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IBM Robotic Process Automation

IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

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Pricing

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IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/robotic…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.


https://ibm.biz/IBM_RPA_product_page



IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

What is Robotic Process Automation (RPA)?
Attended vs Unattended Automation
Improving customer service and reducing tasks using RPA and Workflow Solutions
How to integrate a chatbot with IBM RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, SS&C Blue Prism Intelligent Automation, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Usability and Support Rating highest, with a score of 9.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(211)

Reviews

(1-25 of 100)
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IBM RPA tool is a great productivity booster and time to market for your products

Rating: 8 out of 10
September 30, 2024
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
2 years of experience
As part of digital transformation we have used IBM RPA tool .it can be used to automate business tasks and process. Our use case was develop a bot for JIRA tool and notify the dev and test if they miss the SLA. Our goal was to reduce turn around time so that it will help on time to market.
  • Automate manual routine tasks
  • Increase through put
  • Eliminate human error
Well , I would definitely call on process mining. It's very important in RPA platform it shows the automation readiness and a high level picture of systems as well processes. It has better process mining support, number of users, integration and some of the features such as process analysis, process notation.

IBM RPA is a great choice!

Rating: 9 out of 10
September 04, 2024
DS
Vetted Review
Verified User
IBM Robotic Process Automation
4 years of experience
We automate processes by eliminating repetitive tasks, giving customers more time to accomplish more challenging tasks
  • Automate Excel Spreadsheets
  • Automate Website Navigation
  • Automate any desktop application by image
IBM RPA is a low-cost solution that leaves nothing to be desired compared to the market leader. With basic programming knowledge you can automate any process that your organization needs

Automate With IBM Robotic Process Automation

Rating: 10 out of 10
September 02, 2024
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
We are currently using it to automate most of the user activities performed by the Tellers. There are so many manual input required by our backend staff at the banking halls to complete a simple transaction. As an organization, IBM Robotic Process Automation was introduced and currently running as a project, enrolling most of the common activities performed by the backend staff. That has saved time and helped increase the turnaround time in fulfilling customer request.
  • IBM Robotic Process Automation is able to complete programed activities well. With it, the team was able to automate account settlement process.
  • It does not allow for duplications. Since we implemented Airtime settlement on IBM Robotic Process Automation, duplicate airtime deductions on client account has been eliminated
It is best to be used when you understand your process, and always try it out in a UAT environment to avoid breaking anything in the production environment. When it was first implemented for auto-reversal of customer failed transactions, it had to be rolled back because some steps were missed and that ended up reversing double fees.

Great AI automation tool.

Rating: 8 out of 10
February 02, 2024
SR
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
We have automated many of our processes using this tool, as this is affordable and drives better results than other tools in the market(yeah, we tried many). We used this on our customer support chatbot, and it was able to solve many small queries, which decreased cost and wait time. We have also automated our logs monitoring, and RPA is also taking actions based on it, using AI, which is very helpful and keeps the system up and running.
  • Actions based on data using AI.
  • Ai chat bot.
  • Code environment for complex task.
When used for workflow management or for tasks which require decisions based on data or AI can be trained, it works well. But it can use on scenarios that needs to consider so many factors as it gets to set it up and also gives unexpected results.

Automation system that generates labor fluency and reduces errors of human personnel, has great automation power.

Rating: 10 out of 10
December 19, 2023
PJ
Vetted Review
Verified User
IBM Robotic Process Automation
2 years of experience
Our experience with IBM Robotic Process Automation was favorable from the beginning since the ease of use and the user experience is impressive, and its implementation had no delays or inconveniences. We solve problems automatically, and with the help of bot programming, we reduce hours of manual work, reduce errors by human personnel and streamline our internal processes with great efficiency in the final results.
  • Excellent ease of use, easy for new users, with just a few steps you can start automating simple but valuable tasks to reduce human error.
  • Code debugging is very easy.
  • The increase in effectiveness in our daily processes is favorable, we like to be produced automatically.
  • The bots fully comply with what is required, and they have very good artificial intelligence.
I recommend it since we process a lot of information on a daily basis and this software can process it automatically, without making mistakes or inconveniences. IBM Robotic Process Automation has been very beneficial in reducing the daily working hours of human personnel, since the bots do them automatically and very quickly, the requirements to be able to program them are minimal, which generates more confidence to implement it.

The dream of every company is to have a tool that reduces expenses and manual labor time.

