TeamViewer vs VNC Connect

• Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
• TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
• During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
• TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
• TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
• Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
• While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
• With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
• TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
• A personal license is free.

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• Visually see their computer screens and the information needed to properly respond to their questions.
• Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
• Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.

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• - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
• Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.

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• Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
• Panel colors are blah - I would like more eye-catching colors.
• A more consistent look with all platforms - like Mac & PC.

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• TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
• TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
• TeamViewer has generally improved our organization's relationship with our clients.

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• VNC Connect has had a positive impact/ROI on our business objectives. Without using VNC Connect, we would have had to hire additional technicians and network admins to keep up with the volume of work. It has been a real benefit to keeping costs down as we do our best to control costs being a public sector government agency.

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