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Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user …
Webroot Advanced Email Encryption powered by ZixFormerly ZixEncrypt
Overview
What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined…
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What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies,…
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Product Details
- About
- Competitors
- Tech Details
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What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Webroot Advanced Email Encryption powered by Zix Features
- Supported: Protect Communications
- Supported: Ensure Accuracy
- Supported: Maintain Compliance
Webroot Advanced Email Encryption powered by Zix Competitors
Webroot Advanced Email Encryption powered by Zix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Mimecast Advanced Email Security, Barracuda Email Security Gateway, and Proofpoint Email Encryption are common alternatives for Webroot Advanced Email Encryption powered by Zix.
Reviewers rate Availability and Performance and Product Scalability highest, with a score of 9.
The most common users of Webroot Advanced Email Encryption powered by Zix are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user interface. Many reviewers have stated that the user interface makes tasks easy to accomplish, allowing them to send encrypted or unencrypted emails with just one click. Automatic Encryption Process: The automatic encryption process provided by Zix is highly valued by users. Numerous reviewers have expressed their appreciation for this feature, as it ensures the secure transmission of emails without requiring end-user intervention. This automated process simplifies maintenance and requires little attention from users. Seamless Integration with Microsoft Exchange: Users find the integration between Zix's secure email service and Microsoft Exchange to be a major benefit. Several reviewers have mentioned that this seamless integration streamlines the implementation process, making it easier for organizations to adopt the secure email solution. These three pros - intuitive user interface, automatic encryption process, and seamless integration with Microsoft Exchange - are repeatedly highlighted by users in their positive reviews of Zix's secure email encryption service.
Unintuitive User Interface: Several users have expressed frustration with the unintuitive user interface of Zix, finding it difficult to perform tasks efficiently and navigate the system smoothly.
Lack of Training for New Users: Many reviewers have mentioned that the training provided for new users is inadequate, leaving them with more questions than answers and hindering their ability to fully utilize the system's features effectively.
Challenging Initial Setup Process: Some users have found the initial setup process challenging, especially for companies unfamiliar with internet-routed email. This complexity can be a barrier to seamless implementation and may require additional support or resources to overcome.
Attribute Ratings
Reviews
(26-50 of 105)Companies can't remove reviews or game the system. Here's why
March 14, 2019
Zix and your encryption fix.
Score 10 out of 10
Vetted Review
Verified User
We use it for email encryption and some restrictions such as, we don't allow .zip files in or out except in specific cases.
- Their support is fast and very good.
- The Zix server we have does a great job of accurately encrypting email that should be, even if we forget.
- I really like that we can manually encrypt any email we want.
- The interface. It's not at all user-friendly or intuitive.
November 17, 2017
Zix protects you and your customers
Zix is being used across the whole organization. We use Zix to send documents and emails that contain private information. We need to communicate with buyers, sellers, and lenders for property sale and refinance transactions. We send information about loans and social security numbers that need to be protected.
- Many of the lenders we work with use Zix so we can communicate seamlessly with them - no passwords/login needed between Zix customers.
- Most lenders can open Zix secure emails - they are not blocked.
- Provides me with an add on to outlook so I can choose which emails need to go secure.
- I would like to be able to tell when I look at a sent email in outlook that it was sent secure.
- I would like to be able to easily see which secure emails have not been opened.
November 17, 2017
My Take on Zix
We currently use Zix across the entire organization. We are utilizing it to protect information being sent by and to our organization that may include PHI, PCI and HIPAA related information.
- It analyzes emails that may contain data that should be encrypted and automatically encrypts that data.
- It allows for specific personnel to bypass Zix and send an email that should not need to be encrypted.
- It allows for recipients outside of our organization to respond in an encrypted format to our users.
- Recipients outside of our organization have found that it is cumbersome to have to login to the zix portal to receive it.
- When corresponding with a recipient back and forth, we have received feedback that not all the email recipients have received the email and it is not easy to trace the email.
- Better logging of whether a recipient received and opened that email.
- Easier way to delete a sent zix email/revoke that email.
November 17, 2017
Raleigh Federal Center for Independent Living Zix experience
We are using Zix to send and receive confidential information of the individuals we serve with significant disabilities.
