Worst Customer Service for a Payroll Company
May 13, 2022
Worst Customer Service for a Payroll Company
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with SurePayroll
We are a user of Payroll for over 4 years. This is the 1st time have I really needed support and the service is horrible I have had a case since April 1, 2022, and today May 6, 2022, 25 BUSINESS DAYS, and they are unable to locate where the funds are. The waiting time for a representative is being from 1 hour up to 3 hours. The "Award Winning Customers Service Team" is only good at giving apologies.
- giving excuses
- make you wait for extended periods of time on hold
- making you feel frustrated because nobody can resolve your issue
- Customer service
- should assign a case to a specific representative and not everybody does everything
- should have a feature to speak to specific customer service rep
- get the employees paid
- cannot give and opinion on that this is irrelevant to my business
I selected them for the economy price
Do you think SurePayroll delivers good value for the price?
No
Are you happy with SurePayroll's feature set?
No
Did SurePayroll live up to sales and marketing promises?
No
Did implementation of SurePayroll go as expected?
Yes
Would you buy SurePayroll again?
No