Rating: 9 out of 10
December 17, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
3 years of experience
We are building and automating application approval systems to avoid hiring untrained staff for the job, we automatically triage applications with bots designed to triage emailed application information for hires from all departments but all from a central classification system. This is just one use of IBM Robotic Process Automation, we also interact with clients remotely without wasting a single minute with remote work bots, we have a bot for each task and department that requires it, sometimes there are more than 10 bots for each department as required, in my human resources department we are using more than 8 bots and it is necessary to create another one for financial classification purposes.
  • Bots for the classification of income request orders with advanced functions.
  • Automation of spreadsheet reading.
  • It is impressive to have the answers of new clients and their questions in order, this is achieved with this RPA.
  • Improves accessibility of information.
  • Native digital assistant.
There are extensive tasks that must be 100% automated to optimize the company's resources and we feel that it is possible with IBM, it is difficult to achieve the objectives because it is a complex RPA, but after its complete configuration you can notice directly satisfactory results. for the entire company, it is possible to improve the hiring of personnel with the classification of income orders, it is also a good opportunity to classify mail, documents and even classify the most active and most productive clients that the company has.

Time Savings in Technical Support

Rating: 10 out of 10
December 14, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
4 years of experience
We know that RPA services can be a necessary investment to significantly improve the tasks and jobs that are being carried out in our facilities and in the cloud. These jobs must be automated with IBM bots in order to obtain the desired performance. Currently, the impact these on-premises automation have on performance is much less in cloud deployments; In the facilities, we have only implemented a few bots, but in the cloud, we have already managed to automate almost 65% of the tasks; this translates into savings in working hours and in the budget allocated to a large number of applications.
  • Building a bot quickly and without code, this means that its implementation can be developed without having previous experience.
  • Solving some technical problems is easy if you can create chatbots that can respond to most customer requests.
  • Bot management is a simple task if we are clear about the characteristics of its metrics.
An RPM expert can use all the software on the market without any problem, but for some inexperienced users it can be very difficult to use certain products on the market... This does not happen with IBM Robotic Process Automation because it is very intuitive and in general, all users have managed to implement the bots at some point. I consider it the best in terms of its ease of use and also thanks to its enormous reach in technical service applications.

Great tool to create chat-bots.

Rating: 8 out of 10
November 24, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
IBM Robotic process automation provides us with very good acceleration to process our tasks, as this tool helps us to set up automation for repetitive tasks. Moreover, RPA has a very low-coding environment and provides us the drag-and-drop option to handle and set up things easily as compared to other RPA tools.
  • Automate major work flow.
  • Data Parsing.
IBM Robotic process automation has a drag-and-drop option that saves around 80% time of coding and makes us more productive on other tasks, as well as RPA has the power of AI that is helping to build perfect automation for us.

RPA IBM Review

Rating: 6 out of 10
November 07, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
It's helped automate some of manual repetitive tasks. For instance, it's helped us automate the Purchase Order creation process. Now end users can simply fill out a template and submit it to the BOT for processing rather than requiring individuals to process via email. It's also helped facilitate the storing of documents (i.e storing incoming CVs in a specific folder).
  • integrations
  • flexibility
  • scalability
  • support
While it can be applied to various scenarios, its suitability can depend on the specific requirements of a given task or process. Here are some scenarios where IBM RPA is well-suited and scenarios where it may be less appropriate: Well suited: 1.Data Entry and Data Migration: RPA can efficiently automate data entry tasks, such as copying information from one system to another or migrating data between databases, reducing the risk of human error 2. Report Generation: RPA can generate routine reports by extracting data from various sources, formatting it, and delivering the reports to the relevant stakeholders, saving time and effort. 3. Email and Message Handling: RPA can help manage and categorize emails and messages, such as routing customer inquiries to the right department or processing routine email requests.Less suited for: 1. Cases where there is High Variability: RPA may struggle with tasks that have a high degree of variability, where each case is unique and difficult to standardize. 2. For Complex Decision-Making: RPA is rule-based and not designed for complex decision-making processes. It cannot replace the judgment and decision-making capabilities of humans.
3.Tasks Requiring Creativity: RPA is not suitable for tasks that require creativity, innovation, or problem-solving skills, as it operates based on predefined rules and logic.

