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Next-generation customer experience delivery and digital transformation.
April 28, 2021

Next-generation customer experience delivery and digital transformation.

Elizabeth Cassidy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with WalkMe

WalkMe is the ultimate engagement software that is currently used in our organization as the customer engagement platform that radically simplifies the online user experience by 'walking' users through every step until they complete any process that they are undertaking. It does this by use of tools such as notification bars, call to action buttons and pop-up balloons.
  • It makes the customer experience seem efficient, effortless and engaging.
  • It guides users and drives them to action by recommending new and relevant features.
  • Anticipating the team needs and providing them with the kind of help they exactly need at that time.
  • The admin panel is complex and needs some amount of time investment to learn it.
  • The initial process of setting up WalkMe requires a significant amount of effort and knowledge.
  • The pricing plans are not cost effective and they should have a proper categorizing of features to make it cost effective.
  • Organized task checklist used to introduce new features or track user experience.
  • ShoutOuts that are used to draw visitor attention to announcements on our site.
  • The WalkMe Editor that allows me to manage all WalkMe Apps in one central space.
  • We have become a market leader in the customer experience.
  • Loyal customers have become more worth and provide more revenue.
  • Less expensive service channels and higher customer satisfaction.
I have realized WalkMe is a great product with a lot of features and so far is the best product adoption and user onboarding tool compared to its alternatives. WalkMe is specialized in the field of product tours and walkthroughs hence making it the pioneer in the user onboarding market.

Do you think WalkMe delivers good value for the price?

Yes

Are you happy with WalkMe's feature set?

Yes

Did WalkMe live up to sales and marketing promises?

Yes

Did implementation of WalkMe go as expected?

Yes

Would you buy WalkMe again?

Yes

Skype for Business (formerly Lync)
It can be used to train new users or walking them through the support queries or during the promotion of new features through a series of clear, step-by-step interactive tip-balloons that are displayed on screen. A great way to draw attention of visitors to important messages on our site especially when promoting new services, announcing maintenance or informing users of changes.