Great for UCaaS and CCaaS in one
April 03, 2024
Great for UCaaS and CCaaS in one
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We use Genesys Cloud CX for UCaaS and CCaaS. Their cloud based architecture and soft phone capability, along with advanced reporting, call routing, and training tools make it an ideal platform for an organization of our size
- Call quality
- user friendly
- AI integration
- Public company contacts
- third party integrations
- support
- Operational efficiency in the contact center
- removal of SIP and pots lines to save cost
We've not yet built out this in our organization, but are setting a new strategic objective to do so given the tools that Genesys Cloud CX has
Very easy to use, and the sentiment analysis and call analytics are very helpful
- Five9, RingCentral Contact Center and Glia
it is a more complete omnichannel solutions for UC and CC than any of these other providers
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes