Microsoft Yammer

Well suited to have one place for many people to collaborate and contribute. Project teams can use it as a online repository, hold discussions that people can get to on their time, reduce the need for distribution list email blasts, give public praise to team members.

If you are an organization that does not allow social integrations to your technology tools, Yammer provides a good option that allows for some engagement activities while limiting exposure to tools outside the Microsoft 365 ecosystem.

Yammer is well-suited to serve as an internal social media platform for company events.
The user interface and quick and response.

It is not appropriate for detailed, in-depth conversations.

Microsoft Yammer is well suited for enterprise collaboration groups.

I have not used much of the support, but for the few times I have, problems have been solved quickly.

We are a company with 50 employees with seven different departments. It helps us communicate across the company as well as departmental messages. Good for storing process related messages and documents. We encourage new employees to read through the history of specific groups so they understand processes, decisions, and actions.

We have never had to use the support for Yammer. The tool works well and we have not come across any bugs. User Interface is simple and easy to use, similar to other forum type products, thereby removing the need for any extensive training. Team members are invited in and immediately are able to start using the tool.

Microsoft Yammer is well suited for a collaborative environment where employees have the opportunity to work with one another in a very casual way. It is less appropriate when using the platform for very serious conversations. We’ve found it to be more of an instant messaging software, so we would recommend staying away from it if it needs to be more than that for your organization.

I’ve never needed any additional support from Yammer. We’ve yet to run into any issues with it, so I think an 8 is very fair based on the assistance that has been provided to us with Microsoft Yammer in the past. Please keep up the great work with the product!

Yammer provides a social network experience for the enterprise, providing a "Facebook for work". Its mobile app provides an excellent user experience, showing the full mix of communications happening across topics and teams. The web app, while it hasn't evolved much in the last few years, provides a good experience consuming news. Personally, I use Yammer every morning to see what's happening across my company and comment, like, and share to interact across silos.

As long as the size of the network inside of Yammer is managed - likely partitioning a large organization into business units, etc., - then Yammer provides an excellent platform for social news and "bottom up" collaboration across teams. Its free-form posting style, including articles and polls for interactive content, helps break down silos across the organization. Contrasted with the boring world of email, Yammer is a tantalizing world of pictures, GIFs, and videos.

At LiveTiles, we share company and team news via Yammer, enabling others to see the progress and milestones - from a new office to a new customer - without the heavy burden of a company newsletter or similarly curated content. Even though we have fully adopted Teams for day-to-day, intra-team communication, Yammer is still the gold standard for inter-team communication.

Since acquiring Yammer, Microsoft has made only a modest investment into the evolution of the product. While the service has been 100% reliable for us - across not just our small company community, but also across much larger Microsoft networks in which I participate - the UX is stagnant. Aside from adding GIFs to the platform a couple years ago, almost nothing has changed.

Yammer makes sense when you need to quickly collaborate with different groups of people. It probably makes less sense if you already use a similar platform or if you need a more robust project management/file storage option.

The how-to and help information was always helpful but I never needed to contact Microsoft.

Yammer is great for segmenting your audiences. If you want only one specific group of people to see a post, say, those following Corporate Social Responsibility, you're able to tailor your post to those followers. Yammer is a new form of communication for the workplace - instead of sending stale, formal emails, Yammer gives you the ability to add gifs, emojis, and images to spice up your announcement or even make a flu shot event seem more fun.

I think it's best used for more casual announcements. I don't think it's appropriate to post something all employees NEED to see, like a fire drill announcement, because not everyone who needs to see it may see it.

It's still a struggle getting all our employees signed up for Yammer. While the process is easy, there was a lot of pushback because there are so many channels of communication in place already. We have maybe half of all employees on Yammer now. It's progress, but we may never have everyone signed up.

Yammer took several months to successfully implement on the communications team and a few more months after that to get a sampling of employees on the site. It wasn't an easy process explaining to leadership why they should be on another mode of communication or to career employees how Yammer is used differently than email.

