Freshchat vs. Zendesk Sunshine Conversations

its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company

Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.

Incentivized

• Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
• It is quite proactive and has rich media campaigns to segment and target audiences.
• Freshchat is also one of my favorite software because it offers seamless integration with apps.

Incentivized

• Connects all customer data
• Easy to connect
• Easy to use reporting

Incentivized

• Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
• The initial process of setting up a Freshchat account is a long one.
• The billing is per member/month which can get expensive fast.

Incentivized

• Support for special characters (ñ and accents)
• Better integration with exsiting tickets in ZenDesk
• Android App is lacking
• Support for mobile browsers
• Support for iOS devices

Incentivized

Because all my work is based on fresh disk

I think this is the best evaluation in my opinion

I think this is the right assessment in my opinion

I hope to show new users data because this can save a lot of time

I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.

Incentivized

First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.

Incentivized

• Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
• Freshchat is a very reliable platform.
• The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.

Incentivized

• Overall I have great experience with Zendesk Sunshine Conversations

Incentivized