Freshdesk Messaging (Formerly Freshchat)

Freshdesk Messaging (Formerly Freshchat)

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.7 out of 100
Top Rated
Freshdesk Messaging (Formerly Freshchat)

Overview

Recent Reviews

Extensively used customer

9 out of 10
January 31, 2022
We use it as the CRM tool for handling customer tickets where customer can raise their concerns. Business problems include item-related …
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Verified User
Program Manager

Great piece of software

8 out of 10
January 28, 2022
Freshchat is really easy to use with massive functionality. Its integration with a lot of applications makes it easy to use and implement …
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Verified User
Executive

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Awards

TrustRadius Award Top Rated 2022

Reviewer Pros & Cons

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Andrew Naylor | TrustRadius Reviewer
Andrew Naylor
Product Specialist
MiClub (Information Technology & Services, 11-50 employees)
Verified User
Program Manager in Customer Service
Logistics & Supply Chain Company, 1001-5000 employees

Video Reviews

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Pricing

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Growth

$15

Cloud
Per Agent per month , billed annually

Pro

$39

Cloud
Per Agent per month , billed annually

Enterprise

$69.00

Cloud
Per Agent per month , billed annually

Entry-level set up fee?

  • $15 per AgentOptional
For the latest information on pricing, visithttps://www.freshworks.com/live-chat…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Freshdesk Messaging (Formerly Freshchat)?

Freshdesk Messaging is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others.


With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.


This is where businesses can use Freshdesk Messaging's messaging platform to service their customers on various digital channels using a blend of automation and human assistance.


Freshdesk Messaging offers:


  • Unified inbox experience to manage conversations across digital channels

  • AI chatbots that focus on intent and engagement

  • Proactive messaging using hyper-targeted rich media campaigns

  • Intelligent load balancing and auto-routing capabilities

  • Integrations via a rapidly growing app marketplace and custom APIs

  • Highly resilient architecture built on AWS and certified with industry compliances


Languages supported:


Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Central Khmer, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Freshdesk Messaging (Formerly Freshchat) Screenshots

Team InboxMarketplaceChatbots

Freshdesk Messaging (Formerly Freshchat) Video

What is Freshchat?

Freshdesk Messaging (Formerly Freshchat) Integrations

  • Facebook
  • Apple Business Chat
  • Whatsapp for Business

Freshdesk Messaging (Formerly Freshchat) Competitors

Freshdesk Messaging (Formerly Freshchat) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesCatalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Korean, Latvian, Norwegian, Polish, Portuguese (BR), Portuguese/Portugal, Romanian, Russian, Slovak, Slovenian, Spanish (Latin America), Spanish, Swedish, Thai, Turkish, Vietnamese

Comparisons

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Reviews and Ratings

 (67)

Ratings

Likelihood to Renew (2)

9.5
95%

Usability (1)

9.0
90%

Support Rating (1)

9.0
90%

Implementation Rating (1)

9.0
90%

Reviews

(1-21 of 21)
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January 04, 2022

the hulk app

MO
mahmoud osman
agent
octupos (Consumer Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Most Important Features

  • Freshchat has a well designed user interface which makes it easy to use for all users.
  • It is simple for everyone to use.
  • Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
  • Incorporates well with outsider applications and this upgrades its client interface.
  • Freshchat has a method of uncovering our image through a lot of techniques.
July 22, 2021

Incredible Tool for Live Chat Software

Carol Aleman | TrustRadius Reviewer
Carol Aleman
Software Engineering Manager
Third Bridge Group Limited (Information Services, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Most Important Features

  • One of my personal favorite features of Freshchat is that it has the option of creating specific chat flows in the chatbox.
  • Freshchat integrates with the majority of mainstream instant messaging apps such as Facebook, WhatsApp and Telegram.
  • Freshchat is an easy to understand data analytics which provides data metrics in a simplified and easy to understand style that is convenient for everyone to digest and include people even without a data analysis background.
April 30, 2021

Great tool with many features to improve your customer communication and satisfaction

Verified User
Manager in Marketing
Information Technology & Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Most Important Features

  • Reports - the Reports tab is very important as it allows us to monitor our team's performance and deliver analytics to management to justify the continued investment.
  • Chat bots - one of the deciding factors to us purchasing the tool and team licenses, chat bots are easy to set up and set custom flows with keywords/topics.
  • Campaigns - the campaigns feature offers many opportunities for targeted marketing activities (triggered messaging, emailing, based in customer segmentation) and this supports our marketing efforts overall.