Needs some help.
January 02, 2024
Needs some help.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Voice
We use to connect our corporate office with 50+ remote offices and we have a call center.
- Connects all offices
- flexibility on call flows
- Use over the computer
- better support staff that knows the product
- long pauses when you dial out before it starts to ring
- have corporate directory on handsets
- Billing problems are a big issue
- Reporting and getting support staff to help us report
- We believe our expenses went up as a result of dialpad and the way you bill. We need to show much better in 2024 or we will be looking to switch at the end of the contract
- It would really help if we could get someone to analyse our configuration and help guide us on how we could take more advantage of features we are not using to positively impact our business
- Improve overall support and sales people who know the product rather than sell the dream
We selected dialpad as we thought it was a stronger product for our business but now we are not sure if we made the right decision
Do you think Dialpad Ai Voice delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
No
Did implementation of Dialpad Ai Voice go as expected?
No
Would you buy Dialpad Ai Voice again?
No