Overview
What is Olark?
Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.
Olark is worthwhile!
Great tool for basic chat communications! Not robust enough for a large corporations needs though.
Olark Makes it Simple to Chat with Customers in Real Time
Olark is Okay...
Olark for Customers
Chatting Made Easy
Olark - A must have for your business!
Olark, your household chat platform
Olark - Cheap and simple. Don't get fancy though....
Olark gets it done.
Reviewing Noah's Olark - A Live Chat Tale
Olark is great!
Chat and your users will like you better.
Pros: …
Try Olark On a Lark
This Little Birdy Says...
Pricing
Self Service
$19.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Olark?
Olark Video
Olark Integrations
Olark Competitors
Olark Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(36)Community Insights
- Business Problems Solved
Olark is a versatile live chat software that is widely used by customer service teams to provide immediate support to customers during the checkout process. By utilizing the chat widget on their website, customer service staff can engage with potential clients and address any questions or concerns they may have. The software also offers the option for screen sharing, which proves to be particularly useful when clients struggle to describe their issues. Additionally, Olark's chat archives are highly regarded for their convenience, allowing customer service representatives to reference past conversations and follow up with customers effectively.
Furthermore, Olark is praised for its ease of use and reliability, making it a popular choice among businesses of all sizes. The software offers a range of customizable features such as initiating conversations based on specific customer behaviors and storing chat transcripts. It also integrates seamlessly with popular platforms like Salesforce, Desk.com, and Zendesk, further enhancing its functionality and versatility. While some users have noted that stronger analytics capabilities would be beneficial, Olark has proven to be effective for companies with up to 15 employees actively engaged in chat support. Overall, Olark not only improves customer support but also helps businesses capture more leads and increase sales opportunities.
Attribute Ratings
Reviews
(1-5 of 5)Chat and your users will like you better.
Pros: Olark is very reliable, has many well thought out features and has very helpful customer service (via chat of course) when you need them. Its very customizable, intuitive and quick and easy to set up and maintain. Olark's features include - starting conversations when customers preform specific behaviors, storing transcripts, noticing when a customer is back for a 2nd visit, and acts as a "contact us" box when your chat agents are offline. You can have multiple employees on chat at the same time - though you do have to pay by user. They also integrate into a number of other platforms such as Salesforce, Desk.com and Zendesk. Though these integrations are rather limited.
Cons: I would love to see them get a bit stronger on analytics - they don't offer much in that department but you can include them in Google Analytics which gets you most of what you need to know. It'd be great if their integrations were a bit stronger (or if you could use more than one at a time). It can also be tricky to use if you have more than 15 employees that will be on chat.
All in all I highly recommend Olark and have enjoyed working with them over the past years!
- Customizations - It's easy to get it to do what you want it to.
- Intuitive features to get your customers to interact
- Customer Service - they are there when you need 'em!
- Nice clean design
- Analytic - They don't give you much, but you can tie it into Google Analytics
- Integrations are basic
- Difficult to use with > 15 employees
- Faster lead conversion
- Stronger, faster customer service
- Happier customers - with more trust in our product
- Faster response to bugs
Try Olark On a Lark
- Screen share is an invaluable tool for offering that support to customers who are not completely computer savvy and require some special TLC.
- Provides a user-friendly chat window - easy to read, and navigate.
- Also, Olark customer service whenever I've had an Olark question proves very helpful.
- Doesn't easily allow you to email a transcript of the chat you've had to a customer.
- Copy and pasting of chat information is difficult.
- Screen share sometimes does not work.
- I believe our customers are much happier as a result of us being able to directly address any issues they have - cancellations, technical difficulties, profile assistance, etc. This fosters return customers.
- Negative impact would be that we spend time speaking with people who could not possibly be converted into sales leads - minors - who are on the internet to pass time.
- zopim
This Little Birdy Says...
- I think Olark does an excellent job of making an easy to use product that anyone can pick up in a matter of minutes.
- Olark's overall site design and layout is clean, tasteful and playfully their own. It's easy to find exactly what you need.
- This doesn't have much to do with the actual use of the product, but Olark has built an enduring brand that I find incredibly charming, relatable, and fun. I love their updates on their retreat and the way that they enthusiastically talk about their identity.
- I hate the fact that I can't create the username I want. Olark only has one server and I have a common name. I'm the only Jacob in our office, but because Olark has one central server, I have to be Jacob10 because one of their other clients has that username.
- I wish I could see more information about previous conversations with returning customers. Simply saying "this is a returning customer" doesn't do me much good.
- Certainly better customer service. I know we have a bad site, but I've had customers say we have a great site many times before. I know Olark has something to do with this.
I hope they've added a queue feature
Other than that, Olark was a comprehensive product with excellent user support. If they've implemented a queue feature, then more power to them! I'd certainly recommend them as an option if my current company ever decides to go the chat support route.
- Ease of contact - customers don't have to call
- Easy to understand - click and chat, anyone can understand that
- Good support for users - if something goes wrong the Olark team is on it
- Excellent chat logs
- Queue for customers - instead of piling several customers on a chat agent at once, queue the users for singular service, which actually results in a BETTER overall customer experience
- Primarily, it was simply another channel on which our customers could reach us, which increased customer trust.
Do you want to personally interact with your customer base?
- The program itself entails an incredibly easy set up with user-friendly features. It is also possible for multiple Operators to speak with customers/visitors at once - this particular feature can be useful if there is a large surge in visitor traffic.
- When logged into the LiveChat feature, Operators are able to see the visitor's location in the world, what pages they're looking at on your site, as well as previous pages browsed and lapsed time exploring your site.
- Olark also offers a great deal of custom features - it's a bit difficult to explain thoroughly, but for example, one may choose to customize the site's chat feature by creating a pop-up chat widget, or a "click to chat" feature image.
- Not really an area of improvement for Olark specifically, but I will offer that it is incredibly important to keep in mind your company's "shopping hours" or peak traffic times (there is a Reports feature on the software that allows you to analyze peak traffic times).
- Transcript history can be a little tricky - if you're searching for a specific past conversation, sometimes you may get multiple search results and have to sift through them until you find exactly what you're looking for.
- I'd also offer that you will occasionally come across folks that are on your site to cyberbully or say nonsensical things. While there isn't an absolute fullproof way to deal with this, Olark does offer a nice "block" feature to disregard any unwanted conversations.
With regard to well-suited or less appropriate scenarios, I think the most important thing is to know your customer base and traffic flow to your specific site - what exactly do they prefer? What would they like to see in the future? What can you do to help them? How can you provide better customer service, and via what medium?
- Better customer service by far - we are able to speak to multiple customers simultaneously and address various questions and concerns through one software program.
- In many ways, it seems that we have an edge over our competition - several similar companies don't offer this sort of service and haven't even considered offering such a service.
- Employee efficiency has also improved greatly - many employees are able to multitask and accomplish other tasks or assignments while operating the Olark Live Chat.