The best way to communicate
January 06, 2022
The best way to communicate
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)
Dealing with delivery drivers to solve their problems
- Talk to delivery drivers to solve order issues
- Know the status of the delivery driver
- You can add information about the sender
- Enable access to users by search
- It provides assistance in completing the work
- It helps in maintaining the proper completion of work by communicating to find out the problems and trying to solve them and making sure that this is completed
I haven't used any products like Freshdesk Messaging
Do you think Freshchat delivers good value for the price?
Not sure
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes
Using Freshdesk Messaging (Formerly Freshchat)
1000 - dispatch
customer care
customer care
2 - Show new users data
- Delivery drivers support
- Indirect customer support assistance
- Solve orders problems
- Indirect seller support
- Determine the order number
- Close the chat depending on the reason
- Seller support to save the order
Evaluating Freshdesk Messaging (Formerly Freshchat) and Competitors
Not Sure
- Product Usability
Compatibility of the product with the needs
I am not sure about this
Freshdesk Messaging (Formerly Freshchat) Implementation
- Implemented in-house
Yes - Vocational training Usage tests Regulated use Review and rate for use
Not sure - Regular improvement of use
- Failure to receive messages or delay in arriving
- No sound for notifications
Freshdesk Messaging (Formerly Freshchat) Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Support understands my problem Support cares about my success | Slow Resolution Slow Initial Response |
no It is not in my power
Yes - It was resolved to my satisfaction but not in time That took a lot of time
I am not sure of the answer to this question
Using Freshdesk Messaging (Formerly Freshchat)
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Candles
- chat closer
Yes, but I don't use it