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Lightspeed Retail

Lightspeed Retail

Overview

What is Lightspeed Retail?

Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.

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Recent Reviews

TrustRadius Insights

Lightspeed Retail is a versatile software that caters to a range of industries, including retail, grooming, and lodging. Users appreciate …
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Lightspeed POS

1 out of 10
May 06, 2021
We use Lightspeed retail as our main interface with customer purchases. It is used in all of my locations. It creates more business …
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Lightspeed Retail

10 out of 10
March 29, 2019
Incentivized
We use it as our Point of Sale system, and to keep records. We also use it to reconcile Inventory levels every 6 months. It is only used …
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Reviewer Pros & Cons

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Pricing

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Basic

$79.00 ($69.00)

Cloud
per month (when billed annually)

Starter

$119.00 ($99.00)

Cloud
per month (when billed annually)

Standard

$139.00 ($119.00)

Cloud
per month (when billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.lightspeedhq.com/pos/retail…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Textem - Using Text'em within LightSpeed Retail

YouTube

How to text in a Lightspeed Retail Workorder | Lightspeed Essentials

YouTube

LightSpeed Retail Request API Key for Kosmos eSync

YouTube

Lightspeed Retail POS Demo: Getting started

YouTube

How to text in Lightspeed Retail | Lightspeed Essentials

YouTube
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Product Details

What is Lightspeed Retail?

Lightspeed Retail Video

The Lightspeed family of products is about more than just point of sale. Whether you're a retailer, restaurateur or an eCommerce entrepreneur, our solutions will help you business grow. Learn more about how our point of sale and eCommerce systems can help your business at https://www.lightspeedhq.com/pos/retail/

Lightspeed Retail Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.

Reviewers rate Support Rating highest, with a score of 9.8.

The most common users of Lightspeed Retail are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(31)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lightspeed Retail is a versatile software that caters to a range of industries, including retail, grooming, and lodging. Users appreciate its ability to handle transactions seamlessly in these various sectors. Additionally, the software offers valuable analytics tools that allow users to track purchase history, enabling them to make informed decisions for future offerings. This feature has proven particularly beneficial for businesses looking to grow and improve their operations. Many users have found the inventory control capabilities of Lightspeed Retail extremely helpful for tasks such as conducting year-end inventory assessments and transferring products between locations. By having a comprehensive understanding of their inventory, businesses can effectively manage their stock levels and optimize the use of resources. The ability to implement Lightspeed Retail across an entire company streamlines processes and facilitates quick issue resolution. Users have found it much easier to resolve any problems or discrepancies as all relevant information is accessible through a centralized system. The reports and analytics provided by Lightspeed Retail are highly valued by users as they offer valuable insights into their businesses. By analyzing sales data, trends, and customer behavior, businesses can make strategic decisions to drive growth and boost profitability. The cloud-based nature of Lightspeed Retail offers greater flexibility and accessibility, allowing users to access the system from anywhere without being tied to a specific location or device.

Lightspeed Retail has proven useful in a variety of settings. For example, in a campus bookstore, the software serves as a simplified and modern point-of-sale system, making transactions smoother for employees. It has also been successfully utilized in brick-and-mortar stores across multiple locations and integrated with other platforms such as loyalty programs, Mailchimp, and Homebase. In the context of retail stores like LIJ retail group or pet supply stores, Lightspeed Retail acts as a reliable source of truth for inventory, orders, and customer information across all channels. This holistic approach ensures accurate inventory management and enhances the overall customer experience. Other notable use cases include bike shops, where Lightspeed Retail has resolved previous business problems and offered the convenience of remote access. Similarly, garden centers and animal shelters have found value in utilizing barcode scanning at registers and better stock management without the need for external inventory companies. While some users have expressed concerns about the auto-add feature affecting inventory accuracy, overall, Lightspeed Retail is widely used and trusted as a reliable point-of-sale system that effectively manages transactions and inventory for brick-and-mortar stores. The software has also made it easier for businesses to integrate with other platforms and streamline operations. The integration with LS Ecom allows users to expand their reach and sell products online, opening up new avenues for revenue generation. This seamless integration ensures that inventory and pricing remain accurate across various channels, including warehouses and online platforms like BigCommerce. Lightspeed Retail has also addressed the need for in-house purchases for customers who prefer not to buy online.

As the main point-of-sale system in a garden center or an animal shelter retail area, Lightspeed Retail enables smooth transactions using barcode scanning at registers. Additionally, it assists with record-keeping and reconciling inventory levels periodically. Customers appreciate the convenience of accessing Lightspeed Retail from anywhere, thanks to its cloud-based nature. Its modern interface has simplified tasks for employees, making their jobs more efficient and enjoyable. Furthermore, the software's analytics capabilities have provided valuable insights to users, allowing them to make data-driven decisions that contribute to their business growth.

While some users have encountered issues with certain features such as the auto-add function affecting inventory accuracy, overall, Lightspeed Retail continues to be a go-to choice for various industries seeking efficiency and growth in their retail operations. As a comprehensive solution for point-of-sale, analytics, and inventory management, it offers reliable support for businesses looking to streamline operations and drive success in their respective sectors.

Based on user reviews, users commonly recommend the following for Lightspeed:

  • Explore additional options to add value: Users suggest exploring additional features, such as Analytics, to enhance the subscription and get the most out of the system.

  • Utilize reporting and setup features: It is recommended to take full advantage of Lightspeed's reporting and setup features in order to optimize data management and analysis.

  • Try out the free trial before purchasing: Many users highly recommend taking advantage of Lightspeed's free trial to experience its versatility and user-friendliness firsthand before making a purchase decision.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Lightspeed Retail as our point of sale system for our 2,000 sq. ft. retail business, currently carrying over 8,000 active SKUS. As far as basic transactions and inventory management, it does a fantastic job. We also heavily use the customer management features of it, as well as heavy use of the special order features.
  • Great for scanning in items
  • Master Orders for generating purchase orders across multiple vendors at once
  • Ability to track multiple vendor costs
  • With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
  • Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
  • Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
  • Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
  • Weak system for receiving purchase orders.
  • Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
For retail environments with small a smaller SKU assortment and fairly straightforward receive item, sell item needs, Lightspeed is a great choice. When you start to get to larger SKU assortments and more complicated inventory reorder requirements, look elsewhere. Also cloud-based with no kind of off-line support, so bear in mind if you are in an environment where internet connection isn't always fully stable. Label printing is also limited, with very little off template printing support, so if you need more information on your labels than the default, ensure you see actual evidence of it before committing to Lightspeed.
  • Sales transactions
  • Purchase Orders / Master Orders
  • Special Orders
  • Easy to set up compared to other Point of Sales systems, if you have your data ready to go, you'll be up relatively fast with Lightspeed Retail.
When we used Revel Systems Point of Sale systems, we had problems for many months where each device would mysteriously show different pricing for the same product, which is a no-go in a retail environment, this has been several years ago, so unsure if they fixed that, but Lightspeed does not have that issue. Revel did have an off-line mode at the time, which Lightspeed is lacking.
Shopify, Google Workspace (formerly G Suite)
4
Sales associates
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