Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Freshdesk Messaging (Formerly Freshchat), and make your voice heard!
Entry-level set up fee?
- $15 per AgentOptional
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others.
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses can use Freshdesk Messaging's messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshdesk Messaging offers:
Unified inbox experience to manage conversations across digital channels
AI chatbots that focus on intent and engagement
Proactive messaging using hyper-targeted rich media campaigns
Intelligent load balancing and auto-routing capabilities
Integrations via a rapidly growing app marketplace and custom APIs
Highly resilient architecture built on AWS and certified with industry compliances
Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Central Khmer, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
- Apple Business Chat
- Whatsapp for Business
|Mobile Application||Mobile Web|
|Supported Languages||Catalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Korean, Latvian, Norwegian, Polish, Portuguese (BR), Portuguese/Portugal, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish, Swedish, Thai, Turkish, Vietnamese|
- Ticket deflection
- Page specific solutions
- Support team can deal with multiple chats
- Assignment rules
- Skilled based routing
- Live dashboard
- Integration with FreshDesk
- Integration with the Knowledge Base
- Its also easy for our customers to use
- Customizable Chatbox
- Bot flow that automates things for us
- Uploading our FAQs to the Chatbox for quick access for users
- Enable access to users by search
- our customer contact us through it
- we can create ticket to the responsible team
- we see alot of details to the customers and orders on it .
- Freshchat has a well designed user interface which makes it easy to use for all users.
- It is simple for everyone to use.
- Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
- Incorporates well with outsider applications and this upgrades its client interface.
- Freshchat has a method of uncovering our image through a lot of techniques.
- Communicate and comply with the company's system
- It makes it easier for us to quickly reach users in Fresh Chat
- Ease of use by employees and customers
- creating tickets
- reporting issues to higher department
- contacting the clients
- The speed of work and the speed of solving problems for customers.
- Keeping the chat between customer service and the customer, which helps us to know the way the customer thinks.
- Customer evaluation of customer service.
- Ease of communication between employee and customer
- Monitor all company conversations and know the number of conversations in the company at any time
- Ease of presenting the customer evaluation of the employee after the end of the conversation
- Integration with other tools
- Freshdesk ticket generation procedure
- Tracking chats in same thread
- Invoice creation.
- To-Do lists.
- Time management.
- Data security.
- One of my personal favorite features of Freshchat is that it has the option of creating specific chat flows in the chatbox.
- Freshchat integrates with the majority of mainstream instant messaging apps such as Facebook, WhatsApp and Telegram.
- Freshchat is an easy to understand data analytics which provides data metrics in a simplified and easy to understand style that is convenient for everyone to digest and include people even without a data analysis background.
- Customization is amazing.
- Contextual engagement.
- Advanced dashboard.
- This gives a reliable result in replying to customer queries very easily and effectively.
- It also gives insight about the customer to have better communication with the client.
- Helps in brand promotion, website tracking
- Amazing Dashboard, with really helpful features
- Very useful for small teams, and for beginners to learn
- Friendly and knowledgeable customer support
- Integration with top mainstream messaging platforms like WhatsApp and Telegram.
- Message triggers.
- Chatbot automation allows us reduce the number of chat messages our agents have to respond to , using Chatbot automation .
- Reports - the Reports tab is very important as it allows us to monitor our team's performance and deliver analytics to management to justify the continued investment.
- Chat bots - one of the deciding factors to us purchasing the tool and team licenses, chat bots are easy to set up and set custom flows with keywords/topics.
- Campaigns - the campaigns feature offers many opportunities for targeted marketing activities (triggered messaging, emailing, based in customer segmentation) and this supports our marketing efforts overall.
- In-app campaigns
- Triggered messaging and priority inbox
- Customer satisfaction score
- People segmentation and message channels