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Brevo

Brevo
Formerly Sendinblue

Overview

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…

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Recent Reviews

Brevo is # 1

10 out of 10
April 18, 2024
Brevo staff has been wonderful as of 4/18/2024. They have been knowledgeable, courteous, and helpful each time I've called. Brevo is …
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Happy with Brevo

8 out of 10
April 11, 2024
Customer Comminication - Mailout of promotion flyers to subscribed customers. Keeps them up to date with current promotions and acts as a …
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Implementing Brevo

9 out of 10
March 31, 2024
Incentivized
We are using the Brevo application for our email campaign of clients who have clicked on our previous outreach campaigns or past clients. …
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Brevo is for you!

10 out of 10
March 31, 2024
Incentivized
The best tool around. Pay as you go sms, whatsapp is great. Plenty of tools and easy intuitive dashboard. Great customer service. Perfect …
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Brevo Support

10 out of 10
March 27, 2024
I use Brevo as my email service. For my emails to be received I had to add DKim and DMarc information to my DNS records which was very …
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TrustRadius Insights

Easy-to-Use Interface: Many users have found the software's user interface to be easy to use and intuitive, allowing them to efficiently …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Email deliverability reporting (186)
    8.6
    86%
  • List management (183)
    8.6
    86%
  • Standard reports (181)
    8.6
    86%
  • WYSIWYG email editor (170)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Lite

$25

Cloud
per month

Premium

$65

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

SENDINBLUE DEMO (MASS MAILING)

YouTube

Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak

YouTube

SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]

YouTube

SendInBlue Review and Demo | SendInBlue Tutorial

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.8
Avg 7.8

Pre-Send Testing

This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.

9.1
Avg 8.4
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Product Details

What is Brevo?

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Brevo Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Reporting & Analytics Features

  • Supported: Standard reports

Pre-Send Testing Features

  • Supported: Link Tracking

Additional Features

  • Supported: Marketing Automation
  • Supported: SMTP (Transactional) Email
  • Supported: SMS Messaging
  • Supported: Responsive Email Design Tools
  • Supported: Import Your Own HTML Design
  • Supported: Email & Phone Customer Support
  • Supported: Excellent Deliverability
  • Supported: Unlimited Contacts
  • Supported: Customizable Sign-up Forms
  • Supported: Advanced Contacts Segmentation
  • Supported: Advanced, Real-Time Reporting
  • Supported: Hard Bounce & Unsubscription Management
  • Supported: Pre-Schedule Campaigns

Brevo Screenshots

Screenshot of Marketing Automation - DashboardScreenshot of Marketing Automation - Sample WorkflowScreenshot of Sample Email Campaign ReportScreenshot of Integrations and Plugins

Brevo Video

Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more! Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
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Brevo Integrations

Brevo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobally Supported
Supported LanguagesEnglish, French, German, Italian, Portuguese, Spanish

Frequently Asked Questions

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Mailchimp, Constant Contact, and Campaign Monitor by Marigold are common alternatives for Brevo.

Reviewers rate Link Tracking highest, with a score of 9.1.

The most common users of Brevo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(302)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.

Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.

However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.

Attribute Ratings

Reviews

(26-50 of 210)
Companies can't remove reviews or game the system. Here's why
February 13, 2024

Free Marketing

Artan Ramshaj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
For starters and beginners I would highly recommend Brevo platform.

Reasonable pricing, and has an entire suite of services to help with marketing, sales and especially newsletters due to friendly interface for managing subscribers and campaigns.

I forgot to mention Brevo has its own mailserver that sends out the emails while replies can be sent directly to our original email. This way we don't have to suffer pesky restrictions from Gmail :)
Score 9 out of 10
Vetted Review
Verified User
Best suited for all the email necessities, but it can be improved the dashboard for all the metrics. It would be awesome to have a builder dashboard. The landing page is not very well develop, it it not so friendly although it is a builder, but it is a good experience how easy and quick you can have a landing published. Another well suited scenario is the integration they made will all the conversations channels, although I had lots of problems doing it, it took us more less 2 month to have the integration, and a girl of our team was the one that solve it, not Brevo.
Jonas Gold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Small and medium and even large companies selling services or e-commerce companies that want to improve their marketing, sales and analytics could really benefit from using and implementing Brevo in their daily processes and campaigns and really use the app to the fullest. Great for creating a good in-house structure.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This is our complaint and how it was solved:
A snafu took place when we had to validate our account via phone and text message. However, it seemed that no matter what, the text code never came through. I immediately contacted support via email, and they answered. The problem was solved within 2 days, and tbh, it was really on our side, not Brevo's.The only thing I was not happy about was that support took 12 hours to get back to us each time. I think their support should be 24X7. However, all in all it was a good experience. We continue to use them.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We had serious privacy and security concerns regarding the obligatory tracking of links in our transactional emails. Brevo prides itself in being a European service and we chose it because we wanted to avoid unnecessary tracking. Converting all our links to tracking links is unacceptable in this regard. It was explained that this was necessary to prevent abuse of our account. Spam is a serious problem, but we believe there are other ways to prevent this, e.g. traffic alerts, spike detection, obligatory report link in footer and so on. Brevo was unwilling to deactivate these tracking links. So to protect the privacy of our customers, we‘re moving to another provider.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Brevo is an excellent email campaign platform. They have SMS services and other marketing tools, but so far my company hasn't used them. Whenever people ask for a recommendation for email services, I say Brevo, although there are a couple of areas where they could look to the competition to improve.
January 29, 2024

