Genesys Cloud CXFormerly Genesys CloudPricing

call center, it may be cost prohibitive. … Operational efficiency in the contact center removal of SIP and pots lines to save cost

We opted for Genesys Cloud CX in part for cost savings. Our expectations were definitely met with the implementation of … We selected Genesys based on cost savings, user experience, scalability, and specific communication needs of

Cost saving. More visibility to other clients.

interactions, everything is already on the same platform. It would be an extra cost if you had to have another CRM behind Genesys. In this case, Genesys Cloud

have to take care of the maintenance of all those servers. We had a lot of cost savings with getting rid of hardware infrastructure by moving to the cloud … Cost savings-wise, I think our abandonment rate has actually go…

organization of our service structures, better workforce planning and, of course, cost savings. We're also seeing better personalization of our interactions, which

I'm in charge of managing the Genesys Cloud. That means I support the call center entities. We have two separate call centers, so we use the division function

staff Queues partially. And i assume that the tool schedules an FTE even the value is in decimal. -adjustment of forecast should not have a limit and re-forecasting

Product consoldation Operational efficiency Lower cost model from previous on prem solutions … Agility in pricing and tools available.

platform for use. Pricing model. Ability to have a relationship between multiple CX platforms. … Developer cost savings.

It has helped to reduce transfers. Helped to sunset expensive on-prem legacy tech.

Cost-effective solution. Enhanced employee experience. Easy to learn and use.

Possible reduction in a number of solutions if we can get buy-in (cost savings). KM and agent assistance (Productivity). Warm transfer digital to

enhance the platform that we love, which brings out the company's great value. … The time to deploy for new projects has reduced. The cost to deploy has been reduced.

We are happy with it as long as it brings value. … Lower cost support model.

Per license cost savings compared to multiple applications. Easier to support with integrated

Cost per agent savings. Agent productivity reporting. New features and function

Cost savings. Reduced un-validated customer interactions. Reduced support tickets

Scalability WEM Tiered pricing. … Genesys is a leader in the space and is easier to price and understand.

offers more robust features and faster releases. It’s constantly adding value.

Provides flexible analytics out of the box. If you need to measure some custom values then it is easily done using the tools inside of Architect. Viewing the … maintenance on physical servers, saving time and money there. Increased monthly cost per agent to move to the monthly…

Cost savings in call center operation Improvement in customer satisfaction

email needs. We are also robust users of Outbound, finding ways to provide value for use cases other than collections. … Omni channel experience Cost savings on licenses

Licenses are cheaper. Deceased AHT.

is good but not the basic TTS. Genesys Cloud certainly reduces the monthly cost for an organization.