Oracle CX Commerce

Oracle CX Commerce
Formerly Oracle Commerce Cloud

Score 8.1 out of 10
Oracle CX Commerce

Overview

What is Oracle CX Commerce?

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.
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Recent Reviews

Oracle CX Commerce

8 out of 10
December 07, 2020
Support for customers using this product, we support managing the Ecommerce system, and supporting interactions with other products. This …
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Popular Features

View all 20 features
  • Product management (19)
    9.2
    92%
  • Website integration (19)
    9.2
    92%
  • Product catalog & listings (19)
    9.2
    92%
  • Product variations (19)
    8.9
    89%

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Pricing

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What is Oracle CX Commerce?

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

9Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.7Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.8Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

9Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

9.3Avg 7.8
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Product Details

What is Oracle CX Commerce?

Oracle CX Commerce (formerly Oracle Commerce Cloud) is presented as a unified commerce solution for B2B and direct-to-consumer ecommerce. It allows users to leverage real-time customer actions combined with customer lifetime data to deliver buyer-specific experiences anywhere they expect, at scale. Integration into financial, inventory, and supply chain data are present to simplify the management of complex omnichannel selling, and enable configurable and bundled goods and services to be sold on self-service channels, and creates a path to new business models with the goal of delivering more consistent customer relationships and greater revenue predictability.

The vendor states with Oracle, companies are meeting the unique demands of their businesses and boosting online sales with native search capabilities, intuitive experience management tools built for the business user, and AI-driven personalization. Oracle CX Commerce is built with an API-first approach, to give commerce practitioners the necessary agility to adapt as business and customer needs change, and the ability to continuously differentiate the experiences that keep customers engaged.

Oracle offers a suite of integrated customer experience (CX) applications to enhance an organization’s self-service capabilities including CX Commerce, CPQ, Subscription Management, and CX Content, as well as CX Sales, CX Marketing, and CX Service solutions to make every customer moment matter.

Oracle CX Commerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Oracle CX Commerce Integrations

Oracle CX Commerce Competitors

Oracle CX Commerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Mobile Web

Frequently Asked Questions

Oracle Commerce Cloud is an eCommerce solution designed for both B2C and B2B business. It is packaged as modular SaaS platform with capabilities in support of A/B testing, drag and drop building, automatic updates, and more.

Salesforce Commerce Cloud and SAP Commerce Cloud are common alternatives for Oracle CX Commerce.

Reviewers rate Shipping highest, with a score of 9.8.

The most common users of Oracle CX Commerce are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (60)

Attribute Ratings

Reviews

(1-19 of 19)
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Score 9 out of 10
Vetted Review
Verified User
Oracle CX Commerce is a powerful eCommerce cloud platform that offers great customization of the product. Also, it is well suited for the organizations where the employees from the IT department are less since the marketing or the sales team can handle the product alone and not much intervention from the IT department people is required to handle this. Also, it provides free upgrades to its customers. The marketing team can easily research the product, track the usage, and order seamlessly.
Score 10 out of 10
Vetted Review
Verified User
Oracle CX Commerce (formerly Oracle Commerce Cloud) is very well suited for B2B commerce transactions. The wonderful thing about this software is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides my organization with greater flexibility and quick integration processes. I would recommend this to any organization trying to set up their own storefront.
Score 10 out of 10
Vetted Review
Verified User
As a techno functional person, one thing I can say is that their usage of APIs make the platform so innovative and solely based on some of the APIs it has evolved much faster than its competitors. It has suited most of its users who are buyers of client products and services just because of personalized experiences across all channels, thus amazing the buyers and bagging their mind shares. The Oracle CX Commerce platform has boosted subscription footfall and is a blessing with its flexibility and all roundedness.
Score 9 out of 10
Vetted Review
Verified User
Well suited for
  1. B2B and B2C commerce
  2. Organizations needing greater flexibility and faster integration
  3. Organizations looking for modern UIs
  4. Organizations looking for low total cost of ownership
  5. Greater flexibility in setting up storefronts
  6. Automatic, regular, and smooth upgrades
Less appropriate
  1. If you're looking to develop your own functionality or heavy customization that deviates from industry best practices
December 09, 2020

