Website integration (19)
Product management (19)
Product catalog & listings (19)
Product variations (19)
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Oracle CX Commerce (formerly Oracle Commerce Cloud) is presented as a unified commerce solution for B2B and direct-to-consumer ecommerce. It allows users to leverage real-time customer actions combined with customer lifetime data to deliver buyer-specific experiences anywhere they expect, at scale. Integration into financial, inventory, and supply chain data are present to simplify the management of complex omnichannel selling, and enable configurable and bundled goods and services to be sold on self-service channels, and creates a path to new business models with the goal of delivering more consistent customer relationships and greater revenue predictability.
The vendor states with Oracle, companies are meeting the unique demands of their businesses and boosting online sales with native search capabilities, intuitive experience management tools built for the business user, and AI-driven personalization. Oracle CX Commerce is built with an API-first approach, to give commerce practitioners the necessary agility to adapt as business and customer needs change, and the ability to continuously differentiate the experiences that keep customers engaged.
Oracle offers a suite of integrated customer experience (CX) applications to enhance an organization’s self-service capabilities including CX Commerce, CPQ, Subscription Management, and CX Content, as well as CX Sales, CX Marketing, and CX Service solutions to make every customer moment matter.
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: eCommerce security
- Supported: B2B features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
|Mobile Application||Apple iOS, Mobile Web|
- Their technical support is amazing
- Webhook Service is great
- Integration is easy
- Modern framework
- Upgrades are free for customers
- No log access to troubleshoot issues
- Changing of skins is not easy
- Documentation is not great
- Little technical knowledge is required
- Helps to boost revenue by recommending products to clients based upon previous purchases
- Helps to keep accounts payable and receivable continually updated with routine sync
- Helps provide support across multiple currencies
- Could provide a more detailed search system to let clients better search for products
- Pricing models for this type of software could be better evaluated
- Faster transaction processing speeds
- Multiple modes of payment.
- Daily overnight sync of data to update the accounts payable and receivable.
- Customer feedback - buying experience has never been so rich and delightful due to personalized UI's.
- Advertisements of our products.
- Customer experience - Oracle CX is already a leader and I bet they'll make it even better surpassing all expectations.
- They've [been] the best eCommerce model solution for any kind of business at least for book publishing and logistics management - thus can't complain here either.
- Support for multiple currencies
- Management and segregation of data
- Support for a wide range of API integrations
- Ability to manage catalogs and pricing engine
- Documentation and knowledge management can improve
- Logging and better access to admins will help
- B2B and B2C commerce
- Organizations needing greater flexibility and faster integration
- Organizations looking for modern UIs
- Organizations looking for low total cost of ownership
- Greater flexibility in setting up storefronts
- Automatic, regular, and smooth upgrades
- If you're looking to develop your own functionality or heavy customization that deviates from industry best practices
- It uses an effective algorithm to provide users with product recommendations based on other products they’ve previously viewed.
- It comes with a decent support platform, where Oracle is attentive and provides help diagnosing issues that may arise within the environment.
- Oracle CX Commerce comes with a developer tool known as the DCU Tool, which is very helpful when it comes to pushing changes from environment to environment. The DCU Tool is also a good resource to use for source control.
- Oracle CX Commerce lacks on detailed documentation. While there is documentation available for most features, it is often hard to follow and comes off as very general.
- In the past when raising bugs to Oracle Support, the issues have gotten attention and have been documented as known bugs, however Oracle could provide more information to the user when they are planning to fix the bug in a future release. Often times, it is unknown when the issue will be fixed.
- The platform has behavior that does not always perform as expected every time. One example includes publishes not always pushing all selected changes, thus requiring a second publish to push all selected changes. Another example includes searches not always returning the same expected facets every time.
- Having a unified admin.
- Easy access to a wide range of APIs.
- Responsive Store front.
- Improved scheduling for imports and exports.
- Ability to edit catalog from store front.
- Search auto suggest.
The backend is also far, far more easily utilized than our previous home grown solution, which required a significant amount of IT and programming help to add or modify any products. With Oracle Commerce Cloud, marketing can easily add, adjust, and categorize products without IT involvement.
- OCC is mobile friendly and you can create different views easily
- IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within
- A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results
- Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors.
- We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently.
- Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.
The user friendliness is certainly the most beneficial - we've previously had to rely on an overwhelmed IT and programming staff, whereas now marketing can deal with far more backend items. A/B testing items on a live page and automatically implementing the "winning" variable is hugely beneficial - especially since marketing can endlessly try new things easily.
However, the initial implementation and build out still seems difficult and fraught with the possibility of difficult to fix errors. Documentation appears to be sparse, or at least spread across a wide variety of areas. A step-by-step onboarding process would help.
- Ability to create and manage content for non-developers - Although we have a core development team, we use this feature to off-load some of the site management responsibilities from our developers.
- Responsive site creation - Sites that are created through Oracle Commerce Cloud are responsive, therefore being able to be viewed properly across all screen sizes.
- Exceptional customer service - Customer Service hours are convenient and are accessible by phone or email. Getting a representative for support is a fairly quick process using either of these methods.
- Absence of an IDE - Changes that our developers make on their local IDEs have to be uploaded back to the Cloud, and vice-versa. It would be nice to make these edits/changes in real-time.