- Zix's sales team is very friendly and loaded with information about how their product can serve your agency.
- Zix's deployment team is very detailed in the plan to deploy the new system.
- Zix could improve on helping people answer the pre-deployment check sheet. For folks like me that are not as tech savvy and understand the lingo, it was very frustrating.
November 17, 2017
Zix Review
Zix is used by about half the staff to securely send HIPAA complaint emails. There is an ability for the whole organization to use Zix but most of the staff doesn't know how to go ahead to send out a secure email. In a world where being HIPAA compliant is very important - using Zix addresses any sort of PHI concerns.
- Easy to talk with and a great demo.
- Easy implementation with qualified Zix employees.
- Very easy to use once implemented.
- There were aspects of the roll out process that weren't enclosed so implementation could have been easier if we had known in advance about some settings.
- The process of implementation takes a couple of weeks.
November 16, 2017
Zix - time saver, customer protector
The entire organization uses Zix. Originally, we had to log into a separate portal to send secure mail. The way Zix interfaces with Outlook GREATLY increases overall productivity across the bank. Also, the policies that run behind the scenes add an extra layer of protection to keep the bank and our customers' information safe.
- The implementation turn around time was impressively fast!
- They did a great job branding the site, which makes our customers more comfortable.
- I feel like an everyday person would struggle with writing or modifying the policies for Zix. Luckily they are always there for support, but the training for that part was definitely lacking.
November 14, 2017
Zix Email
Our entire company is using Zix to send secure email which is required by our industry.
- Automated secure email.
- The ability to choose which emails to send unsecure.
- Customizable secure words.
- Some of our Lenders cannot open emails sent thru Zix.
- Not all emails encrypt automatically that contain secure email in an attachment..
November 14, 2017
Law firm review of Zix
Zix has been implemented in all of our emails for encryption of personal information.
- Automatically scans for emails that should be encrypted.
- Rejects emails that have sensitive information in the subject line.
- User friendliness on selecting emails to encrypt. Maybe a toggle button to encrypt outgoing emails.
November 13, 2017
Zix Email Rating
Zix is being used across our entire organization. It addresses the issue of employees sending customers' private information over email. This product has the ability to automatically stop that from happening.
- Has the ability to set filters to stop emails from going out with private customer information.
- Very easy for the customer to log in to the portal. Easy for customer to reset passwords should they get locked out with the reset button on the front page.
- Has great branding of the portal which Zix does in total for you.
- Training for the admin for initial setup.
- Easier way to find instructions on how to operate with all the portals.
- Single portal login for admin.
November 13, 2017
Zix Works!
It is used across the whole organization. We want to be sure that anything being sent outside the company is encrypted, especially things that are attachments and could potentially contain PHI for patients. In the past, we had a hard time with our encryption system and users were not able to open the email that was encrypted. Users and our contacts were equally frustrated. Zix seems to work better.
- Most contacts can register and read the email.
- We have fewer complaints overall.
- Many other companies use it, making it even more simple for us to use.
- This may, or may not be, a Zix function. We have the system set up to by-pass encryption on simple emails for select users. Sometimes it will not bypass.
November 09, 2017
Zix is great for financial institutions!
We use Zix across our entire organization. As a financial institution, it is imperative that we protect data on every level to prevent accidental or unauthorized exposure of non public personal information of customer data. Based on policies, we can ensure that we are encrypting sensitive data.
- You wouldn't think you would need to do this, but Zix has a profanity filter that ensures that our staff are communicating professionally every time.
- Zix policies can stop an employee from accidently sending a social security number or account number through email.
- We have some members that originate the email to us through Zix so that they can send sensitive information as attachments or in the body of the email.
- There are so many functions available, I'm not sure if the deficiencies we see are actually with Zix or our lack of knowledge. So this in itself is a weakness.
- Zix has had a lot of issues recently with outages. They've been remedied quickly, but there have been quite a few.
November 09, 2017
A Great Encryption Product
We are currently using ZIx throughout our organization to encrypt outbound electronic mail. It has given us the ability to trust that we are protecting PHI and PPI in all of our electronic correspondence.
