of the hard work involved each and every day to ensure the highest quality meetings are being scheduled. They are primarily being used by our sales and marketing teams, but the impact of their work is felt across the entire organization. Their team creates and optimizes our messaging and outreach by testing and adapting to the responsiveness and feedback of our prospects. This solves a critical issue for us because our C-level team is limited in bandwidth, and CIENCE's expert work allows us to focus on closing deals, be more innovative, and execute the company's vision.
- The team at CIENCE is incredible. Our assigned Customer Success Manager (Yaroslav), SDR (Valeriya), and Lead Copywriter (Amanda) have produced some of the best work we've had by any of our vendors. They are all top-notch talent and are also some of the most hardworking, helpful, and genuine people I've had the pleasure to work with.
- CIENCE is lightning fast in their communication. They are reliable, responsive, and always doing their best to exceed our expectations.
- CIENCE is not only one of our most productive vendors, but they are also one of the most strategic partners of ours. They sincerely care about the results that they produce and are always thinking outside the box to make our program better each day.
- The team is incredibly resourceful and collaborative. CIENCE will regularly bring in a variety of experts to our weekly calls to help us resolve issues that I would usually expect to be out-of-scope for them. They never cease to amaze me with how much knowledge is shared between their departments and how willing they are to jump in and support us.
- There isn't much to say here for me from a feature or functionality perspective. We've always had a very seamless interaction with CIENCE from a technology standpoint. I have to admit that I am typically the bottleneck if things ever get stuck because our team at CIENCE usually has to push me to get materials and documentation for our campaigns.
- We once ran into a slight issue with the timing for our contract renewal. I needed to pause our service because of a large deal we acquired, and I needed to save some extra funds to ensure we could prepare for it properly. I was technically too late to put the pause in time based on the dates in our contract. However, the CIENCE team worked closely with me to come up with a creative solution that was understanding of my challenging situation at the time, while also favoring our long-term partnership rather than short-sighted revenue gains.
April 10, 2020
Very happy with CIENCE
Score 10 out of 10
Vetted Review
Verified User
Productive Learning leads executive-only advisory boards and CIENCE was used for their marketing abilities to find prospective candidates, connect with them via email and set up an appointment with one of my team members. We are using CIENCE specifically for our Corporate Training department and connecting to C-Level and executives across all industries.
- Writing email copy for multi-email campaign.
- Quantifying and tracking all processes.
- Weekly updates and meetings and an ability to adjust quickly with new offerings we create.
- We'd like to take our current database and find "lookalike" prospects, meaning, taking the characteristics of our current database and finding similar demographic/psychographics. They were unable to do that, but we found a way around it.
March 25, 2020
Solid Investment
Score 10 out of 10
Vetted Review
Verified User
We use CIENCE for lead generation for our Sales Team. Their goal is to set the initial appointment with the correct title and in our desired target market.
- Detail oriented
- Great writing
- Good reporting
- Good communication with clients
- Good lead quality
- Would love to see some sort of pay for performance model.
February 19, 2020
Thumbs up for CIENCE!
Score 7 out of 10
Vetted Review
Verified User
We use CIENCE for our lead generation initiatives. This is being used by the sales/marketing department.
- CIENCE has a lot of experience in structuring e-mail solicitation programs and is keenly aware of it's best practices.
- CIENCE is extremely proficient at using on line databases like LI to identify the best individuals to market to.
- CIENCE offers good templates for these programs but could use more creative thinking without prompting from the client.
- I have had different teams working with my account. The personnel of the team can make a huge difference.
October 09, 2019
CIENCE Review
Score 9 out of 10
Vetted Review
Verified User
We are currently using CIENCE to run an outbound cold email campaign to help generate qualified meetings for our account executives. It solves the problem of us not having the resources internally to manage such a campaign.
- Research.
- Communication.
- Attention to details.
- SDR's working on your account may be reassigned or sometimes they move on to another company, for the most part, this is probably unavoidable but it does slow down the process.