Future RPA competitor

Rating: 7 out of 10
October 02, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
As currently working in an Automation Department , there are various opportunities where we get the chance to know more about and RPA tool . As we know the trend of unattended automation is increasing day by day, the competition of RPA automation have also increased with various brand with different features and facalities along with the cost pricing. The automation bot basically used for unattended human intervention within a process
  • helps in creating automated process at business scale
  • good feature where bots can act on AI insights
  • good feature available like OCR activities and AI intelligent chatbot
  • Low code with multiple bot execution in concurrency
On comparing the market scenario, the Basic perspective is based upon the Usage and Cost of the tool. The IBM RPA provides the flexible and cost effectiveness licensing along with the customer requirements but gets the impression of High Licensing cost on comparison with the other RPA tools like Uipath , Automation Anywhere , Blue Prism etc. 3rd party app integration is one more hectic side , but the plus point is the AI insights to complete process

Great RPA tool for our manufacturing efforts

Rating: 9 out of 10
September 29, 2023
KK
Vetted Review
Verified User
IBM Robotic Process Automation
2 years of experience
We use IBM RPA mainly to automate and stadardize our workflows on the supply chain, inventory, logistics, and warehousing sides. Before we started using it, we didn't have a system to manage these areas in a standardized way, wherea now, all of our intake, data entry, dispatch, etc., processes are more streamlined and error-free.
  • Creating and maintaining reports based on continuous data entry
  • Setting standardization tasks for our production data entry tasks
  • Maintaining standard worklfows for new inventory intake and output
I think IBM RPA is very suitable if your supply chain workflows have lots of repetitive or time consuming tasks, or tasks that have a lot of room for human error. Reducing these was the main motivation for our purchasing decision. For where it doesn't fit in well, I'm not sure if it fits in well with data from production machines, especially machines like ours that have a wider range of variation.

IBM Robotic Process Automation review

Rating: 8 out of 10
September 28, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
2 years of experience
We used IBM products for IBM Robotic Process Automation to help automate some of our financial accounting process related workflows. For financial operational processes that were relatively repetitive and had high volume of entries, we utilized robotic process automation to automate these processes. These included part of our weekly reconciliations, accounts payable automation, and reporting processes.
  • Accounts payable
  • Account reconciliation
  • Reporting dashboards
Some scenarios based on our experience where IBM Robotic Process Automation can be well suited includes processes that are high volume, very repetitive, and generally clerical or straightforward in nature. For our organization we were looking to automate more of financial back office operational type processes. This product worked out well for these scenario cases.

Automation helps to streamline our business processes, hence increases productivity.

Rating: 8 out of 10
September 27, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
IBM RPA is very scalable tool that allows us to scale our automation efforts according to our organisation needs. I appreciate this tool can accommodate both small and large-scale deployments. IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements. This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows. Seamless integrations with other IBM solutions and wide range of third-party apps which enables end-to-end automation across heterogeneous systems. Also its a great tool for making data-driven decisions easly.
  • This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows.
  • IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements.
  • I appreciate this tool can accommodate both small and large-scale deployments.
Create internal/operational Efficiencies Drive Innovation Drive revenue Growth Improve business process Availability Improve business process Outcomes Improve customer relations / Service Cost management Enhance decision making,The initial setting and learning curve. IBM RPA may involve into some initial setup and configuration, which can take time and effort.
Strong user community
Strong services expertise
Strong customer focus
Product roadmap and future vision
Product functionality and performance
Overall cost
Breadth of services



IBM Robotic Process Automation for Suppliers Bills Passing

Rating: 9 out of 10
September 27, 2023
LM
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
We are using this product for Supplier's bill passing and costing master data updation in SAP.

Supplier send the file with attached on specified email.

IBM Robotic Process Automation reads the supplier attached file from email with OCR and take out supplier code, PO number, and matches with SAP master data.

Based on above matching system pass the invoice in case of there is a mismatch then admin receive the exception email
  • Suppliers send the email with attached invoice on special email ID created for this purpose only
  • IBM Robotic Process Automation reads the email attachment with OCR capability and convert that data into our required template
  • if above data e.g. vendor code, PO number, material code, quantity calculation matches with our specified rules, IBM Robotic Process Automation does the SAP bill passing (MIRO)
  • if there is a mismatch then admin receive the exception email with vendor,PO number etc
I think IBM Robotic Process Automation is more suited in case there is a huge data and work is of same nature. IBM Robotic Process Automation takes care of mistakes and avoid human error. IBM Robotic Process Automation can be more effective if the format of attachment is uniform across all suppliers etc.

if data is less and format are not standardized, IBM Robotic Process Automation faces cost / OCR reading issues.