great work

Score 9 out of 10
Vetted Review
Verified User
Incentivized
More appropriate - allows us to mass send and create EDMS
Less appropriate when we are doing cold reach outs, flyer emails, and the like.
There is also some issue we have where EDMs are not logged in our Property Base but again this might be a knowledge gap with us.
Score 10 out of 10
Vetted Review
Verified User
For SMBs, establishing a contact with old prospects and data leads Brevo is a go-to solution. To not having to spend anything unless you want special features is a positive sight that allows every new company or a startup to mass emails, texts marketing. Importance was figured out when I had to utilize basic connects.
Charles Marsan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I don't use this tool for my personal emails, but for academic research purposes, I find it the most powerful on the market while remaining fairly simple to use. Whether it's the creation of lists of participants with different characteristics, the simplicity of using Excel to enter data or the production of real-time statistics when sending out e-mail campaigns, this tool is really very powerful for all forms of research questionnaire administration.
January 23, 2024

Brevo Review - ISAAC

Franklin Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Customer support was knowledgeable, and response times were quick. Their knowledge base articles are quite detailed and accurately describe processes for implementing resolutions to issues. The customer user interface is easy to use and intuitive. All in all, my client is very pleased with the functionality that Brevo offers and also appreciates the fact that, as a non-profit, it is effectively gaining access to the same functionality it was using with Constant Contact, but for around a third of the price.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Brevo works and has a good SPAM rating. It is getting better, but as product I do not feel it really stands out, so I am not in love with it. I am also not the main user, but the product manager for the implementation. The service for our plan is great, always responding quickly!
Neha Kumari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We had a very good experience working with this software, My newsletter as well as email marketing campaign are fully automated with the help of Brevo and can be scheduled for the future too inn advance. We are extremely happy that we can have complete control on the leads along with verification on the leads.
Score 10 out of 10
Vetted Review
Verified User
Brevo is perfect for smaller creators or people with an audience. I believe it's also ideal for small businesses, and very likely larger businesses, too. Although I expect Brevo to grow substantially, it's nice to see them establishing a clear line of communication with their customers. I was able to ask a detailed question and receive a similarly response from a Brevo employee very quickly. With larger CRM services, that is not a guarantee. It made me feel that Brevo cares deeply about their customers and wants to create the best environment and experience for them.
Anouck Riviere-Jerome | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We regularly use Bulhorn in addition to Brevo to create mailing lists for our campaigns. Our team recommends the use of Brevo to any type of company for the creation of its campaigns! Brevo’s interface is very intuitive and easy to use. The menus are clear and well organized, and the features are easy to find. Even beginners can make their first campaigns easily. In terms of functionality, newsletters can be created from predefined templates or fully customized. You can also add images, videos, links, etc. Brevo also offers advanced campaign segmentation and performance tracking features that are very useful to know the performance of its e-mailing actions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Brevo is easy to use and fulfills all the e-mail marketing needs I have.

Once you know what you want so say in an e-mail - you can have that e-mail ready and sent in no time at all.

It's truly a seamless platform to use. Everyone should use Brevo!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We were having problems with Mailhimp for many reasons:
– MS grew to be too expensive and was billing us non-existing users (unregistered users)
– Landing pages would lead people to register for a new email list for each form with no way of setting up an existing campaign on those mailing lists or at least not easily
– customer service was poor and unresponsive
– deliverability was disastrous
– users tended to unsubscribe en masse leading to the loss of subscribers for no apparent reason
– due to poor deliverability, click rates were horrendous despite double opt in.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great for managing communications, newsletters etc to groups of subscribers
Not designed to allow for subscriber management other than for use as a comms tool, so would need to duplicate contact lists with other systems
January 12, 2024

Brevo - 10/10

Score 10 out of 10
Vetted Review
Verified User
Incentivized
In my experience, Brevos is exceptionally well-suited for streamlined email marketing campaigns. Its user-friendly interface and seamless integration are particularly advantageous when handling large-scale promotional activities, ensuring efficient communication with our audience. However, in scenarios demanding highly customized automation or intricate workflows, Brevos may have limitations compared to more specialized platforms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As of now, my experience with Brevo has been limited to utilizing it for email campaigns. From my personal standpoint, I can confidently affirm that it provides marketing communication professionals, especially those with limited or no marketing budget, with the opportunity to disseminate their messages through newsletters or blogs, completely free of charge.
January 05, 2024

Bravo Brevo!

Samnang Chhon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have done two email blasting campaign. With zero experience. We just import the mailing list directly from our contact list in Excel. Start designing the email contents and sent. The analytics started to generate quickly and giving us the statistics in real time. We could see the unsubscribing list, open and conversion right away with everything on the Free Plan.
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