Central vs. LogMeIn Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Central
Score 8.6 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
LogMeIn Pro
Score 8.0 out of 10
N/A
N/A
$30
per month
Pricing
CentralLogMeIn Pro
Editions & Modules
LogMeIn Central
$80
per month (minimum 25 computers)
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Offerings
Pricing Offerings
CentralLogMeIn Pro
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans are billed annually.
More Pricing Information
Community Pulse
CentralLogMeIn Pro
Considered Both Products
Central
LogMeIn Pro

No answer on this topic

Top Pros
Top Cons
Features
CentralLogMeIn Pro
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Central
8.6
89 Ratings
3% above category average
LogMeIn Pro
8.0
14 Ratings
4% below category average
Screen sharing9.581 Ratings9.213 Ratings
File transfer9.086 Ratings8.513 Ratings
Instant message8.159 Ratings6.811 Ratings
Secure remote access with Smart Card authentication7.915 Ratings7.34 Ratings
Access to sleeping/powered-off computers8.164 Ratings7.713 Ratings
Over-the-Internet remote session9.587 Ratings9.314 Ratings
Initiate remote control from mobile8.572 Ratings7.69 Ratings
Remote management of servers & workstations8.779 Ratings8.812 Ratings
Remote Active Directory® management8.333 Ratings7.89 Ratings
Centralized management dashboard8.776 Ratings8.610 Ratings
Session record9.344 Ratings8.510 Ratings
Annotations7.832 Ratings6.36 Ratings
Monitoring and Alerts7.853 Ratings8.09 Ratings
Multi-platform remote control8.656 Ratings8.211 Ratings
Best Alternatives
CentralLogMeIn Pro
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
Splashtop
Splashtop
Score 9.2 out of 10
Splashtop
Splashtop
Score 9.2 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentralLogMeIn Pro
Likelihood to Recommend
8.7
(89 ratings)
8.8
(14 ratings)
Likelihood to Renew
9.1
(2 ratings)
10.0
(1 ratings)
Usability
9.3
(77 ratings)
9.0
(2 ratings)
Availability
9.4
(124 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
9.0
(3 ratings)
10.0
(6 ratings)
Implementation Rating
8.2
(2 ratings)
10.0
(2 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
CentralLogMeIn Pro
Likelihood to Recommend
GoTo (formerly LogMeIn)
We have a mix of onsite and remote workers. LogMeIn is very extremely helpful for connecting IT to our users when they have issues or need training. Love that we can install LogMeIn on our machines and connect without having to send links or support codes to our users. It simplifies the process of helping an already frustrated user. We use LogMeIn for shadowing our RDS sessions and prefer it over Microsoft's as LogMeIn handles multi-monitors much better. We have several Engineers that need to connect to various production machines, and we use LogMeIn for this. The Engineers can connect to work with the equipment users to either troubleshoot issues or work on R&D. I Would really like to see some better logging/auditing functions that could be used as part of a defense-in-depth strategy that can be automated to send alerts to the IT department when anomalies are spotted (i..e. unusual logins, too many repeated failed authentications, accounts logging were not supposed to, etc.). Would also like to see some better reporting that could be used as part of incident responses for cyber events that could help with diagnosis and remediation.
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LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
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Pros
GoTo (formerly LogMeIn)
  • Fast remote access, no delay and no problem with computers with two or more screens
  • You can draw on the user's screen, lock the keyboard and mouse, and all of it is software that has logs for auditing
  • Central, also provides silent installation and helps with scripting for GPO enforcement which is a plus when working with multiple users
  • Lists all the computers in your domain that have the tool installed, just click on the desired computer to connect
  • Can remotely access the computer without the user noticing (hidden)
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LogMeIn, Inc.
  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
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Cons
GoTo (formerly LogMeIn)
  • Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
  • More integrations with software such as Antivirus vendors would be nice
  • No Chromebook client at all, and isn't as good with Mac's either
  • You can only have 1 technician on a PC at a time
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LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
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Likelihood to Renew
GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
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LogMeIn, Inc.
It works great
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Usability
GoTo (formerly LogMeIn)
It outperforms other remote support options like Remote Connect. CMD instructions can be executed in the background without bothering the current user. I've used a lot of remote desktop programs, but this one is superior to TeamViewer and AnyDesk. more trustworthy and takes less time. Installing it in administrator mode is possible. It aids in cost reduction since waste is decreased by making sure to choose more suitable software solutions in accordance with a firm's requirements.
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LogMeIn, Inc.
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
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Reliability and Availability
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
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LogMeIn, Inc.
Always there as long as there is an internet connection
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Performance
GoTo (formerly LogMeIn)
No answers on this topic
LogMeIn, Inc.
It loads quickly,
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Support Rating
GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
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LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
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Implementation Rating
GoTo (formerly LogMeIn)
its quick and easy
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LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
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Alternatives Considered
GoTo (formerly LogMeIn)
The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very reliable and top-notch.
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LogMeIn, Inc.
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
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Scalability
GoTo (formerly LogMeIn)
No answers on this topic
LogMeIn, Inc.
The view is a little blurry. The resolution could be better
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Return on Investment
GoTo (formerly LogMeIn)
  • It has allowed us to saved on travel expenses by being able to fix issues remotely versus having to send some out
  • Tech turn around time has been greatly improved being that most issues they are able to fix remotely
  • Also able to save on training expenses because we do not have to acquire spaces and things to ensure that we get everyone trained in time for season
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LogMeIn, Inc.
  • Save time
  • Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
  • It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems
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ScreenShots