Score 10 out of 10
Vetted Review
Verified User
- CIENCE has a significant background in lead generation, with wide sector expertise.
- Open access to the highest level of management.
- A full (and very competent) team who quickly became part of our team - both in terms of research, scripting, and prospect communication (verbal and written).
- While mostly our responsibility, I would suggest (although they may have this) a different offering based on company stage.
- The team was very experienced, but some further depth of experience in the affluent sector would be helpful (because we are very early stage).
Score 10 out of 10
Vetted Review
Verified User
- ID highly specific and highly qualified leads.
- Create materials (emails, web pages, etc).
- Manage pitching with scientific precision.
- Writers could be better.
August 06, 2019
CIENCE will exceed your expectations as they did mine!
Score 10 out of 10
Vetted Review
Verified User
- Identify new leads.
- Develop email marketing scripts.
- Consistently perform email outreach on our behalf.
- Execute proper follow-ups.
- I have not identified any areas of needed improvement.
July 27, 2019
Stellar Outsourcing. Enthusiastic Staff.
Score 9 out of 10
Vetted Review
Verified User
- BDR outsouring
- MDR research
- SDR lead qualification
- HubSpot integration
- Salesforce integration
- Pardot integration
May 06, 2019
Inexpensive, trustworthy service
Score 8 out of 10
Vetted Review
Verified User
- Inexpensive - Most US-based SDR agencies are at least 3x the cost.
- Weekly review with account manager - Our account manager and SDR do a weekly review with stats from the last week, some sample conversations, etc. This is extremely helpful to stay on top of what's happening.
- Consistent - They have produced consistent results for us over the last few months.
- SDRs are not based in the USA.
- It will take 4 - 6 months to start seeing good results. I'm guessing this is true for any SDR so it's more about having the right expectations.
- One of our SDRs had to be changed after a few months. This may not happen to everyone but it slowed us up a bit.
February 26, 2019
Review of CIENCE Lead Generation
Score 7 out of 10
Vetted Review
Verified User
- Being adaptable and flexible when a certain cadence isn’t working well, they pull their knowledge/resources to develop a plan that works better for our service.
- Very friendly, professional, dedicated team members.
- Compiling and sharing the results of their work regularly with the team - I think they did a great job of always keeping us abreast of the email activity.
- The writing of the email cadences can be improved. At first, they were being written by someone who spoke English as a second language and it showed in some of the expressions used. Lynsday has been great, but I feel like some of the language is still clunky and doesn’t match our company, MK3's, voice.
- Backing up their strategy with data. When we were looking for alternative approaches for the style of emails being sent out, recommendations were made, but they did not have solid data on how they performed to back them up.
- Could improve at qualifying leads - a number of the leads we were able to get on the phone with were not appropriately qualified and were operating with budgets much lower than was appropriate for our services.
February 15, 2019
CIENCE builds top-of-funnel for chemical startup
Score 10 out of 10
Vetted Review
Verified User
- Researched/identified the companies in the global market I am in (I don't know all the companies in the massive market of chemicals manufacturing).
- Researched/identified the key executives and roles I wanted to approach.
- Provided sales outreach to the executives, 10,000 in four months. Rep provides key persistent follow-up.
- Provided content experts to complement/check on my content. Designed "waves" of cent for A/B testing.
- Provided a Project Manager to ensure that metrics are met and ROI continues.
- Provides, populates, and manages a CRM system for all contacts.
- Tough question, as the learning curve to enter any market takes time. CIENCE, with zero experience in my highly technical/science-based sector, overcame this hurdle within two weeks. Their team approach helped to do this. Attention to detail is something that everyone might miss from time-to-time, and we are all learning.
March 09, 2018
The Art and CIENCE of Sales Acceleration
Score 9 out of 10
Vetted Review
Verified User
- Cience is excellent business discovery and uncovering exact needs.
- Cience is excellent at Lead Generation & Enrichment execution.
- Cience is excellent at ongoing communication and management of the solution team.
- Cience has room for improvement in providing benchmark data in line compared to campaign data.