A good eCommerce platform

Score 5 out of 10
Vetted Review
Verified User
Oracle CX Commerce [(formerly Oracle Commerce Cloud)] is well suited for businesses who want to, or are planning to, sell products online. This can include buy online ship to store, buy online pick up in store or buy online ship to home. It is less appropriate for users who are not planning to sell any products, but would rather post information online, such as a blog.
December 07, 2020

Oracle CX Commerce

Score 8 out of 10
Vetted Review
Verified User
I find that it is suited for groups that have a small IT force and do not wish to invest in support of their infrastructure. The fact that a business user can work with the design product and the APIs is a big plus. In a case where the group wants a solution with a ready build front end this might not be the right solution.
Michael Weissberg | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Oracle Commerce Cloud seems to have a lot of ties to other systems (of course, other Oracle systems, but also others) which can ultimately provide a lot of additional benefits by having multiple systems talk to each other. For example, marketing automation can interact with OCC and an ERP system.

The user friendliness is certainly the most beneficial - we've previously had to rely on an overwhelmed IT and programming staff, whereas now marketing can deal with far more backend items. A/B testing items on a live page and automatically implementing the "winning" variable is hugely beneficial - especially since marketing can endlessly try new things easily.

However, the initial implementation and build out still seems difficult and fraught with the possibility of difficult to fix errors. Documentation appears to be sparse, or at least spread across a wide variety of areas. A step-by-step onboarding process would help.
Score 8 out of 10
Vetted Review
Verified User
Oracle Commerce Cloud is probably only well-suited for large companies due to its harsh pricing models. For smaller companies, I would recommend services that are similar to Shopify. If your organization has a core development team that will have enough time and resources to manage an e-commerce site on their own, Oracle Commerce Cloud may not be the best experience for them.
Score 10 out of 10
Vetted Review
Verified User
The best thing is the commercial model. If your company performs fine, you don't overpay for it. If your conversions are increasing, you don't overpay for it. If you create other businesses, like a marketplace, you don't overpay for it. There are a lot of possibilities to increase your business and still pay the same for Oracle Commerce Cloud.
Score 7 out of 10
Vetted Review
Verified User
If you are looking for a highly customizable commerce solution, and have the means and manpower to support it, then Oracle ATG Web Commerce would be ideal. You can customize the most minute details outside of the out-of-the-box functionality which in itself is more than capable. Also, it is able to easily integrate with other applications.

If you are looking for a small-scale commerce solution, I think this would be overkill.
Russell Glitman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
With development of Audiences, OCC is particularly well suited for providing UTM and geographic based personalization. We are a relatively small company with just one designer, one front end developer and four merchandisers so there are limits to how granular we can get in using the tools. There are also extensive B2B services available that we do not use at all. For smaller companies, OCC, may be more horsepower than they need.
Heiko Mock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At the moment I don't know of any scenario where it is not well suited. Maybe because of missing functionalities which will come in a different release. I would recommend postponing using Commerce Cloud. But as development usually takes place in Sprints, at least in our projects, I can recommend to start implementing the basic and start with the missing functionalities as soon as they are included in the new Cloud version. But this needs to be aligned with Oracle. So an assessment needs to be done upfront.
In any case, I can always recommend going with OCC, keeping in mind the other integrated products offered by Oracle.
Joseph R. Sweeney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches.
Sean Scott | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Oracle ATG Web Commerce has its roots in older technologies and design from years ago. Over time it's been updated but shortcomings in the original design linger in the product's foundation. It is probably a good, general commerce solution for shops that don't require extensive customization of their web presence but if you find yourself needing to categorize products or offerings in "unusual" ways, or include properties that fall out of the mainstream, the burden of customization will be high.
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