- Pricing models need improvements - Pricing models are pretty harsh and probably out of the scope for medium-sized companies and smaller.
- Slow transaction processing - Not something that happens very often, but there will be times where it takes over 10 seconds for a given transaction to be processed.
- 100% cloud solution
- Easy to customize
- Fast implementation
- The product allows you to customize/personalize the eCommerce experience for each user.
- It lets you load different catalogs and/or prices for different customers.
- It allows sales staff to log in to their own accounts and "impersonate" a customer account to gain access to their order history, place an order on their behalf, etc.
- The various components of ATG make it somewhat complex to configure and manage. For example, in addition to the main ATG Commerce module, you have others such as BCC, Endeca, WCS, etc.
- It can be difficult to find support staff for ATG Web Commerce because it is a very specialized skill set. Those who do support it demand a high salary.
- The architecture (number of servers, etc.) requires a fairly large footprint.
If you are looking for a small-scale commerce solution, I think this would be overkill.
My colleagues and I have utilized PipelinePros as a reference for suggestions and troubleshooting. It is an online community specifically for Oracle ATG Web Commerce. It is helpful to get some insight into how other companies and users of the product solve similar issues to those that we experience.
- B2B configuration options cover all the basic use cases.
- The product management tool is good compared to others I’ve used.
- 4 updates annually mean that new features are available to provide more value from the tool.
- Nascent tool means limited robustness.
- Logging to capture errors is not built into the level that is meaningful to end-user making troubleshooting difficult.
- Lack of resources and community to learn how to use the tools (due to the relatively new product).
Not suited for users without a developer (or 3) on staff.
- Commerce - Hands down this product delivers on its name. It handles the commerce process flawlessly.
- Guided selling/faceting/search - The search product is phenomenal. The ability to make any product information detail searchable is powerful.
- Catalog organization - Easy to organize products into sensical categories and apply multiple categories to the same product.
- The support process is poor. Many tickets take weeks to resolve and even then the support specialist isn't very knowledgable about the product.
- Documentation is vast but it's difficult to search through and often isn't specific.
- The API is more useful than the AdminUI.
- Saving code within different widgets to reuse on different pages
- Webhook connectioms
- Ease of uploading widgets
- Documentation on commerce cloud
- Better support on Severity 1 tickets. There have been times I do not see a resolution for a month
- More detailed information on errors from different job failures
- Rapidly update product assortment and merchandising presentation.
- Responsive design reduces development time for desktop, mobile and tablet versions of the web site.
- Server infrastructure and CDN provide a reliable and extensible platform manages traffic bursts created by email, catalog mailings and fourth quarter seasonal surge.
- Integration with other Oracle web products, particularly Responsys. The more we can leverage our red apps together the better.
- Development of new services, such as Experiments and AI Apps, requires extensive trouble shooting by the customer. We can spend months working with Oracle to get these services to work correctly. On the plus side, Oracle is clearly committed to solving the issues we find and works aggressively to resolve problems.
- Upgrades to the application always seem to require a patch or two. This frequently extends the upgrade schedule, effecting our implementation plans and our own site enhancement schedule.
User groups are a great way to connect with people who deal with the same issues you have. They provide a way to share best practices and tips.
- OCC has internationalization capabilities and makes it easy to build multinational and multilingual online shops.
- A business user can easily extend the catalog structure by adding new product attributes. They can also change the look and feel/design of the page without development.
- It is easy to add new functionalities by creating some widgets which can be uploaded to the target environment. So it is very easy to extend the payment gateway and add new payment providers.
- Release cycles are much shorter and less CRs are needed.
- There is no integrated IDE. Development takes place outside of the Cloud and needs to be uploaded after every change.
- No versioning of the code within the cloud. It needs to be done in external systems.
- The code can be changed in the cloud, but then needs to be backported into the IDE and the version control system.
The experience other Oracle customers and partners have had with the Oracle Commerce Cloud. PipelinePros is an independent customer user group and also involves solution providers. It is easy to differentiate between customers and solution providers and all benefit from the knowledge and experience they share in the community. Webinars and events also help to do networking and share experience.
- Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
- Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
- Customer service is always available and can be accessed through both email and phone around the clock.
- More administrative control would be helpful in regards to estimates and quoting as this was something we did regularly in legal but had to go outside the system.
We used the Oracle group for most of our Oracle products that we used in our company for assessing job aides as well as posting questions and issues. We didn't need to use it so much for Oracle ATG; however, for the other products we were using we were able to resolve most of our issues and improve our work with the help of the community.
- Product and SKU management
- Product page display
- The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
- The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
- Its base features are very good, it is easy to use.
- Built-in customer personalization.
- It is easy to integrate with other Oracle families.
- Expensive in terms of pricing and maintenance.
- User interface is little bit slow in performance.
- We are facing some difficulties in functionality set up and templates.
- I think ATG is a well designed powerful eCommerce framework, it is a pioneer MVC framework.
- ATG has lots of good features like well designed database schemas, commerce modules, request pipeline, commerce pipeline, object relational mapping with caching (also called repository), dsp tag library and much more.
- ATG has good and comprehensive documentations.
- Developers might need to spend a little more time to learn the entire framework