Yammer is a great way for storing tribal knowledge about the team, the customers, and best practices. Yammer has a great search ability, allowing users to go back and find old topics and articles. Yammer may not be the best tool for brainstorming or nuanced conversations as the tone is lost and the feed is very linear.

If you want social media for your enterprise with good communication and collaboration features, Yammer can be your product. If you don't want to provide a platform for potential distraction, Yammer is not it.

As always with Microsoft products, the support is good if you have the right person to talk to. So make sure you get to talk to the right person. There are customer supported forums also that can be of great help.

Small company setting where people know each other. If it is a large corporation, it could get annoying with too many people sending messages to each other.

I haven't had to use support for Yammer.

Great for medium or large groups where Teams is too insular to include everyone.

I have never asked for support for this product. Never had anything go wrong! The survey won’t let me continue unless I write more but I have nothing to say about support for Yammer because I have never used it. I also had to provide a rating but it should be NA, not a score.

Yammer is well suited to an organization that has many satellite offices where people of different skill levels do the same or similar jobs

I have not had to contact them for support.

Microsoft Yammer is able to be used to help connect staff that may not otherwise network with one another. Resources being shared that would allow for teachers to save time and be able to see some ideas of what colleagues are doing. I think it would not be appropriate for one person that would like to share between another, I think its more for a group connection.

It works fine but there is nothing unique about it, looks and feels like every other posting service. If you are used to using any other service this is good because it looks like the other ones. Should gain good traction from users since it is easy to use and figure out.

Yammer helps spur collaboration and networking across our entire organization. We have associates that work at several locations across the globe so Yammer serves an important function in bridging the distance between people. Microsoft Yammer is thus well-suited to bring different groups of stakeholders across different organizations and locations together to collaborate around shared initiatives or interests.

Yammer does a great job of creating a sense of informal community within a business unit. It also seems to do a pretty good job of building team-rapport while breaking down communication barriers. One can easily upload a document and collaborate with others across states and internationally. Yammer is very well suited for networking opportunities and allows others to follow specific individuals or groups of business units.

On the other hand, Yammer can potentially err too much on the side of a social networking tool. There can be instances where this tool can actually cause slower productivity amongst employees. One has to be more careful due to the 'facebook-like' nature of this tool. Therefore, it is extremely important to have moderators who can help guide discussions and keep people relatively on-task during business hours.

It is good if properly/responsibly used to create communities across the company, rather than hoping that it would happen on its own. And instead of dealing with cumbersome email distribution lists, announcements can be made at a click of a button.

It adapts very well in companies that want to maintain a privileged and secure communication, which allows the transmission of confidential information. It adapts very well as a means of corporate communication because it provides ideal job options for the presentation of results or communications in a simple way. It adapts very well as a means of communication for the organization of major events, and to establish communication at a distance in a fluid way.

It is not well adapted for the exclusive use of an exclusively personal communication network, considering that it is a work tool.

It has no impact on staff performance and even evades our attention. Tech staff is using different apps, so this is yet another messager for them - almost total ignorance of using this solution.

We no longer need to send multiple messages when an urgent communication is needed- for example- an outage, a scheduled or unscheduled service disruption notice or any other important announcement.
We have not clearly defined the needs of this tool to the employees.
Older employees still stick to emails.

It served as a great benefit as a corporate social network. It made daily stand ups near obsolete and we were able to always keep a constant line of communication open with the team.

Yammer is easy to use and set up because it comes as part of the Office 365 suite of tools from Microsoft. It's possible to enable and set up within a few hours. The hardest part is to figure out how to use it within an organization with access to all of the other Office 365 tools provided by Microsoft. Organizations will need to devise a clear strategy and communicate to users so they know when to use Yammer and when to use other MS collaboration tools like Teams, Groups, or SharePoint.

Great for rapport among teammates and organizations. Great communication from all levels of the company.