Enhancing customer experience with futuristic automation using IBM Robotic Process Automation

Rating: 10 out of 10
September 22, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
2 years of experience
As a senior system engineer I had a good experience with IBM Robotic Process Automation, It is efficient to collect and analyze the large data without any delay or distortion. Also It is mostly utilized in client's services in all our departments to reduce response times and ensure that the bots function properly based on the demands of each department. The management and revenue teams also uses chatbots, but for a very different purpose—to produce reports of the tasks completed during the week. The HR division has also implemented a sizable number of intelligent chatbots for the sole use of clients in various messaging platforms and even in internal tools.
  • Integration of departments reduces cost effectively
  • real time chatbot help
  • design and user interface
  • Payroll integration with related sheets
  • less failure events
  • error detection in primary phase
1.In my knowledge, Well suited scenarios contains the tasks of automating repetitive operations like data retrieval and filling out forms. RPA's primary goal is to reduce human error in manual operations by automating the data collection and analysis to provide services to clients. Suitable for the departments who required 24/7 support from chatbot. High level management can get valuable insights from the data collected from different departments.

2.IBM RPA not suited where very high speed of operation required and also some complex task are beyond its capabilities can only solve with human interactions.

Powerful tool for carrying out automation

Rating: 10 out of 10
September 22, 2023
SB
Vetted Review
Verified User
IBM Robotic Process Automation
5 years of experience
We currently use IBM RPA with Python. earlier we use to use with C++. We use this for automation testing and we have brought some great results to organization by adopting and implementing it in .
Some key things which we have observed adopting IBM RPA ,our productivity increased as we have automated many processes related to different customers/clients we handle , accuracy increased for all the delivered deliverables , coverage increased as we are now able to automate most of the process /applications
  • Automation
  • Increases efficiency
  • Coverage can be increased
  • Productivity can be increased
  • Accuracy can be increased
  • Automating process and applications
IBM Robotic process automation is best suited for testing repeated things multiple number or times. Or for carrying out regression testing.
Whenever developer gives a new build for testing and we have to carry out testing against it from End to End we use RPA and complete task.
The report generated from IBM RPA helps us in analyzing the quality of the build .

Amazing Product

Rating: 9 out of 10
August 30, 2023
MA
Vetted Review
Verified User
IBM Robotic Process Automation
2 years of experience
I worked as systems engineer where digital product management systems needed to be organized and optimized. Considering that we have had thousands of alternative journeys, having IBM Robotic Process Automation at out disposal helped us incredibly to reduce the manhour needed and provide results which are less prone to human errors.
  • Journey Repetition
  • Journey Design
  • Bottleneck Detection
It's very common especially in corporates to confuse Robotic Process Automation via Artificial Intelligence even with Machine Learning that's why some of the use-cases we have had required AI or ML or both of them and RPA's additional value there would be really minimal, given the internal dynamics we set everyone's expectations better after a while.

A Good Way to Easily Start Your Automaton Journey

Rating: 8 out of 10
August 29, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
4 years of experience
We use it to automate repetitive tasks we usually did with Excel, mainly related to procure to pay and HR processes. A good example is the invoice data to be inserted through our Internet banking or the employees' timesheet to be validated with the payroll. We use RPA instead of developing an integration because in this way the end users are autonomous in the automation creation.
  • Invoice Data Insertion on ERP
  • Timesheet integration with Payroll
  • Account Controlling Data check
All the scenarios that include OCR data capture are a good fit since IBM Robotic Process Automation is working very well with the images. On the other hand, if there is automation to be done with some complex iteration that includes if/then statements some issues can be faced since they are not supported and you need a workaround to complete the automation.

Fantastic Time Saver

Rating: 9 out of 10
August 23, 2023
SE
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
We are using IBM RPA to handle customer support services where technical information for their websites is needed. Right now I can tell that it's working quite good however we need to improve the RPA because every day the problems are changing and we need to put better and various inputs to our tool.
  • Acting Like Customer Agent
  • Compiling Questions
  • Searching for Answers
We have a Facebook page where newbie e-commerce website owners can reach us for asking how to do what and we have pre-ready templates filled with previous questions and respectable answers in this way we can handle majority of the inquiries without looking for answers again and again.

Saving A Lot of Time

Rating: 9 out of 10
August 22, 2023
I have 3 restaurants and when it's the season or the weekend handling the reservations is a mundane task and I do not want to spare a headcount for this job, my people have other things to do, I am using IBM RPA to function and help a chatbot where I can get the most benefits regarding the reservations.
  • Instant Messaging
  • Text Comprehension
  • Language Competency
Providing constant and not so much changed information is the area where we employ IBM Robotic Process Automation. It provides all the necessary information, we seeded before and satisfy the consumer needs 24/7 and I suppose its accuracy is quite high when it's compared to the density of manual work.