- Allows each email identified with PHI/PPI to be quarantined until it is approved for distribution
- Generates notifications each time an encrypted email is distributed
- Picks up key words in subject line or body of email and automatically encrypts them
- Would like to see the ability to view encrypted emails in a thread without each email generating an encryption notification for the receiver
November 08, 2017
Zix Email Encryption
With the growing rate of cyber-crime and identity theft, we recognize the importance of protecting the storage and transmission of client data now more than ever. We are committed to actively ensuring the privacy and security of our clients and the sensitive data that they entrust us with. For this reason, we decided to implement Zix’s Email Encryption Service across all departments to protect the contents of our outbound emails containing personally identifiable information, such as account numbers, social security numbers, banking and financial information, and more.
- Customers find it easy to read and reply to emails that are received securely.
- We were able to establish a Subject Line "key word" that allows employees to easy send secure messages via their mobile devices.
- A large number of the insurance carriers we partner with use Zix as well, making our secure correspondence even easier.
- Our implementation specialist was extremely helpful, and made the process a lot easier than expected.
- The pricing options when it comes to number of users were a little limited, especially for a small business.
November 08, 2017
Couldn't be easier!
We recently signed up with Zix to automatically encrypt emails and email attachments based on key factors. There's nothing the individual user needs to do on their end when sending an email, everything is done automatically through our server.
- Zix can automatically recognize key words, phrase or sequences of numbers as being sensitive in nature and automatically encrypt that email.
- Very easy to use.
- Can "force" encryption if the user is concerned that their specific email will not automatically encrypt.
- Add more specifics for what gets automatically encrypted.
- It would be nice to be able to be able to see the email the same way the sender receives it. Maybe a preview button which would show if it would be encrypted or not.
October 24, 2017
Security without worry
It is used across the whole company. We wanted something to securely send email and Attached documents. Because of the industry we are in...healthcare...we can now send health related information and remain HIPAA compliant. Our IT consultants recommended this software. They use it at other locations and are happy with it. We liked that it secures things and scans for things without us having to think about it. We have many users on computers and with employee turnover this takes the worry out of someone forgetting to send something securely.
- Zix takes away the worry about forgetting to send an email securely
- Knowing that you are HIPAA compliant and meeting the standards set by CMS
- It secures the reply email as well because they have to set up themselves to sign in
- If you want to not send something securely I am not sure how to do this.
- Some recipients are having difficulty opening the email which makes this very difficult.
- I have not found a tutorial to watch. Just something on the basics of use would be very helpful.
October 23, 2017
Secure your email with Zix!
[It's being used to] Secure email for both outgoing and incoming mail. Used by the whole organization. The program addresses protecting privacy for our clients.
- Ease of use for outgoing mail.
- One time registration for outside participants to use the Portal.
- The use of keyword triggers and behind the scene encryption.
- Difficult to add exception emails, emails that need to go through TLS but not get stopped by keyword triggers.
- Not able to talk to customer service. Must go through email.
- Clumsy use of admin site.
October 20, 2017
Zix-got to love it!
Zix is being used by a department in our organization. My department is the only one in the organization that specifically provide direct services in which requires us to safeguard against protected health information. We also coordinate care with other agencies and using this allows us to communicate with others agencies securely. Problems that this addresses include, communication, safety, client care, time, availability related to the client and other resources.
- Zix allows you to simply communicate with others securely without difficulty. Keyword provides a easy way to encrypt your messages without having to go through a long process.
- They are available to troubleshoot problems. They are great at communicating and being available if needed regarding the product.
- They provided continued services to ensure the product is working well. Frequent emails from tech support and customer services regarding feedback.
- Clarity on product setup. I had difficulty with starting the package due to email not being compatible initially to the package.
- Several people to talk with regarding set up. It was somewhat confusing as to who the contact was to set up package.
- Difficulty to understand the set-features and understanding how to change features within the package.
October 20, 2017
Zix after 3 Months
Zix is used across our whole organization and other organizations that we service with our email server. We have multiple policy based rules that encrypt email that should be be emailed encrypted in the event that they send something and forget to use the encryption button. We have two portals for our organizations.
- Tests contents of emails and attachments for social security numbers and the like. It does not check the content of pictures or scanned PDFs
- It is easy to use.
- Large customer base particularly in our industry means a lot of people do not have to use the portal
- It gives my customers a way to send us private information in an encrypted mannor
- I figure that after we have used it for a while we will find some administrative things that we do not like but the user experience is very polished.
October 17, 2017
Easy to secure sensitive information
Zix is used across the whole organization. It solves the problem of sending any sensitive information.
- Easy to implement. The engineers know exactly how to configure.
- Low maintenance required. Set configurations and no need to update unless changes to policy.
- Support and communication. If and when support is needed, they will resolve quickly.
October 17, 2017
From ProofPoint to Zix
It is being used by the entire organization. It addresses the issue of encrypted emails being clearly labeled and easy to access at our own branded portal.
- Branded Portal
- Good support
- Ease of Integration into existing environment.
- Ease of access to get to the user portal. I would like a branded domain to access the user and admin portal.
- Complexity of all of the functions and features in the system. It can be overwhelming.
- They only offer products in certain bundles, more ala carte pricing.
October 16, 2017
Feel protected with Zix!
Zix is being used across our entire company. We used this service to encrypt our e-mail so that it is safe and HIPAA compliant.
- Customer Service
- Integration process to begin services
- Explanation of services available and what was best to suit our company needs
- A little more assistance with the technical piece when a company does not have an IT professional.
October 13, 2017
Zix Gateway and email ecryption review from a law firm
It is currently being used by paralegal and legal assistants in our office. Zix addresses security and compliance concerns by automatically filtering and securing communications being sent out of our office. With past software, users had more control over what was secured but with Zix the communications are done behind the scenes automatically.
- One of the things that Zix does well is that it not only provides security to plain text it also makes sure attachments are in compliance as well
- Being able to add many policies and include/exclude users on the back end provides great flexibility when managing many different types of users. Some of our users require more compliance than others so the ability to create an abundance of policies has been great
- The integration with Exchange and Outlook for our users has been a positive experience. It took some time to create all the policies at the beginning but everything seems to be work great.
- We had to create a policy to force encrypt emails that may not meet criteria of policies in place. I believe having an add in or macro that will allow users to encrypt on demand would be a good addition. Perhaps this is already an option so I could be wrong but with our environment we had to setup up a keyword that forces encryption. Many users seem to forget this keyword, causing delays.
- I have been told that recipients sometime struggle with accessing Zix and creating username/passwords to access our items. I believe more instruction and explanation to those receiving may eliminate these obstacles.
- One of the biggest annoyances I found was that Zix has multiple portals for the admin. I believe there are 3-4 portals where I need to log in separately to do different things to manage our Zix Gateway, users, policies, etc. It would seem reasonable that all these platforms could be combined into one.
October 13, 2017
Zix keeps your info out of the mix!
Zix is used by the entire bank at 7 locations in two states. We are using it for secure email receipt and delivery and to receive documents from clients. We use the mobile application and it works without any problems at all. I have been very satisfied with the product.
- Ease of use
- Security
- I have not seen anything that I felt needs improvement at this point.
October 12, 2017
Zix keeping us safe!
Our office starting use Zix Encrypt and have now added a Zix add-on that protects against email threats in all departments. The encrypt product works so well we don't even know it is being used. In the past we used Symantec Cloud (used to be Message Labs) but have made the switch to Zix and have not regretted it at all. Threat protection is a huge risk and almost half of our emails coming in to our domain either contain viruses or are listed as Spam.
- The hospital we work with also uses Zix and being able to email back and forth with encryption without having to login to a separate portal saves time.
- The amount of emails that Zix protects from threatening viruses is saving us time.
- Zix Support is wonderful and their deployment teams work really hard to get you up and running really fast.
- There online portal is a bit outdated.
October 12, 2017
Does the work so you don't have to!
Our organization handles HIPAA information regularly. This information sometimes needs to be sent to and from outside our organization so it was necessary to be able to encrypt any emails not being sent through our secure network.
- Runs in the background without having to think to use it
- It scans emails and finds words that indicate information needs to be encrypted such as driver's license or date of birth.
- Offers a way to force encryption in case you are unsure if the email will send as encrypted and you know you are sending sensitive information
- Also offers a way to make sure an email doesn't encrypt in case words or attachments might get "caught" by the Zix email scan
- Alerting a user that an email that is being sent will be encrypted might be a helpful feature.