Fantastic Tool to Reduce Manual Work

Rating: 10 out of 10
August 21, 2023
YS
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
We are working with dealers (# is more than two thousand) and all the purchasing that comes from them adds up to at least a million to a year. When we start to work with IIBM Robotic Process Automation, we have defined first basic movements and then advanced movements to act in certain situations. Right now, it eases the manual work a lot.
  • Invoice Filtering
  • Purchase Order (PO) creation
  • Sales Inventory Checks
If your company works with global standards as well as regionally accepted standards, IBM Robotic Process Automation probably works very well with detailed settings. However, if you are dealing with local semantics as well as niche methodologies creating an automation processes would have been difficult than it normally is. That's why I would recommend to be careful before trying to implement it.

Great Tool for Insights

Rating: 9 out of 10
August 21, 2023
AS
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
We are using IBM RPA to send different product variations to factories, a lot of proposed product changes coming from my department where we instill consumer insights, however we have many researches and a lot of consumer data, IBM RPA helps us to distill consumers insights and match them when they are similar.
  • Semantic Grouping
  • Data Entry
  • Text Decoding
Let's assume I have 40 in-depth consumer interviews about a product category however there is a limited time to process these to create an insights. On top of that, IBM RPA would process these interviews with given codes and give me the similarity results at most in a day and then I can use them.

Transforming Business Processes with IBM RPA

Rating: 9 out of 10
May 30, 2023
AM
Vetted Review
Verified User
IBM Robotic Process Automation
1 year of experience
I've been using IBM's RPA software, and I must say it's a game-changer! It has helped me automate important and time-consuming tasks with ease, eliminating the risk of human error. The cloud deployment method provides efficient solutions for specific problems such as billing and credit onboarding. What I appreciate most about the software is its user-friendly interface and comprehensive documentation, making it easy for me to navigate. I also love how it streamlines form filling functions, improving accuracy and efficiency. Overall, IBM's RPA software is a powerful tool that has improved my work processes and made my job more manageable.
  • accessing local system
  • It was programmed to navigate to the web page requiring reCAPTCHA verification, locate the reCAPTCHA challenge, and generate a screenshot or other data to present to a user for manual input.
  • It was programmed to extract employee data from emails or forms, update the employee record in Workday, and send automated notifications.
This tool is capable of filling out forms for various records and work applications, and offers advanced functionalities that can be quickly comprehended. Although it requires expertise to manage, it is user-friendly and not overly complex to operate. Our cost savings have been achieved by minimizing manual labor and optimizing our resources. I appreciate IBM's support in automating various use-cases, enabling us to implement solutions for our clients regardless of their industry or department.

Flexible and complete RPA for automating our operations

Rating: 8 out of 10
March 24, 2023
Verified User
Vetted Review
Verified User
IBM Robotic Process Automation
2 years of experience
In our company, facing the challenges of the digital transformation process requires the most robust, versatile and flexible solutions with an excellent price-quality ratio, to ensure that our operations are developed with the highest standards of quality and safety. IBM Robotic Process Automation has provided us with a set of valuable capabilities that allowed us to effectively automate our operations. Our entire company uses this platform to optimally automate our repetitive and routine tasks, significantly minimizing employee intervention.
  • Enables accurate and safe operations
  • Minimizes operational risks
  • Facilitates the creation of efficient chatbots
  • Reduces costs and helps save resources
  • Has a large community of users and developers
This platform generates in our company the opportunity to create very efficient workflows, automating repetitive and specific tasks with great precision. It is very appropriate to use an RPA platform to minimize errors and save employee time. It shows great efficiency in accurately capturing and processing data collected and presented in an orderly manner to employees. It has the ability to significantly reduce employee intervention in the various processes.

Save 40% and 60% in time and money with this software.

Rating: 9 out of 10
March 21, 2023
Mainly IBM Robotic Process Automation is used in customer service in more than five departments to solve the response time, to ensure that the bots run correctly depending on each department according to their specific needs. The human resources department has implemented a significant number of intelligent chatbots for the exclusive use of clients in different messaging platforms and even in internal tools, also the accounting department uses chatbots but for a very different use, it is used to generate reports of the tasks performed during the week. To end my comment I would like to add that thanks to this software we can distribute the work in a functional way and with high productivity rates.
  • Smart chatbots.
  • Characteristics of direct and real-time interaction with clients.
  • Good results with different integrations with Slack, Facebook and WhatsApp.
Working internally with the process automation team is my recommendation to users who are not familiar with IBM Robotic Process Automation, visually it seems like a very easy-to-use software but this is far from reality. IBM Robotic Process Automation is highly recommended for all departments, experience is needed but this is acquired over time, Chatbots will give very functional results for departments that use messaging tools more robustly.
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